Forum Replies Created

Viewing 30 posts - 57,991 through 58,020 (of 68,223 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2018 at 16:19

    Hello,

    Please read our documentation https://www.8theme.com/documentation/xstore/plugins/mail-chimp-form-custom-styles/

    <div class="et-mailchimp">
    ...
    </div>

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2018 at 16:10

    Hello,

    If you disable “WooCommerce Stripe Gateway” plugin the problem will be solved.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2018 at 15:58

    Hello,

    Please clear cache and check one more time https://prnt.sc/ihuku3
    If still the same, please provide me link to page with the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2018 at 15:42

    Hello,

    I hope you are well today and thank you for your questions.
    1/ rewrite function in your child-theme
    et_insert_fb_in_head from royal/framework/theme-functions.php
    http://prntscr.com/ihu8lm – remove unneeded rows
    2/ breadcrumbs images works on mobile
    http://prntscr.com/ihu9t9
    http://prntscr.com/ihuad8
    http://prntscr.com/ihuavd

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2018 at 15:31

    Hello,

    Unfortunately, I can’t login. Please check credentials.
    Also, please describe your problem in more details and provide screenshots for better understanding. You may use such screenshot maker as Lightshot and provide screenshot link in Private content area.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2018 at 15:25

    Hello,

    The problem with &nbsp; doesn’t relate to the theme, you will have the same behavior even with a default theme. This looks like the Visual Composer plugin specific issue, therefore it is harder for us to find the issue and fix it.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2018 at 15:24

    Hello,

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2018 at 15:23

    Hello,

    You have updated WC to version 3.3.2 http://prntscr.com/ihu0lb. We plan to release the new update with compatibility WC 3.3.2 within next day. Follow our updates.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2018 at 15:21

    Hello,

    1. We’ve sent theme-functions.php file, please update the theme and replace this file.
    2. What php versions do you use? Please note that Visual Composer does not fully support 7.2 php version and it could be the reason of your problem. Can you, please, downgrade PHP version to 7.1, please, and let me know about results.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2018 at 15:12

    Hello,

    Please add !important; https://prnt.sc/ihtufr

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2018 at 15:10

    Hello,

    Please check if the problem with fixed header will be solved if you activate parent theme on your site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2018 at 15:04

    Hello,

    Unfortunately, we can’t connect FTP. Please check credentials.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2018 at 15:01

    Hello, @acutech

    Please clear cache and check icons one more time. If the problem persists, please provide a screenshot of it.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2018 at 14:59

    Hello, @erinok

    I’ve checked your site and I do not see the problem http://prntscr.com/ihtmbd. Please clear cache and check one more time.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2018 at 14:50

    Hello, @Robert

    1. Please create an empty dynamic.css file in woopress-child theme folder and set permissions 777 for the file + add wp_enqueue_style( 'dynamic-css', get_stylesheet_directory_uri() . '/dynamic.css' ); in woopress-child/functions.php file. Then go to Theme Options and re-save them.
    If the problem with custom css won’t be solved, please provide us with temporary wp-admin and FTP access.
    2. You updated WC to version 3.3.2. We plan to release the new update with compatibility WC 3.3.2 within next day. Follow our updates.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2018 at 14:46

    Hello, @fluffy

    Please provide FTP access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2018 at 14:36

    Hello,

    Please create an empty dynamic.css file in woopress-child theme folder and set permissions 777 for the file + add wp_enqueue_style( 'dynamic-css', get_stylesheet_directory_uri() . '/dynamic.css' ); in woopress-child/functions.php file. Then go to Theme Options and re-save them.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2018 at 14:33

    Hello,

    Please go to Theme Options > Shop > change “Open first category item by default” option and click on Save button + repeat these steps.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2018 at 14:30

    Hello,

    Seems you have updated WC to version 3.3.2. We plan to release the new update with compatibility WC 3.3.2 within next day. Follow our updates.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2018 at 14:26

    Hello,

    You may change the background image in row settings. If this doesn’t work, please provide me temporary wp-admin access to check the issue deeply.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2018 at 14:23

    Hello,

    I’ve checked your site on mobile and I do not see the problem. Is it solved? If not, please clear cache and check one more time.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2018 at 14:17

    Hello,

    We’ve sent theme-functions.php file to your registration email.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2018 at 14:16

    Hello,

    You need to compare 2 files and add the missing code to your child theme file.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2018 at 14:04

    Hello,

    Please add this code in custom css:
    .menu .nav-sublist-dropdown ul>li ul {left: 100%;}

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2018 at 14:01

    Hello,

    I am glad that you sorted out.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2018 at 14:00

    Hello,

    Please use this custom css code:

    .price_slider_wrapper .price_slider_amount button, 
    .add_to_cart_button,.woocommerce-cart input.btn, 
    .cart-collaterals .checkout-button {
        color: white;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2018 at 13:52

    Hello,

    I am glad that the problem was solved.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2018 at 13:51

    Hello,

    Did you edit theme files? Could you please provide temporary wp-admin and FTP access in Private Content area?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2018 at 13:48

    Hello,

    Sorry, your question is a bit unclear for me. Also, looks like screenshot, that you provided, is wrong one. Please describe your question in more details and provide screenshot for better understanding.
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2018 at 13:45

    Hello,

    Ok. Is your problem solved https://prnt.sc/ihsgxn ?

    Regards

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    Viewing 58,020 results - 57,991 through 58,020 (of 68,223 total)
Viewing 30 posts - 57,991 through 58,020 (of 68,223 total)
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