Forum Replies Created

Viewing 30 posts - 57,781 through 57,810 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2018 at 13:46

    Hello,

    Please add this code in Custom css:

    .nav-sublist-dropdown:before {
        top:-20px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2018 at 13:27

    Hello,

    You may use this custom css code:

    .add_to_cart_button {
        background-color: red;
    }
    .shopping-container .btn.border-grey {
        background-color: black;
        border-color: black;
    }
    .btn.filled {
        background-color: #00000059;
    }
    .shopping-container  .wc-proceed-to-checkout a {
        background-color: red !important;
    }

    Change colors to any you need.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2018 at 13:01

    You’re welcome! From the 4.0 update, all the custom styles come not like inline CSS but as styles from separate file – dynamic.css (to speed up the site loading). If you created child theme before 4.0 update you need to do it.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2018 at 12:05

    Hello,

    Thanks for the topic.
    1. I do not see the problem http://prntscr.com/ikctyw. Is it solved?
    2. If you plan to create multilanguage site you may use WPML, but if you want to simply translate site to one language I would recommend you use Loco translate plugin https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
    Please add this custom css code in Theme Options > Custom css:

    .top-bar .languages-area .topbar-widget {
        padding-top: 0px;
    }
    .top-bar .top-links {
        margin-top: 10px;
    }

    https://prnt.sc/ikcwi7
    3. You can add information in “Left side top bar area” and we will help you with custom css code to display it in the center.
    4. The most important part of optimizing your site is caching. We recommend using W3 Total Cache. Read the beginners guide to setting up W3 Total Cache plugin https://premium.wpmudev.org/blog/w3-total-cache-settings/
    Also, optimize images. Please read how to do this:
    http://premium.wpmudev.org/blog/10-best-image-optimization-plugins-to-speed-up-your-wordpress-site/
    http://www.elegantthemes.com/blog/tips-tricks/optimize-images-for-your-wordpress-website
    this article also can be useful – https://www.sparringmind.com/speed-up-wordpress/
    + https://www.8theme.com/reply/169282/
    5. Please describe your problem in more details.
    6. You do not need to worry about this, you can simply delete unnecessary codes from Theme Options. If you use a lot of custom css code, transferring of the code from Theme Options to style.css file of child theme may a bit speed up your site.
    7. What woocommerce plugin version do you use?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2018 at 11:27

    Hello,

    Please, clear cache and check https://prnt.sc/ikcgvx (you can change custom css code if this is needed -http://prntscr.com/ikchzj).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2018 at 11:21

    Yes, this is correct.
    We recommended using the child theme, because this theme is the best way of modifying an existing theme. For example, you’ll lose all modifications in .php files after each theme update if you did them in parent theme files. But if you do not plan to edit files of theme, you may use parent theme without any problems.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2018 at 11:13

    Hello,

    Thanks for the topic. The advanced carousel element relates to Ultimate VC addons plugin functionality. Tell me how it works with a default theme? Or you have problems only when our theme is activated. Because we are theme support and we can help you with issues related strictly to our theme.
    Could you please provide temporary wp-admin access in Private Content so we can take a closer look?
    Also, make sure that you use latest versions of required plugins – https://www.8theme.com/download-plugins/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2018 at 11:03

    Hello,

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2018 at 10:48

    Hello,

    Child theme is a theme that inherits the functionality of the parent theme. With a child theme, you can make modifications or add additional functionality to the parent theme. The child theme offers the safest and easiest way to modify an existing theme, whether you want to make a few small changes, or extensive ones. Read more – https://codex.wordpress.org/Child_Themes
    You need to have both themes on site, the child theme should be activated.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2018 at 10:43

    Hello,

    I’ve created “Brushed Effect (demo product)”. Please check.
    Do I miss any other your question? Just let me know.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2018 at 10:25

    Hello,

    You may use Insert Headers and Footers plugin.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2018 at 10:11

    Hello,

    All the archives are checked by our team and by ThemeForest team. Maybe you have any chrome extensions that block archives that include js files even if they do not have the malware code.
    Also, we found that many users faced the similar problem with other themes and files from Envato https://forums.envato.com/t/possible-virus-or-malware-in-theme/157975/10
    So, I suppose you need to wait when Envato team fix this.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2018 at 09:47

    Hello,

    WPBakery Page Builder > Role Manager > Post Types > Custom > choose all the post types you want to use VC for http://prntscr.com/ikb41u

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2018 at 09:44

    Hello,

    royal/woocommerce/cart/cart.php http://prntscr.com/ikb291
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2018 at 09:34

    Hello,

    Please create an empty dynamic.css file in woopress-child theme folder and set permissions 777 for the file + add wp_enqueue_style( 'dynamic-css', get_stylesheet_directory_uri() . '/dynamic.css' ); in woopress-child/functions.php file. Then go to Theme Options and re-save them.
    Let me know if the problem will be fixed.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2018 at 09:27

    Hello,

    I do not see the problem with images on your site. What php version do you use now?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2018 at 09:14

    Hello,

    You’re welcome!
    Here you can find more information about included plugins – https://www.8theme.com/documentation/xstore/plugins/included-plugins/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2018 at 09:12

    Hello,

    Done.
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2018 at 09:08

    Hello,

    I hope you are well today and thank you for your question.
    Customize > Woocommerce > Product Catalog > Products per row.
    Also, you can select “Number of slides per view” in Theme Options > E-commerce > Single Product Page.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2018 at 09:00

    Hello,

    Please buy the xstore and send us the purchase code + simultaneously send the refund request to the royal theme on ThemeForest. We will confirm the request as soon as we check the license of the xstore, so return you the price of the royal. It saves 10 $, because the xstore is cheaper.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2018 at 08:50

    Hello, @Rodrigo

    You have an etheme.js file in woopress-child/js folder. In this case, this is not the correct name for the file. We’ve renamed etheme.js to etheme-child.js file, so the problem should be solved. Please, clear cache and check.

    I realized that at some time the domain of my store started adding some numbers in front of the domain, could you tell me why this happens?

    It’s because of WooCommerce settings (WooCommerce > General > Default customer location > Geolocate with page caching support). Read for more information https://docs.woocommerce.com/document/configuring-woocommerce-settings/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2018 at 08:37

    Hello,

    Please clear cache and check one more time http://prntscr.com/ika96z > http://prntscr.com/ika9vz

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2018 at 08:32

    Hello,

    Theme Options > E-Commerce > Single Product > disable Ajax add to cart.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2018 at 08:08

    Hello,

    Thanks for the topic. Please provide link to page with the problem and temporary wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2018 at 07:49

    Hello, @ycs7a

    Please, be more specific and describe the issue in details.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2018 at 07:46

    Hello, @khoavo

    Ok. We will do our best to help you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 26, 2018 at 16:28

    Hello,

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 26, 2018 at 16:15

    Hello,

    We didn’t develop rtl support for the royal theme and you can check on themeforest site that we didn’t mention rtl support in the theme description. Only basic styles are included in the template to make customers’ work easier who decided to customize the theme additionally according to their language.
    I can offer you XStore theme, if you decide to buy XStore we’ll be able to give you refund for the Royal theme. Your content of pages won’t be lost after change theme, but styles of site and pages will be changed because Xstore is another theme with own layouts and options. Here you may find demo rtl xstore version – https://www.8theme.com/demo/xstore/translation/ar/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 26, 2018 at 16:04

    Hello, @khoavo

    Please provide us with temporary wp-admin and FTP access in Private Content we will try to update the theme and fix issues that you described. It will take up 20 min. If some problem can’t be fixed in this time, we will ask you to create a staging site, where we will be able to explore problem deeply.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 26, 2018 at 15:55

    Please check one more time http://prntscr.com/ijz3cn

    Regards

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    Viewing 57,810 results - 57,781 through 57,810 (of 68,227 total)
Viewing 30 posts - 57,781 through 57,810 (of 68,227 total)
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