Remove thumbnails for all imported slides of both imported sliders https://prnt.sc/j78pkr or provide us with temporary wp-admin access.
Regards
Rose Tyler
Support staff
April 19, 2018 at 08:35
Hello,
Enable WP debug https://codex.wordpress.org/Debugging_in_WordPress and tell us what error do you have? Please check the server error logs and provide list of errors that you have there.
Also, provide temporary admin panel and FTP access to your site.
Regards
Rose Tyler
Support staff
April 19, 2018 at 08:25
Hello,
Please try to activate theme now.
Note that you may use the 1 license for the 1 dev domain and 1 live domain. But keep in mind that you can use our theme license for 1 end product only, please read more – https://themeforest.net/licenses/standard
Also, to activate the theme on new site you need to deactivate it (via Theme Options) on old site.
Regards
Rose Tyler
Support staff
April 19, 2018 at 08:20
I would recommend you to delete this line http://prntscr.com/j789ox and include the font via rewriting et_enqueue_gfonts function (royal/framework/theme.php) in functions.php file of child theme.
Have you tried to disable all cache? I would suggest you to disable cache on development stage.
Also, move your custom.css file from child theme to parent theme folder.
Regards
Rose Tyler
Support staff
April 19, 2018 at 07:34
Hello,
Move your custom.css file from child theme to parent theme folder > clear cache and let me know if it works.
Regards
Rose Tyler
Support staff
April 19, 2018 at 07:24
Hello,
Theme Options > Header Settings > Enable cart widget and Enable search form in header.
Regards
Rose Tyler
Support staff
April 19, 2018 at 07:16
Hello,
I am glad that you sorted out.
Feel free to ask if you have any other questions.
We are theme support and we can help you with issues related strictly to our theme. Please let me know if you get the problem only with our theme?
Regards
Rose Tyler
Support staff
April 18, 2018 at 15:52
We will make some tests, so it would be better to create a staging site. Or can we do tests on your live site?
Also, ask your hosting provider support to create FTP account to your site files and give us the credentials (FTP hostname, FTP username, FTP password).
Regards
Rose Tyler
Support staff
April 18, 2018 at 15:47
You’re welcome!
Regards
Rose Tyler
Support staff
April 18, 2018 at 15:35
Please clear cache and check one more time.
Regards
Rose Tyler
Support staff
April 18, 2018 at 15:34
Before 3.3 version WooCommerce had options for every type of image – single product, catalog and gallery image. In version 3.3 WC developers changed options and moved them to the customizer.
You can change products image size via Customizer > Woocommerce > Product Images + don’t forget to regenerate thumbnails after changes.
You use the latest version of WC (3.3.5) and old theme version (3.0.0.1). It is recommended to use compatible versions of theme and woocommerce, so you need to update theme to latest version.
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files (it’ll be reuploaded from a new theme package). Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
Do not forget to update all required plugins https://www.8theme.com/download-plugins/ (to update free plugins just click on update link from your Dashboard (Plugins > Installed Plugins); to update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/).
If you edited php files of theme, transfer changes into a child themehttps://prnt.sc/j6xhoz
Regards
Rose Tyler
Support staff
April 18, 2018 at 15:17
Hello,
This custom.css file is placed in your child theme http://prntscr.com/j6x80n
Custom css code should be added in style.css file of child theme or in custom.css file of parent theme.
