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Image product display is different - by Elimy

This topic has 14 replies, 2 voices, and was last updated 6 years ago ago by Rose Tyler

Elimy

Participant

April 18, 2018 at 13:16

Hi,

The image display in my product page is different than before. I don’t understand what to do.

Here is a screenshot to have a better vision of my problem 🙂

Thanks for your help !

Please, contact administrator
for this information.

#191441 Copied

13 Answers

Rose Tyler

Support staff

April 18, 2018 at 13:40

Hello,

Is the problem solved https://prnt.sc/j6vnmb ?

Regards

#191446 Copied

Elimy

Participant

April 18, 2018 at 14:09

No.
I updated the page.
You can see in real.

Please, contact administrator
for this information.

#191447 Copied

Rose Tyler

Support staff

April 18, 2018 at 14:23

What woocommerce version do you use?

Regards

#191448 Copied

Elimy

Participant

April 18, 2018 at 14:52

Version 4.9.5–fr_FR, last one.

#191450 Copied

Rose Tyler

Support staff

April 18, 2018 at 14:59

Could you please provide us with temporary wp-admin access in the Private Content area?

Regards

#191452 Copied

Elimy

Participant

April 18, 2018 at 15:16

Here you are.
Tell me when it’s ok ?

Please, contact administrator
for this information.

#191459 Copied

Rose Tyler

Support staff

April 18, 2018 at 15:34

Before 3.3 version WooCommerce had options for every type of image – single product, catalog and gallery image. In version 3.3 WC developers changed options and moved them to the customizer.
You can change products image size via Customizer > Woocommerce > Product Images + don’t forget to regenerate thumbnails after changes.

You use the latest version of WC (3.3.5) and old theme version (3.0.0.1). It is recommended to use compatible versions of theme and woocommerce, so you need to update theme to latest version.
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files (it’ll be reuploaded from a new theme package).
Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
Do not forget to update all required plugins https://www.8theme.com/download-plugins/ (to update free plugins just click on update link from your Dashboard (Plugins > Installed Plugins); to update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/).
If you edited php files of theme, transfer changes into a child theme https://prnt.sc/j6xhoz

Regards

#191462 Copied

Elimy

Participant

April 18, 2018 at 17:14

It’s not working.
I do regenerate and now all the picture are 300*300 🙁
It seems this is about display. Anyway, I don’t find the solution …
And neither “via Customizer > Woocommerce > Product Images

#191476 Copied

Rose Tyler

Support staff

April 19, 2018 at 07:12

Don’t use hard crop if you don’t want to crop images https://prnt.sc/j77kg2

Regards

#191488 Copied

Elimy

Participant

April 19, 2018 at 11:24

It sounds easy but I don’t find that setting on my wp-admin.

#191516 Copied

Rose Tyler

Support staff

April 19, 2018 at 12:04

Please see screenshots http://prntscr.com/j7b88k > http://prntscr.com/j7b8f7 > http://prntscr.com/j7b8jt > https://prnt.sc/j7b8r6
+ don’t forget to regenerate thumbnails.

Regards

#191518 Copied

Elimy

Participant

April 19, 2018 at 13:19

Thank you. With all the updated, I had no idea of these options. Thanks for your help ! It’s perfect now !

#191527 Copied

Rose Tyler

Support staff

April 19, 2018 at 13:35

You’re welcome!

Regards

#191532 Copied
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