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Viewing 30 posts - 55,831 through 55,860 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2018 at 15:52

    We will make some tests, so it would be better to create a staging site. Or can we do tests on your live site?
    Also, ask your hosting provider support to create FTP account to your site files and give us the credentials (FTP hostname, FTP username, FTP password).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2018 at 15:47

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2018 at 15:35

    Please clear cache and check one more time.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2018 at 15:34

    Before 3.3 version WooCommerce had options for every type of image – single product, catalog and gallery image. In version 3.3 WC developers changed options and moved them to the customizer.
    You can change products image size via Customizer > Woocommerce > Product Images + don’t forget to regenerate thumbnails after changes.

    You use the latest version of WC (3.3.5) and old theme version (3.0.0.1). It is recommended to use compatible versions of theme and woocommerce, so you need to update theme to latest version.
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files (it’ll be reuploaded from a new theme package).
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.

    Do not forget to update all required plugins https://www.8theme.com/download-plugins/ (to update free plugins just click on update link from your Dashboard (Plugins > Installed Plugins); to update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/).
    If you edited php files of theme, transfer changes into a child theme https://prnt.sc/j6xhoz

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2018 at 15:17

    Hello,

    This custom.css file is placed in your child theme http://prntscr.com/j6x80n
    Custom css code should be added in style.css file of child theme or in custom.css file of parent theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2018 at 15:08

    Please add this code also

    .single-product .table-striped td {
        color:  black;
    }

    https://prnt.sc/j6x33x

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2018 at 15:05

    Unfortunately, the wp-admin credentials are incorrect. Please check them.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2018 at 14:59

    Could you please provide us with temporary wp-admin access in the Private Content area?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2018 at 14:32

    Hello,

    Here are your tabs http://prntscr.com/j6wgdt
    Do you want to change stylings of tabs, add more tabs or something else? The style of these tabs can be changed using custom css code. Please describe in details the desired result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2018 at 14:23

    What woocommerce version do you use?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2018 at 13:40

    Hello,

    Is the problem solved https://prnt.sc/j6vnmb ?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2018 at 13:34

    Hello,

    I am glad that you sorted out.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2018 at 13:17

    Hello,

    If you mean this message http://prntscr.com/j6v9wd, please read about disabling WP Debug – https://codex.wordpress.org/WP_DEBUG

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2018 at 13:11

    Please set 4 in Theme Options > E-commerce > Single Product Page > Number of slides per view.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2018 at 13:07

    Hello,

    We do not have this problem on our test site. Please create a staging site and provide us with wp-admin and FTP access, so we could make tests there. Also, enable stripe dev mode on the staging site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2018 at 12:52

    Hello,

    Theme Options > E-commerce > Single Product Page > Tabs type > Default http://prntscr.com/j6uwpw
    and delete

    .single-product .wc-tabs {
        display: none;
    }

    from Theme Options > Styling > Custom css.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2018 at 12:47

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2018 at 12:43

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2018 at 10:49

    Hello @cessholden,

    Great. Thank you for letting us know.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2018 at 10:47

    Hello,

    1. Is the issue solved http://prntscr.com/j6s271 ?
    2, 3. We’ve added custom css code – http://prntscr.com/j6t8mw
    4. Theme Options > Header Settings > Fixed header color scheme > Dark.
    5. http://prntscr.com/j6rxve
    6. Please add this code in Theme Options > Custom css:

    .footer-product a, .footer-product span {
        font-size: 0px;
    }

    7. http://prntscr.com/j6rzbk
    8. Edit your Footer static block using VC.
    9. I would recommend you to use Loco Translate plugin https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ (the same for woopress theme).
    Please submit new topics for new questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2018 at 10:30

    Hello,

    Please provide FTP access in the Private Content area.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2018 at 10:29

    Hello,

    The problem with responsive is caused by custom css – https://prnt.sc/j6syba
    You can add this code in Theme Options > Styling > Custom css http://prntscr.com/j6szmx :

    .woocommerce .woocommerce-checkout .col2-set .col-1, .woocommerce .woocommerce-checkout .col2-set .col-2 {
        width: 100%;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2018 at 10:08
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2018 at 10:04

    Hello,

    1.

    .top-bar  .my-account-link, .top-bar .login-link{
        border-left: 1px solid rgb(230, 230, 230);
        padding-left: 13px;
    }

    2.

    .top-bar a:hover {
        color: blue !important;
    }

    3. 1) Make sure that you set correct settings for the plugin according to theme documentation –
    https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/
    2) http://prntscr.com/j6sn1b

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2018 at 09:46

    Hello,

    2. I’ve disabled “WpOpal Framework For Themes” plugin – https://prnt.sc/j6sb1v
    3.

    .product-information select {
        color: black;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2018 at 09:27

    Hello,

    To enable social icons on Single Product Page go to Theme options > Singe Product Page > Show share buttons > On.
    [share] shortcode inserts social icons (facebook, twitter, mail, pinterest, google+)
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2018 at 09:05

    Dear @aahmadi3,

    Sorry, but your problem is a bit unclear for me. Please see screenshots http://prntscr.com/j6rslu > https://prnt.sc/j6rsxk
    Could you please provide link to page where the code is not working and some screenshots?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2018 at 08:59

    Hello,

    I do not see the code via the console on your site. It is the effect of the cache issue or the code was added in an incorrect place. Where did you add the code?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2018 at 08:53

    Hello,

    Do you mean theme update? We can help you with the update. Please provide FTP access in Private Content.
    Also, confirm that you made the full backup of the site, DB and theme options (Theme Options > Import/Export > Options > Export Options).
    If you edited php files of theme, transfer changes into a child theme https://www.8theme.com/demo/docs/woopress/#!/3_child_theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2018 at 08:10

    Hello,

    Woocommerce > Settings > Shipping > Shipping options > Enable the shipping calculator on the cart page.

    Regards

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    Viewing 55,860 results - 55,831 through 55,860 (of 68,231 total)
Viewing 30 posts - 55,831 through 55,860 (of 68,231 total)
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