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Viewing 30 posts - 55,201 through 55,230 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2018 at 08:14

    Hello,

    You’re welcome!
    Have you rated our product? We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2018 at 08:05

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2018 at 08:02

    Hello,

    Thank you for using our theme.
    We use default WooCommerce functionality and don’t have any special settings for this. Contact WC plugin to get suggestions about their options or additional extensions that could help you to implement this.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2018 at 07:58

    Hello,

    You can disable “AJAX add to cart for simple products” in Theme Options > E-commerce > Single Product Page
    or add this code in Theme Options > Styling > Custom css:

    .global-adding-to-cart .et-loader, .content-product.adding-to-cart .et-loader {
        opacity: 0;
    }
    

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2018 at 07:48

    Dear @nebcreative,

    If you want to have pages instead of a load more, go to Plugins and disable WooCommerce Infinite Scroll and Ajax Pagination plugin. This plugin is recommended but is not required.
    If You need to have Infinite Scroll or Ajax Pagination, go to Settings > WooCommerce Infinite Scroll and set Global Settings, Selector Settings and Advanced Settings according to your theme version as described in our documentation. I’ve checked your settings and they are incorrect, so it is the reason for your problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2018 at 07:31

    Hello @Savahni,

    Thanks for the question.
    You can download XStore XML files v 4.24 – https://www.8theme.com/download-plugins/ you will find sliders in electronics folder. Please import required slider via Slider Revolution > Import.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2018 at 07:21

    Hello,

    1. Please read our documentation – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ Here is an example – https://prnt.sc/jjdmr3
    2. Try to add this code in Theme Options > Styling > Custom css > Custom css for desktop:

    .navbar-header .et-wishlist-widget i, .shopping-container.ico-design-2 .cart-bag:before {
        font-size: 25px;
    }
    .header-wrapper.header-advanced .header-search.act-default input[type="text"],
    .header-wrapper.header-advanced .header-search.act-default div.fancy-select div.trigger {
        height: 55px;
        line-height: 55px;
    }
    .header-wrapper.header-advanced .header-search.act-default [role="searchform"] .btn {
        height: 57px;
        width: 57px;
    }
    .header-wrapper.header-advanced .header-search.act-default div.fancy-select div.trigger:after {
        top: 25px;
    }

    3. Please read our documentation – https://www.8theme.com/documentation/xstore/menu-set-up/ Here is a screenshot of the menu from electronics version – http://prntscr.com/ji12ze
    You need to create a new menu and mark it as secondary – https://prnt.sc/jjdqft
    Mega menu works almost the same way for the secondary menu as for the main menu but in vertical design https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/
    In 4.16 theme version Menu options were moved into popup https://prnt.sc/idhhcf so to be able to see all menu settings, you need to click on “8Theme Page Options”.

    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2018 at 07:04

    Hello,

    Make sure you use latest versions of Visual Composer and Massive Addons for Visual Composer plugins https://www.8theme.com/documentation/xstore/plugins/plugins-update/
    Also, provide temporary wp-admin access in the Private Content area, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2018 at 07:01

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2018 at 15:35

    Hello,

    Please rename menu-images folder in legenda/framework/thirdparty folder and upload a new menu-images folder. We have sent an archive of the new folder to your registration email. You need to unzip it before uploading via FTP. Then check menu options, if all works fine, you can delete the renamed folder.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2018 at 15:06
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2018 at 14:01

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2018 at 13:32

    Dear @Simon,

    You’re welcome!
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2018 at 13:28

    Hello,

    1. You can do this only by additional customization.
    Check this article, maybe it helps you https://businessbloomer.com/woocommerce-visual-hook-guide-single-product-page/
    Use child theme for any type of customization.
    2. This works in the same way even with the default theme http://prntscr.com/jj1y7r so unfortunately, we can do nothing from our side.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2018 at 12:24

    We recommend making changes in template files via child theme to prevent losing them after theme update. css code can be added in custom.css file of parent theme or in style.css of the child theme and this code won’t be lost after theme update.
    Please change:

    .header .contact-us {
        display: table-cell;
        vertical-align: middle;
    }

    to

    .header .contact-us {
        margin-top: 30%;
        margin-right: 25%;
    }
    @media only screen and (max-width: 890px) {
        .header .contact-us {display:  none;}
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2018 at 10:16

    I’ve edited your legenda-child/header.php file via FTP. Please clear cache and check now – http://prntscr.com/jizde0
    I do not see the custom code via the console on your site. Whare you added the code? Please add required custom css in style.css file of the child theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2018 at 08:45

    Hello,

    Please see an example – http://prntscr.com/jiy74y > http://prntscr.com/jiy7cp
    <div class="contact-us"><div>Custom text</div></div>

    .header .contact-us {
        display: table-cell;
        vertical-align: middle;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2018 at 08:18

    Hello,

    Please provide FTP access (FTP hostname, FTP username, FTP password) also, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2018 at 08:02

    Hello,

    You need to create empty twitterCache.json file in royal/framework/cache folder and set permissions 777 for the file http://prntscr.com/jixp77

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2018 at 07:58

    Hello,

    Please read this topic https://www.8theme.com/topic/personal-fonts/
    Let us know if this helps.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2018 at 07:42

    Hello,

    Checkout page is the default WooCommerce page, that can’t be edited using WPBakery Page Builder https://docs.woocommerce.com/document/woocommerce-pages/
    You may check https://wordpress.org/plugins/woocommerce-checkout-manager/ plugin if you need to make changes on the checkout page.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2018 at 07:36

    Hello,

    The code works if I test it via the console – https://gyazo.com/df5e2e11671f9da5ce45e7e36a5c4f4a
    You can add custom css code in 2 ways: style.css file of the child theme or Custom css area (Theme Options). To make custom code works from Theme Options, in child theme should be created the empty dynamic.css file and in functions.php of child theme should be added this code:
    wp_enqueue_style( 'dynamic-css', get_stylesheet_directory_uri() . '/dynamic.css' );

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2018 at 07:32

    Dear @Eprana,

    I do not see the code on your site via the console. Could you provide temporary wp-admin access in the Private Content area?
    Please note if you created child theme before 4.0 update you need to make changes in your child theme functions.php file – add one line http://prntscr.com/ikbhbt
    wp_enqueue_style( 'dynamic-css', get_stylesheet_directory_uri() . '/dynamic.css' );
    after that create an empty dynamic.css file in child theme directory.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2018 at 07:27

    Hello,

    Have you tried to disable all 3rd party plugins?
    Does it work in the same way with a default theme?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2018 at 07:17

    Hello,

    Please read this topic – https://www.8theme.com/topic/excerpt-length-words-probleme/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2018 at 07:14

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2018 at 07:10

    Great. This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2018 at 07:09

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 16, 2018 at 16:05

    Hello,

    Do you have this space with parent theme activated on site?
    Have you tried to disable all 3rd party plugins?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 16, 2018 at 15:55

    Hello,

    We don’t provide support for 3-rd party plugins as it’s out of our support scope. Sometimes, not always, you need additionally customize theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make theme compatible with all the existing plugins.

    Please describe in more details how the plugin should work on your site and give me more information about the conflict.

    Regards

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    Viewing 55,230 results - 55,201 through 55,230 (of 68,227 total)
Viewing 30 posts - 55,201 through 55,230 (of 68,227 total)
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