Unable to access front end visual composer

This topic has 10 replies, 3 voices, and was last updated 5 years, 10 months ago ago by Rose Tyler

  • Avatar: nickhesh
    nickhesh
    Member
    March 2, 2018 at 04:38

    Hi technical team,

    I am facing difficulties to access our website front end visual composer.
    my website is http://www.shop.onebadge.com.my

    In the meantime, I have created a user for you to log in our backend as well.
    User Name: woopress
    Password: woopress123456

    Hope to receive your reply soon.
    Thank you.
    Rgds, Nick

    9 Answers
    Avatar: nickhesh
    nickhesh
    Member
    March 2, 2018 at 08:11

    Hello technical team,

    I have updated all the plugin.
    please refer below log in address.

    Thank you.

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 2, 2018 at 09:14

    Hello,

    Thanks for the topic.
    Please check if front-end VC editor works with default theme to be sure that the problem relates to our theme. Also, please give full access to admin panel, because I can’t see plugins in your dashboard. 3-rt party plugins that don’t come bundled with our theme can be a reason of the problem.
    If you do not have the problem with default theme, and after disabling all 3-rd party plugins the problem still persists with our theme, provide FTP access, so we can check it more deeply.

    Regards

    Avatar: nickhesh
    nickhesh
    Member
    March 2, 2018 at 09:28

    Hi,

    Thanks for your advice.
    I have set your user as administrator now.

    please help to review my plugin to see what is the root cause.
    I am setting up the ftp account for you now and will be sending to you shortly.

    Regards, Nick

    Avatar: nickhesh
    nickhesh
    Member
    March 2, 2018 at 10:31

    Hello,

    Please see below access to my ftp account.

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 2, 2018 at 11:37

    Hello,

    We’ve updated slider plugin. Please check now – https://prnt.sc/ilsfk4

    Regards

    Avatar: nickhesh
    nickhesh
    Member
    March 2, 2018 at 16:31

    Thank you so much!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 2, 2018 at 16:48

    You’re welcome!
    If you love WooPress and have something nice to say don’t hesitate to tell about this!
    We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads

    Regards

    Avatar: hamdy
    hamdy
    Participant
    May 16, 2018 at 11:19

    Hello Please I need a help I have installed VC plugin for woopresstheme and it is not available on plugin page and I’m not able to use it.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 16, 2018 at 12:14

    Hello @hamdy,

    WPBakery Page Builder is a new name for VC. Is WPBakery Page Builder plugin available in your Plugins section?

    Regards

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