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Managing Menus - by KVC - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 5 years, 10 months ago ago by Rose Tyler

KVC

Participant

May 16, 2018 at 17:40

Hello,
I am trying to manage my menu and I can only manage the menu with Live Preview. When I click on Appearance –> Menu, the left pane with all the pages and categories is grayed out. I am only able to modify 1 menu through Live Preview and not the translated menus.
Is there any way to manage the menu in the “back office” as before?
Thank you.
KVC

#193136 Copied Theme version: 4.2.1 WooCommerce version: 3.3.5

5 Answers

Rose Tyler

Support staff

May 17, 2018 at 07:27

Hello,

Have you tried to disable all 3rd party plugins?
Does it work in the same way with a default theme?

Regards

#193156 Copied

KVC

Participant

June 5, 2018 at 10:55

Hello !
Yes I have disabled all 3rd party Plugins and it still behaves the same.
Thanks !

#194280 Copied

Rose Tyler

Support staff

June 5, 2018 at 10:59

Hello,

Have you tried to temporary activate a default theme? We are theme support and we are able to help you only with issues related strictly to our theme.

Regards

#194282 Copied

KVC

Participant

June 5, 2018 at 13:13

Yes I have tried with default theme and have the same issue with the menu items.

#194301 Copied

Rose Tyler

Support staff

June 5, 2018 at 13:25

In this case, we can do nothing, because the issue doesn’t relate to our theme. We are theme support and we are able to help you only with issues related strictly to our theme.
You can contact WordPress support about the menu problem.

Regards

#194303 Copied
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