Sorry for the delay.
Unfortunately, I can’t login. Please check credentials.
You need to select a required product in settings of element https://prnt.sc/k0ok3m
Regards
Rose Tyler
Support staff
June 29, 2018 at 07:32
Hello,
Please try this code:
.posts-slider article .meta-post .post-comments-count {
float: right !important;
}
Regards
Rose Tyler
Support staff
June 29, 2018 at 07:25
Hello,
We can help you with the theme update. Please create a full backup of your files and DB then provide us with temporary wp-admin and FTP access.
If you made changes in template files, move them to child theme to prevent losing.
We’ve sent the latest version of WPBakery plugin to your registration email.
Regards
Rose Tyler
Support staff
June 29, 2018 at 07:12
Hello,
Please ignore this message. All the premium plugins included in our theme are external and we have the right to build them into our theme as we purchase the Extended License for each of these plugins.These plugins registration is not obligatory. The plugins are functioning perfect without any activation. The plugin activation option was added in the plugin for the customers to get automatic updates and support directly from plugin developers. Only in case you need this features you will need to purchase and register the plugin. This is not only our practice but all the theme authors from ThemeForest.
If you use the latest version of the theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/, go to Plugins > deactivate and delete premium plugins that need to be updated > go to Appearance > Install plugins and install latest versions of required plugins.
Also, you can let us know names of required plugins and we will send archives of latest versions on your registration email.
I’ve checked your site and there is no the problem. Please clear cache and check one more time. If the issue won’t be solved let me know model of phone and browser you use. Also, try to check the site from another device.
Regards
Rose Tyler
Support staff
June 29, 2018 at 06:27
Hello,
Sorry for the delay.
Please try to clear cache and check one more time. If the problem won’t be solved, provide temporary wp-admin access in the Private Content area http://prntscr.com/k0o0gz
Regards
Rose Tyler
Support staff
June 29, 2018 at 06:23
Hello,
This requests additional customization which is beyond our basic support scope. If you need help with additional customization you can contact WPKraken team.
Feel free to ask if you have any other questions.
In this case, we need to take a closer look. Provide us with temporary wp-admin access.
Regards
Rose Tyler
Support staff
June 27, 2018 at 15:31
Thanks.
Have a nice day.
Regards
Rose Tyler
Support staff
June 27, 2018 at 15:30
Hello,
We’ve checked your site and do not see the problem – https://prnt.sc/k004zt
Please explain in details what exactly is not correct.
Regards
Rose Tyler
Support staff
June 27, 2018 at 15:12
Hello @JerzyKre,
Thanks for the notice. It will be checked.
We’ve sent latest theme version to your registration email.
Regards
Rose Tyler
Support staff
June 27, 2018 at 15:03
Hello,
We’ve fixed the problem. Please, clear cache and check.
Changes were done in files of the plugin. Please contact us before the next WooZone update on your site.
Zoom effect doesn’t work on single product page even with default WC theme (Storefront). We will contact the plugin about it and ask to fix this issue.
Regards
Rose Tyler
Support staff
June 27, 2018 at 14:41
Have you changed credentials?
Response: 530 Login authentication failed
Error: Critical error: Could not connect to server
Regards
Rose Tyler
Support staff
June 27, 2018 at 14:39
Hello,
You can use custom css code. For example, add this code in Theme Options > Styling > Custom css:
.header-logo {
margin-top: 43px;
}
Regards
Rose Tyler
Support staff
June 27, 2018 at 14:04
We have tried FTP access to connect to your server and seems you give access to empty directory https://prnt.sc/jzyvqj We need access to your WP installation.
Have you enabled this option https://prnt.sc/jzycac (Theme Options -> Single Product Page)?
Sorry, but I can’t say for sure all files. Please check these:
woopress/woocommerce/single-product/product-image.php
woopress/woocommerce/single-product/product-image.php
woopress/framework/woo.php
Regards
Rose Tyler
Support staff
June 27, 2018 at 12:58
Hello,
Please provide temporary wp-admin and FTP access in the Private Content area so we can take a closer look.
Regards
Rose Tyler
Support staff
June 27, 2018 at 12:47
Hello,
Thanks for the report. I will pass it to our content manager.
Regards
Rose Tyler
Support staff
June 27, 2018 at 12:42
Hello,
You can use 1 license of our theme on 1 dev site and 1 live site. But keep in mind that you can use our theme license for 1 end product only – https://themeforest.net/licenses/standard
If you want to use our theme for more than 1 project you need to buy the individual license (on ThemeForest) for every project.
We have tried FTP access to connect to your server and seems you give access to empty directory https://prnt.sc/jzx4e8 We need access to your WP installation.
