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Single page product images do not show as they used to.

This topic has 13 replies, 2 voices, and was last updated 5 years, 10 months ago ago by Rose Tyler

gstore

Participant

June 22, 2018 at 22:40

https://e-shopbtc.com/product/playstation-4-console-1tb-slim-edition/

Can you please help ?

Screen – http://prntscr.com/jy88pj

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12 Answers

gstore

Participant

June 24, 2018 at 01:56

Hello ?

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Rose Tyler

Support staff

June 25, 2018 at 07:03

Hello,

Sorry for the delay due to the weekends.
Please try to disable all 3rd-party plugins. If this won’t help, provide us with temporary wp-admin access in the Private Content area, so we can take a closer look.

Regards

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gstore

Participant

June 26, 2018 at 15:12

I tried that and i am still unable of fixing the issue.
It used to be fine and then since a few updates it became like this.

Please, contact administrator
for this information.

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Rose Tyler

Support staff

June 26, 2018 at 15:37

Hello,

Looks like the problem is caused by WooZone – WooCommerce Amazon Affiliates plugin. If you plan to use the plugin, provide us with temporary FTP access we will try to fix the issue.

Regards

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gstore

Participant

June 26, 2018 at 21:27

I have provided with temp admin info on my last reply at private content.

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Rose Tyler

Support staff

June 27, 2018 at 07:19

Hello,

To be able to edit files and fix the problem we need FTP access (FTP hostname, FTP username, FTP password).

Regards

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gstore

Participant

June 27, 2018 at 11:28

Ok , i have sent there here below.

Please, contact administrator
for this information.

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Rose Tyler

Support staff

June 27, 2018 at 12:04

We have tried FTP access to connect to your server and seems you give access to empty directory https://prnt.sc/jzx4e8 We need access to your WP installation.

Regards

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gstore

Participant

June 27, 2018 at 13:13

Oh right sorry my bad , try again now

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Rose Tyler

Support staff

June 27, 2018 at 15:03

Hello,

We’ve fixed the problem. Please, clear cache and check.
Changes were done in files of the plugin. Please contact us before the next WooZone update on your site.
Zoom effect doesn’t work on single product page even with default WC theme (Storefront). We will contact the plugin about it and ask to fix this issue.

Regards

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gstore

Participant

June 27, 2018 at 15:24

You are awesome.

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Rose Tyler

Support staff

June 27, 2018 at 15:31

Thanks.
Have a nice day.

Regards

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