Forum Replies Created

Viewing 30 posts - 54,091 through 54,120 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2018 at 10:17

    Hello,

    .woocommerce-info {background-color: #787878 !important;}
    .woocommerce-checkout .woocommerce p {
        font-size: 14px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2018 at 10:13

    Hello,

    Unfortunately, we did not test plugins with such functionality with our theme, so I can’t give any suggestions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2018 at 10:07

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2018 at 09:59

    Hello,

    I’ve checked your site in Chrome and Safari – http://prntscr.com/k0q1v8 Please clear cache and check the search one more time. If you use CDN, you need to clear cache of it also.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2018 at 09:56

    Hello,

    Please change bg of section http://prntscr.com/k0q0q0 https://prnt.sc/k0q100

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2018 at 09:43

    Hello,

    Thanks for the explanation. Let us know if you need any assistance.
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2018 at 09:41

    Hello,

    You may check your sites via GTMetrix service and follow the recommendations to speed up sites.
    Here are our main recommendations – https://www.8theme.com/reply/169282/
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2018 at 09:23

    Hello,

    There is no such possibility, unfortunately.
    I will create a report for this request and forward this to our developers for a review. I can’t say whether this will be added in the future, but I will be sure to bring it to our developers attention for you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2018 at 09:03

    Hello,

    Wp-admin credentials are incorrect. Please check them.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2018 at 08:58

    Hello,

    Please delete this custom css code – http://prntscr.com/k0pdgr

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2018 at 08:25

    Hello,

    Sorry for the delay.
    1. You can add this code in Theme Options > Styling > Custom css:

    .header-top .container {
        width: 100%;
    }

    2. Theme Options > General > Header Settings > Header custom HTML for some variants
    3. Image size you can manage in Settings > Media. Don’t forget to Regenerate thumbnails https://wordpress.org/plugins/regenerate-thumbnails/ after changing image settings.
    Theme Options > Blog & Portfolio > Blog Layout > Sidebar position.
    4. By default, WordPress displays your content in a blog format on the homepage. If, however, you wish to create a separate page for blog posts, do the following:
    – Navigate to Pages > Add New. You can title this page as Blog.
    – Then go to Settings > Reading, and under the Front page displays option choose A static page.
    – Below that, choose the page to be used as the front page, and the page for your blog posts. Save your changes, and load your site to review them.
    Default Blog page is a specific WP page and custom content cannot be displayed here.
    Let us know if you need any further assistance and provide us with temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2018 at 08:14

    You’re welcome!
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2018 at 08:08

    Hello,

    You can use such screenshot maker as Lightshot and provide links of screenshots.
    You need to check the version of parent theme – http://prntscr.com/k0otlx Version of royal child theme doesn’t change after theme update.
    I do not see the column. Have you sorted out?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2018 at 08:03

    Hello,

    You can add this code in Theme Options > Custom css:

    .header .menu-wrapper {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2018 at 08:02

    Hello,

    It is the result of your settings – http://prntscr.com/k0opwv
    I’ve created test page. Please check it – http://prntscr.com/k0orra http://prntscr.com/k0orw4 https://prnt.sc/k0os4s

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2018 at 07:52

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2018 at 07:50

    Hello,

    There are only [8theme] Brands carousel and [8theme] Brands List elements.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2018 at 07:48

    Hello,

    Please check Navigation settings in Theme Options > Typography.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2018 at 07:45

    Hello,

    We’ve sent archive with files to your registration email. Please rename both files in your theme folder and upload new. Then clear cache and check site. If all will be fine, you will be able to delete renamed files.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2018 at 07:38

    Hello,

    Sorry for the delay.
    Unfortunately, I can’t login. Please check credentials.
    You need to select a required product in settings of element https://prnt.sc/k0ok3m

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2018 at 07:32

    Hello,

    Please try this code:

    .posts-slider article .meta-post .post-comments-count {
        float: right !important;
    }
    

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2018 at 07:25

    Hello,

    We can help you with the theme update. Please create a full backup of your files and DB then provide us with temporary wp-admin and FTP access.
    If you made changes in template files, move them to child theme to prevent losing.
    We’ve sent the latest version of WPBakery plugin to your registration email.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2018 at 07:12

    Hello,

    Please ignore this message. All the premium plugins included in our theme are external and we have the right to build them into our theme as we purchase the Extended License for each of these plugins.These plugins registration is not obligatory. The plugins are functioning perfect without any activation. The plugin activation option was added in the plugin for the customers to get automatic updates and support directly from plugin developers. Only in case you need this features you will need to purchase and register the plugin. This is not only our practice but all the theme authors from ThemeForest.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2018 at 06:56

    Hello,

    1.

    .woocommerce-privacy-policy-text p, .woocommerce-checkout-payment .form-row.place-order label {
        font-size: 13px;
    }

    2. Please read WC documentation https://docs.woocommerce.com/document/configuring-woocommerce-settings/#inventory-options

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2018 at 06:46

    Hello,

    If you use the latest version of the theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/, go to Plugins > deactivate and delete premium plugins that need to be updated > go to Appearance > Install plugins and install latest versions of required plugins.
    Also, you can let us know names of required plugins and we will send archives of latest versions on your registration email.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2018 at 06:38

    Hello,

    The latest version that available on codecanyon is 5.5.1 https://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431
    We’ve sent archive of the plugin to your registration email.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2018 at 06:36

    Hello,

    I would recommend you to read the documentation of Slider Revolution plugin https://www.themepunch.com/revslider-doc/performance-seo/ https://www.themepunch.com/faq/seo-speed-security/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2018 at 06:30

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2018 at 06:30

    Hello,

    I’ve checked your site and there is no the problem. Please clear cache and check one more time. If the issue won’t be solved let me know model of phone and browser you use. Also, try to check the site from another device.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2018 at 06:27

    Hello,

    Sorry for the delay.
    Please try to clear cache and check one more time. If the problem won’t be solved, provide temporary wp-admin access in the Private Content area http://prntscr.com/k0o0gz

    Regards

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    Viewing 54,120 results - 54,091 through 54,120 (of 68,187 total)
Viewing 30 posts - 54,091 through 54,120 (of 68,187 total)
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