Forum Replies Created

Viewing 30 posts - 54,091 through 54,120 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2018 at 08:43

    Hello,

    Sorry for the inconvenience. Our content manager is on vacation. New versions of plugins will be uploaded on the Downloads page within this week.
    Provide us with temporary wp-admin and FTP access and we will update plugins on your site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2018 at 08:41

    Hello,

    Wp-admin credentials are incorrect. Please check them.
    Also, you can use such screenshot maker as Lightshot.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2018 at 08:35
    .single-product .product-information .stock.in-stock {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2018 at 08:31

    Hello,

    Thanks for the topic.
    Please, provide us with link to the page that doesn’t work and temporary wp-admin access so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2018 at 08:29

    Hello,

    Have you tried to do these changes via FTP?
    Because changes relate to the plugin, you need to check if this works with our theme and with Storefront too. In case, all works fine with the default WC theme but don’t work correctly with our theme, provide us with temporary FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2018 at 08:14

    Hello,

    This view mode ignores the paragraph returns by default.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2018 at 08:08

    Hello @kujazz,

    You can ignore the message about activation and use these plugins without it.
    If you have any other questions, create a new topic, please.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2018 at 07:53

    Hello,

    Thanks for the reply. Unfortunately, we can’t connect http://prntscr.com/k1h5cc Please check FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2018 at 07:45

    Hello,

    If you plan to create the multilanguage site you may use WPML plugin https://wpml.org/documentation/related-projects/woocommerce-multilingual/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2018 at 07:43

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2018 at 07:43

    Hello @adwa,

    We’ve sent the archive of latest theme version to your registration email. Please try to update the theme via FTP https://www.8theme.com/demo/docs/legenda/#installation_upgrade
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2018 at 07:39

    Hello,

    Is the problem solved? http://prntscr.com/k1h0f6

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2018 at 07:36

    Hello,

    Please see screenshot – https://prnt.sc/k1gzj0

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2018 at 07:31

    Hello @wongchewchuan and @kujazz,

    We’ve sent archives of required plugins to your registration email.

    Please read our documentation – https://www.8theme.com/documentation/xstore/plugins/plugins-update/ https://www.8theme.com/documentation/docs/activation-and-purchase-codes/
    All the premium plugins included in our theme are external and we have the right to build them into our theme as we purchase the Extended License for each of these plugins. These plugins registration is not obligatory. The plugins are functioning perfect without any activation. The plugin activation option was added in the plugin for the customers to get automatic updates and support directly from plugin developers. Only in case you need this features you will need to purchase and register the plugin. This is not only our practice but all the theme authors from ThemeForest.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2018 at 07:27

    Hello,

    Sorry for the inconvenience.
    The latest version that available on codecanyon is 5.5.1 https://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431
    We’ve sent archive of the plugin to your registration email.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2018 at 07:25

    Hello,

    Please try Theme Options > General > Header settings > Header padding.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2018 at 07:23

    Hello,

    I am glad that you sorted out.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2018 at 16:04

    You’re welcome!
    Have a nice weekend.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2018 at 15:59

    Hello,

    Please update the theme to latest version https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ to fix the ajax results issue.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2018 at 15:53

    1. Try to change this http://prntscr.com/k0uemm to 622×382 then regenerate thumbnails.
    2. Please use this custom css code:

    .header-wrapper.header-top-menu .et-follow-buttons>a i {
        color: black;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2018 at 15:26

    1. Default Blog page takes post image size from “Medium size” in Settings > Media. If you use [8THEME] Blog List, “Large size” is used.
    2. http://prntscr.com/k0tywi – [share] inserts social icons (facebook, twitter, mail, pinterest, google+); https://www.8theme.com/demo/docs/lifestyle/#theme_settings
    You can simply add own content in “Header custom HTML for some variants”.
    If you want to add own social links, you can create a test page > add [8THEME] Socials element and set required links in settings http://prntscr.com/k0u1f0 > click on Text tab http://prntscr.com/k0u22p and copy content into “Header custom HTML for some variants” http://prntscr.com/k0u2a4 > http://prntscr.com/k0u2gn

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2018 at 15:04

    We did not study this question, that’s why can’t give you any recommendations, sorry.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2018 at 15:04

    You may create the temporary user with role – administrator or provide your details. Please select the way that more suitable for you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2018 at 14:59

    Dear @cmtcav,

    To fix the first problem, add this code in Theme Options > Styling > Custom css:

    .et-looks-content .et-isotope-item .content-product.product-inview .banner-content {
        position: relative;
    }

    Please, provide us with temporary wp-admin access so we will be able to check what can be done to solve the problem with speed.
    Also, please check “Limit” settings of Products elements on the page. Try to set limit – 8 or 10.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2018 at 14:39

    Hello,

    Ok. Let us know the answer.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2018 at 14:35

    Hello,

    Fixed. Please check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2018 at 14:14

    Hello,

    Your question relates to functionality of the plugin. I would recommend you to contact authors of the plugin.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2018 at 13:52

    Hello,

    I am glad that the problem was solved.
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2018 at 13:40

    Hello,

    Could you, please, provide temporary wp-admin access?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2018 at 13:17

    Hello,

    Is WordPress Importer activated plugin activated on your site? If so, try to deactivate it and update the theme.
    Also, we’ve sent the archive of latest theme version to your registration email. You can update the theme via FTP https://www.8theme.com/demo/docs/legenda/#installation_upgrade

    Regards

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    Viewing 54,120 results - 54,091 through 54,120 (of 68,231 total)
Viewing 30 posts - 54,091 through 54,120 (of 68,231 total)
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