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Viewing 30 posts - 52,711 through 52,740 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 28, 2018 at 08:32

    Hello,

    Please provide me screenshot where the bg image needs to be removed + your site URL and temporary wp-admin access.
    Also, do not forget to optimize image – https://tinypng.com/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 28, 2018 at 08:23

    You’re welcome!
    Wish you the same.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 28, 2018 at 08:22

    Hello,

    1-2. Did you try to update the main menu from the admin panel?
    3. Do you use any cache plugin? If so then please clear it and update theme options.
    4. No prices are shown http://prntscr.com/kzo6hi, category page – http://prntscr.com/kzo6n9
    5. Single product banner http://prntscr.com/kzo8k4 can be thicker if you change paddings for breadcrumbs in theme options – http://prntscr.com/kzo918. http://prntscr.com/kzo78d – 1. It is original title and it can be replaced with Product information text by enabling this option http://prntscr.com/kzo80u, 2. This is text from your product description – edit the description if you want to remove it or change.
    6. You have errors in console https://prnt.sc/kzoafw Try to disable all 3d-party plugins and check again.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 28, 2018 at 08:17

    Hello,

    I’ve enabled VC for static blocks http://prntscr.com/kzojdj
    So you can create columns appropriate to your needs http://prntscr.com/kzojk2
    Here you can watch video tutorials https://www.8theme.com/videos/ (Legenda WordPress Theme – How to create footer and Royal – WordPress ThemeEngine – Footer Set Up)

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 28, 2018 at 08:16

    Hello,

    Please provide us with temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 28, 2018 at 07:54

    Hello,

    Theme Options > Blog Layout > Excerpt length (words) > 25 (for example). In case the excerpt length can’t be selected via Theme Options, you can add excerpt text manually http://prntscr.com/jbvdco > http://prntscr.com/jbvdhv
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 28, 2018 at 07:17

    Hello,

    Theme Options > Products Page Layout > Sidebar position for responsive layout

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 28, 2018 at 07:13

    Hello @alexistp,

    You need to upload the latest theme version (5.0.2) and the latest version of Core plugin (1.1.2) via FTP.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 28, 2018 at 07:11

    Hello,

    Have you tried to disable all third-party plugin?
    Please provide us with temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 28, 2018 at 07:09

    Hello @luxeweddingshop,

    1) Please add this code in Custom css http://prntscr.com/kznvxy for page:

    .navigation-wrapper .menu-inner {
        border-bottom: 1px solid #e1e1e1;
    }

    2) Please provide screenhots for better understanding.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 15:42

    Hello,

    Please provide us with temporary wp-admin access sow e can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 15:29

    Hello,

    Please provide screenshot of the problem.
    Also, check if you have the same problem with default woocommerce theme – Storefront.
    Have you tried to disable third-party plugin?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 14:49

    You’re welcome!
    Would you mind to rate our product: https://themeforest.net/downloads
    That would be much appreciated 🙂

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 14:36

    Hello @myrtolam,

    We’ve uploaded theme files via FTP.
    Please go to Appearance > Widgets and set your widgets to correct places
    https://www.youtube.com/watch?v=4SfPPuwPCVI&t=0s&list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3&index=13

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 14:22

    Please check now.
    We’ve renamed these files in theme folder https://prnt.sc/kze6rb you can delete them

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 13:46

    Hello,

    Thanks for contacting us.
    Please provide us with your site URL so we can take a closer look.
    Also, provide screenshot for better understanding the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 12:56

    Hello,

    What PHP version do you use?
    Please provide us with temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 12:54

    Hello @myrtolam,

    Please provide us with FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 12:45

    Hello @myrtolam,

    It looks like not all theme files were uploaded correctly.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 12:39

    Hello,

    Theme Options > Typography > Menu > Menu 1 level > Select color

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 12:33

    Hello @myrtolam,

    You need to upload files of latest versions via FTP.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 11:41

    Hello,

    You can change Status or Visibility for your product http://prntscr.com/kzby93

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 11:30

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 11:29

    Hello,

    Please provide screenshot and your site URL.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 11:28

    Hello,

    You use the default Image Carousel element of WPBakery Page Builder plugin, so all available settings you can find in settings of the element.
    Also, you can try to use [8theme] Brands carousel element. To create Brands go to Products > Brands.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 09:08

    Hello @Anton812,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 08:59

    Hello,

    I can’t log in. Have you changed access? Please provide the correct credentials.
    2. Please add this code in Global custom css area:

    .header .header-logo {
        width: 100%;
        display: inline-block;
        text-align: center;
        max-width: none;
        padding-right: 0;
    }
    .header .tbs {
        display: -webkit-box;
        display: -ms-flexbox;
        display: flex;
        width: 100%;
        -webkit-box-pack: center;
            -ms-flex-pack: center;
                justify-content: center;
    }
    .header .header-logo img {
        float: none;
    }
    .header .navbar .container-fluid {
        display: -webkit-box;
        display: -ms-flexbox;
        display: flex;
        -ms-flex-wrap: wrap;
            flex-wrap: wrap;
    }
    @media only screen and (max-width: 1200px) {
        .header .tbs .collapse {
            width: auto;
        }
    }
    @media only screen and (max-width: 992px) {
        .fixed-header-area .header-logo {
            margin-left: 0;
        }
    }
    @media only screen and (max-width: 480px) {
        .fixed-header .header-logo img {
            margin-left: 0;
        }
    }

    6. Please refer to Slider Revolution documentation https://www.themepunch.com/revslider-doc/slider-revolution-documentation/
    8. Please provide URL of the page.
    7. Please try to delete this code from custom css http://prntscr.com/kz9ms5
    10.

    .single article + p{
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 08:02
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 07:51

    Hello,

    You’re welcome!
    Please add this code in Theme Options > Styling > Custom css > Global custom css OR in style.css file of your child theme:

    @media only screen and (max-width: 992px) {
        .template-container .top-bar .top-links {
            display:  block;
        }
    
        .fa-facebook-f:before, .fa-facebook:before {
            color: #d1cbc5;
        }
        .et-follow-buttons {
            position:  absolute;
            top: 10%;
            right: 5%;
        }
        .top-bar .links {
            display:  none;
        }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 07:42

    Hello,

    Fixed. Please, clear cache and check.

    Regards

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    Viewing 52,740 results - 52,711 through 52,740 (of 68,227 total)
Viewing 30 posts - 52,711 through 52,740 (of 68,227 total)
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