Forum Replies Created

Viewing 30 posts - 52,711 through 52,740 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 07:10

    Hello,

    Please try to disable all 3rd party plugins.
    Let us know the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2018 at 06:56

    Hello,

    Please see screenshot – http://prntscr.com/kz8fa9

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 26, 2018 at 15:31

    Hello,

    Unfortunately, I can’t log in. Please check credentials.
    Please follow our documentation to update plugins https://www.8theme.com/documentation/xstore/plugins/plugins-update/ http://prntscr.com/kyzqyk and http://prntscr.com/kyzr63

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 26, 2018 at 13:40

    Hello,

    Please make sure that you use latest versions of WPBakery Page builder (formerly Visual Composer) and Massive Addons for WPBakery page builder https://www.8theme.com/download-plugins/
    Also, provide us with your site URL and temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 26, 2018 at 13:36

    Hello,

    Please add this code in Custom css for page:

    @media only screen and (max-width: 480px) {
        .woocommerce-account .page-wrapper .content-page {
            padding-left: 15px;
            padding-right: 15px;
        }
        .woocommerce-account .woocommerce-MyAccount-content {
            padding-left: 0px;
        }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 26, 2018 at 12:34

    Hello @Anton812,

    I’ve set home page – http://prntscr.com/kyx1sr
    Here you can watch our video tutorials https://www.8theme.com/videos/
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 26, 2018 at 12:19

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 26, 2018 at 11:59
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 26, 2018 at 10:20

    I would recommend you to contact WPML support.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 26, 2018 at 09:55

    Hello,

    Please check FTP access http://prntscr.com/kyuvtr

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 26, 2018 at 09:10

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 26, 2018 at 09:00

    Hello,

    Please provide us with temporary wp-admin and FTP so we can help you with the update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 26, 2018 at 08:48

    I’ve updated Core plugin.
    Please check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 26, 2018 at 08:38

    Thank you very much for choosing our theme and for your kind words! 🙂

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 26, 2018 at 08:36

    Hello,

    Please provide us with temporary wp-admin and FTP access so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 26, 2018 at 08:12

    Hello,

    Theme Options > General > header Settings > Enable Sign In link.
    Also, you can create footer content using a static block. To get VC editor shown for static blocks go to wp-dashboard > WPBakery Page Builder > Role Manager > Post Types > Custom > tick “static blocks”. Then set your block in Appearance > Widgets > Footer Area.
    Here is an example of My account link – My Account
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 26, 2018 at 07:58

    Hello,

    Please check Theme Options > Shop > Product Page Banner > Text area and Theme Options > Header > Logo image for fixed header.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 26, 2018 at 07:40

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 26, 2018 at 07:37

    Hello,

    1) Please install and activate child theme on your site. Then provide us with temporary FTP access.
    Archive of child theme you can find in full theme package.
    2) Is the problem solved? http://prntscr.com/kyt4nu
    3) Theme Options > Header > Header layout http://prntscr.com/kyt57z

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 26, 2018 at 07:28

    You’re welcome!
    Thank you for using our theme.
    Would you mind to rate our product: https://themeforest.net/downloads
    That would be much appreciated 🙂
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 26, 2018 at 07:12

    Hello,

    Thanks for the reply.
    Please go to Theme Options > E-commerce > Single Product Page > Number of slides per view – 4.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 26, 2018 at 07:09

    Hello,

    Theme Options > Header > Header layout > Mini cart banner content http://prntscr.com/kyswka

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2018 at 16:20

    Please provide us with temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2018 at 15:58

    Hello,

    Thanks for contacting us.
    Do you have this problem with our theme only or with the default theme (Storefront) too?
    Have you tried to disable all 3rd party plugins?
    We are theme support and we are able to help you only with issues related strictly to our theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2018 at 15:45

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2018 at 15:18

    Please enable Top bar in Theme Options > header settings > Top bar and then check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2018 at 15:16

    Hello,

    1. Thanks for the URL.
    Privacy policy for contact form can be changed in Theme Options > Contact Form & Registration.
    Also, you can use Loco Translate plugin https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    1) Please use Loco Translate to change these strings.
    2) Yes, you need to create variable products. Please read more – https://docs.woocommerce.com/document/variable-product/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2018 at 13:56

    You’re welcome!
    Please disable “Just Catalog” in Theme Options > E-Commerce > Shop.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2018 at 13:48

    Hello,

    1) Please provide me URL of your page where the contact form needs to be changed.
    Thanks in advance.
    2) Theme Options > Shop > http://prntscr.com/kyicpy
    Go to edit Shop page > Page Layout > Breadcrumbs Style – Disable
    3) Please describe in details what exactly need to be changed.
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2018 at 13:32

    Thanks for letting me know.
    Please change this previous code:

    @media only screen and (max-width: 768px){
       .single-product .carousel-area .owl-nav {
           display: block !important;
       }
    }

    to:

    @media only screen and (max-width: 768px){
        .carousel-area .productCarousel .owl-nav {
           display: block !important;
        }
    }

    Regards

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    Viewing 52,740 results - 52,711 through 52,740 (of 68,187 total)
Viewing 30 posts - 52,711 through 52,740 (of 68,187 total)
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