Forum Replies Created

Viewing 30 posts - 51,541 through 51,570 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 19, 2018 at 16:35

    Hello,

    Please check your site now.
    child-theme/header.php – removed
    child-theme/headers/advanced.php – fixed

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 19, 2018 at 16:30

    I would recommend you to contact the plugin author http://prntscr.com/lkaen4
    All plugins that come bundled with our theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ can be founded here – https://www.8theme.com/download-plugins/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 19, 2018 at 16:01

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 19, 2018 at 15:59

    Hello,

    Please clear cache and check now.
    If the problem still persists on your side, provide screenshots.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 19, 2018 at 15:58

    These notices relate to WC. You need to contact WooCommerce support.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 19, 2018 at 15:40

    Hello,

    Please provide FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 19, 2018 at 15:38

    The problem is caused by memory limit and is independent of our theme.
    I’ve disabled Ultimate Addons for WPBakery Page Builder plugin, and now pages can be edited. If the limit can’t be increased, please disable some of plugins.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 19, 2018 at 14:47

    Hello,

    I can’t open Plugins via Dashboard – Fatal error: Out of memory (allocated 130809856) (tried to allocate 72 bytes) in /home/sites/thespiritshop.co.uk/public_html/wp-includes/pomo/entry.php on line 76
    You need to contact your hosting provider support and ask them to increase memory_limit value.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 19, 2018 at 13:57

    Please enable Brands in Theme Options > Modules, as a temporary solution.
    This problem will be fixed in the next theme update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 19, 2018 at 13:39

    Please add this code in Theme Options > Custom css > Global custom css:

    div.quantity input[type="number"], td.quantity input[type="number"] {
    	-webkit-appearance: textfield;
    	-moz-appearance: textfield;
    }

    This problem will be fixed in next theme update and you will be able to delete the code.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 19, 2018 at 13:28

    Hello,

    Please provide Dashboard access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 19, 2018 at 13:04

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 19, 2018 at 11:50

    Hello,

    Please, temporarily activate on site a default WooCommerce theme – Storefront and check. I think the problem is independent of our theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 19, 2018 at 11:34

    Hello,

    You did not provide FTP password.
    wp-content/themes/legenda/woocommerce folder should contain only files that were changed from our side, not all woocommerce files. You can download the latest theme version from ThemeForest and check content of woocommerce folder there.
    For example, such files – form-change-password.php, form-edit-address.php, my-account.php are not placed in legenda/woocommerce/myaccount folder at all.
    If you faced message about outdated files, likely it was because of changes in the child theme. In this case you need to compare 2 files and add the missing code to your child theme file.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 19, 2018 at 11:18

    Hello,

    Thanks for contacting us.
    Sorry for the delay due to the weekends.
    Could you please provide some screenshots for better understanding the problem?
    You can use such screenshot maker as Lightshot https://prnt.sc/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 19, 2018 at 11:14

    Hello,

    The code should work fine on all devices up to 768px screen width. Try to clear cache in the mobile browser and check one more time.
    Or you can delete the custom code and use “Sidebar by click on mobile” (Theme Options > Products Page Layout). Also, “Sidebar position for responsive layout” can be changed via Theme Options.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 19, 2018 at 11:08

    Hello,

    I do not see the problem https://prnt.sc/lk5pqa Is it solved?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 19, 2018 at 11:06

    Hello,

    Please try to add this code in Global custom css:

    .header-type-5 .menu > li > a {
        padding-bottom: 5px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 19, 2018 at 10:48

    Hello,

    Global custom css:
    1)

    .single-product-wide > .swiper-entry {
        max-width: 122rem;
        margin-left: 25% !important;
        margin-right: auto !important;
    }

    2)

    .single-product .swiper-entry .swiper-button-next-swiper-unique-id-2, 
    .single-product .swiper-entry .swiper-button-prev-swiper-unique-id-2 {
        display:  none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 19, 2018 at 10:31

    Hello,

    Theme Options > Header styles > Header paddings > Top/Bottom – 0
    and Theme Options > Menu > Menu styling > Main menu links > Customize > Paddings > Top/Bottom – 2.8 (em) http://prntscr.com/lk57i2

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 19, 2018 at 10:24

    Hello,

    1) Compare settings of these columns – http://prntscr.com/lk516c http://prntscr.com/lk51bi
    2) Theme Options > Breadcrumbs > Breadcrumbs title font
    3) Please delete custom css class responsive_centr and add mob-center > https://prnt.sc/lk53ld
    Delete this part of code http://prntscr.com/lk7acz from Theme Options > Custom css > Global custom css.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 19, 2018 at 10:09

    Hello,

    Sorry for the delay due to the weekends.
    Are all problems solved?
    Is there anything else I can help you with?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 19, 2018 at 10:06

    We are grateful to you for your kind words, really appreciated! 🙂

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 19, 2018 at 09:52

    Hello,

    Thanks for contacting us.
    Please provide your site URL so I can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 19, 2018 at 09:51

    Hello,

    You can add WP Tag Cloud element into product description.
    Hide default tags via adding this code in Theme Options > Custom css > Global custom css:

    .product-information .product_meta .tagged_as {
        display:  none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 19, 2018 at 09:45

    Hello,

    Theme Options > Single product page > Product gallery slider > Enable http://prntscr.com/lk4kbp

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 19, 2018 at 09:42

    Hello,

    What version of Firefox do you use? Do you use additional extensions in the browser?
    Please provide your site URL so we can check it on our side.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 19, 2018 at 09:36
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 19, 2018 at 09:28

    Hello,

    We are glad that your problem was solved.
    Feel free to ask if you have any other questions.
    Have a good day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 19, 2018 at 09:26

    Hello,

    You’re welcome!
    If you love XStore and have something nice to say don’t hesitate to tell about this!
    We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads

    Regards

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    Viewing 51,570 results - 51,541 through 51,570 (of 68,227 total)
Viewing 30 posts - 51,541 through 51,570 (of 68,227 total)
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