Hello,

Please check how this works with default WC theme – Storefront. Let us know the result.
Also, provide us with temporary wp-admin and FTP access, describe in details what should be done to recreate the problem. We will check what can be done to help you.
We are theme support and we can help you with issues related strictly to our theme, we don’t provide support for 3-rd party plugins as it’s out of our support scope.

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You’re welcome!
Have a nice day.

Regards

You’re welcome!

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Hello,

To check File info http://prntscr.com/lip5o5 go to Loco Translate > Themes > XStore > http://prntscr.com/lip642
or connect to your server using FTP and check the folder.

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Ok.
Let us know if you need any further assistance.

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In this case, try to install the plugin via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder.
You can find the zip files for plugins installation here – https://www.8theme.com/download-plugins/

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This code http://prntscr.com/lin7dj means that there should be elements of MA plugin, but the plugin is not installed on your site https://prnt.sc/lin7am

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Hello,

Yes, you can. The content of your page is created by WPBakery Page Builder https://kb.wpbakery.com/ , so use settings of elements to change it.

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Hello,

Thanks for contacting us.
Latest theme version is 4.7.1. On your site – 3.4 version. Please check https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976?s_rank=7
Our documentation will help you with the theme updating – https://www.8theme.com/demo/docs/royal/#installation_upgrade
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files (it’ll be reuploaded from a new theme package).
Don’t forget to create backup of your files and database before starting update process!
Also, check the widgets and make sure that you know where every widget is placed because they could be messed up after the update. Do not forget to re-save your Royal options after upgrading the theme (navigate to admin panel > Theme Options and hit Save changes) and Skip Setup Wizard.
I would recommend you to create a staging site (the full copy of live site). There you will be able to do all required updates (theme and all plugins). Make sure that everything is ok and only after that update everything on the production site.
If you use child theme then child theme files should be updated according to new files.
Feel free to ask if you have any other questions.

Regards

Hello,

You’re welcome!
Have a nice day.

Regards

Hello,

Please try to use this code:

.sidebar .select2-container--default .select2-selection--single .select2-selection__placeholder {
    color: #252525;
}

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Hello,

Theme Options > Single product page > Tabs type > Disable.
Theme Options > Single product page > Show Product Title > On.
Theme Options > Single product page > Reviews position > Next to tabs.

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Hello,

Please change http://prntscr.com/lilnd4 to 400px

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Hello,

Thank you. We have passed your problem to our developers and inform you once get the answer.

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Hello,

Please add this code in Theme Options > Custom css > Global custom css:

.home .content-page {
    padding-bottom: 0px !important;
}
.home .wpb_revslider_element {
    margin-bottom: 0px;
}

Also, watch this video – https://youtu.be/Q00y7QCcdqg

Regards