Forum Replies Created

Viewing 30 posts - 51,301 through 51,330 (of 68,227 total)
1 2 3 … 1,710 1,711 1,712 … 2,273 2,274 2,275
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 3, 2018 at 13:12

    Hello,

    I would recommend you to update XStore theme to the latest version 5.1.3 and Core plugin – 1.1.7 https://www.8theme.com/documentation/xstore/plugins/plugins-update/
    https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    Regards

    #205253 Copied In reply to: Problem with variation image
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 3, 2018 at 13:09

    Hello,

    I do not see the problem on your site – http://prntscr.com/lq2d96
    Is it solved?

    Regards

    #205252 Copied In reply to: Related Products issue
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 3, 2018 at 11:12

    Hello,

    You can change “Stock status” for a variation of your variable product. If this is not what you are looking for, you can contact WooCommerce support.

    Regards

    #205244 Copied In reply to: Desactivate/activate a variation for a product
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 3, 2018 at 11:09

    Hello,

    The problem is caused by this code http://prntscr.com/lq0kh2 Because of cache and can’t say where it is from. Please check custom css area or disable the cache so I can take a closer look.

    Regards

    #205243 Copied In reply to: Problem with quantity in the cart
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 3, 2018 at 11:05

    You’re welcome!

    Regards

    #205241 Copied In reply to: Top Bar & Main menu : issues to edit content an d style
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 3, 2018 at 10:57

    Hello,

    I’ve checked your site on my mobile in 2 different browsers and do not see the problem. Please try to clear browser cache and check one more time.
    What device do you use?
    Please make sure that your browser is not very old.
    Also, try to check the sidebar on another device.

    Regards

    #205237 Copied In reply to: Hidden Sidebar not Scrollable on mobile
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 3, 2018 at 10:41

    Hello,

    1) Please try to re-add this image – http://prntscr.com/lq04kp
    2) Mixed Content problem is caused by fonts http://prntscr.com/lq05ti

    Regards

    #205235 Copied In reply to: Unsecured content
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 3, 2018 at 10:35

    Hello,

    Do you have information about hooks from the plugin?
    Please provide correct FTP access. We will check what can be done to help you.

    Regards

    #205234 Copied In reply to: Extensión oficial de Woocommerce "Advanced Product Labels"
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 3, 2018 at 10:26

    Hello,

    1) Theme Options > Promo Popup.
    2) Theme Options > Header > Fixed header > Fixed header type > Fixed.

    Regards

    #205232 Copied In reply to: Top Bar & Main menu : issues to edit content an d style
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 3, 2018 at 10:22

    Hello,

    Please follow these screenshots: http://prntscr.com/lpzvnt http://prntscr.com/lpzvul http://prntscr.com/lpzvyr

    .fixed-bg {
    background-attachment: fixed !important;
    background-position: center center !important;
    -webkit-backface-visibility: hidden;
    backface-visibility: hidden;
}

    Regards

    #205231 Copied In reply to: parallax effect does not run
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 3, 2018 at 10:07

    Hello,

    I would recommend you to create a staging site (the full copy of live site). There you will be able to do all required updates (WooPress to 4.5.2 and WooCommerce to 3.5.2). Make sure that everything is ok and only after that update everything on the production site.
    Let us know if you need any further assistance.

    Regards

    #205228 Copied In reply to: WOOCOMMERCE UPDATE… WILL I HAVE PROBLEMS WITH MY CHILD THEME?
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 3, 2018 at 09:50

    Hello,

    We’re getting this on your site: Error establishing a database connection.
    You need to check database settings in wp-config.php file or contact your hosting provider support.

    Regards

    #205225 Copied In reply to: Multimedia files not showing
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 3, 2018 at 09:48

    Hello,

    Please provide a screenshot for a better understanding of what exactly needs to be removed.

    Regards

    #205223 Copied In reply to: Upgrade to Version 5 Problem
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 3, 2018 at 09:45

    Hello,

    Sorry for the delay due to the weekends.
    I am glad that you sorted out.
    Feel free to ask if you have any other questions.

    Regards

    #205222 Copied In reply to: XStore – Child Theme – Install Plugin failed
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 3, 2018 at 09:44

    Hello,

    I’ve checked your account information and saw that your code is not associated with buyer http://prntscr.com/lpzcdo Please contact Envato support (with your purchase code) to get the buyer.

    Regards

    #205221 Copied In reply to: theme activation error
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 3, 2018 at 09:35

    Please open settings of Map element (not settings of the marker).

    Regards

    #205219 Copied In reply to: Where to put Google Api for GMAP
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 3, 2018 at 09:34

    Hello,

    You are using additional plugins to add new elements on the single product page.
    Here is a list of default elements of the page http://prntscr.com/lpz6uz try to change order value in the above code http://prntscr.com/lpz87q or contact support of the additional plugin.
    We are theme support and we are able to help you only with questions related strictly to our theme.

    Regards

    #205218 Copied In reply to: I wanted to change the shape of the buy button on the individual page of the pro
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 3, 2018 at 09:08

    Hello,

    We added new settings in Theme Options and it caused the warning. Options-style.css was updated in the result of your changes and this solved the problem.

    Regards

    #205215 Copied In reply to: New Install of xstore did default demo import and got a strange error
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 3, 2018 at 09:05

    Hello,

    Thanks for contacting us.
    GMAPS for VC element has API key field http://prntscr.com/czidd2

    Regards

    #205214 Copied In reply to: Where to put Google Api for GMAP
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 3, 2018 at 09:00

    Hello,

    We added new settings in Theme Options and it caused the warning.
    Please go to Theme Options > change any style and click on Save Changes. For example, add space in custom css area https://gyazo.com/fc0dcc917664150288ffddf3dfe462dd

    Regards

    #205213 Copied In reply to: Warning / Error showing above header menu
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 3, 2018 at 08:38

    Hello,

    I synchronized translation. You need to translate desired strings then clear cache and check the result. For example, http://prntscr.com/lpyjro > http://prntscr.com/lpyjtx

    Regards

    #205212 Copied In reply to: translate the theme in Spanish
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 3, 2018 at 08:33

    Hello,

    Sorry for the delay due to the weekends.
    Please provide FTP access (FTP hostname, FTP username, FTP password).
    Thanks in advance.

    Regards

    #205211 Copied In reply to: I can not translate that window that opens when I hover the mouse over the word
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 3, 2018 at 08:30

    Hello,

    Have you cleared cache?
    In which file you added custom css code? I do not see custom.css file.
    To create custom.css you need to rename default.custom.css which is located in theme directory. Also, css code can be added in style.css file of your child theme, but as I can see, you are using parent theme on site.
    If you made changes in style.css of the parent theme, I would recommend you to use a backup and put the custom code into one of the mentioned files.

    Regards

    #205210 Copied In reply to: Theme update -change
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 3, 2018 at 08:24

    Hello,

    1) Which block on the site has the problem with parallax? Could you, please provide a screenshot of the problem?
    You can use such screenshot maker as Lightshot https://prnt.sc/
    Also, please provide temporary wp-admin access.
    2) You need to create custom.css file (rename the file “default.custom.css” which is located in theme directory) or disable “Enable Custom CSS file” in Theme Options > Custom css.
    3) Please re-upload these images https://prnt.sc/lpydxs

    Regards

    #205209 Copied In reply to: parallax effect does not run
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2018 at 16:45

    Hello,

    Please provide Dashboard and FTP access to your site to check the problem. Before this make sure that you have enough space at your server to download and extract theme archive.

    Regards

    #205189 Copied In reply to: WooCommerce theme file obsolete
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2018 at 16:09

    Hello,

    Please add desired content in Main Sidebar widget area and select Sidebar position in Theme Options > Blog Layout.

    Regards

    #205186 Copied In reply to: BLOG SIDEBAR
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2018 at 15:38

    Please try to update the theme to the latest version (3.9.1) that is fully compatible with the latest WooCommerce version.
    If this doesn’t help, please create a temporary account, that you will be able to delete after solving the problem, and provide us with username and password. Also, provide temporary FTP access with destination folder – legenda theme.

    Regards

    #205184 Copied In reply to: Adjust menu content
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2018 at 15:16

    Hello,

    1) please clear cache and check one more time – http://prntscr.com/lozqbn
    2) Try to add this code in functions.php file of your child theme:

    remove_action('woocommerce_single_product_summary', 'woocommerce_template_single_add_to_cart', 30);
add_action('woocommerce_single_product_summary', 'woocommerce_template_single_add_to_cart', 7);

    Regards

    #205182 Copied In reply to: I wanted to change the shape of the buy button on the individual page of the pro
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2018 at 14:37

    Please check this our demo – http://prntscr.com/loz4jb – https://youtu.be/XO-PDvhPypc
    https://prnt.sc/loyx6x – this requests additional customizations in files. Additional customization is not included in our basic support, unfortunately. If you need help with additional customization you can contact WPKraken team.
    You can maybe find a plugin that can provide this functionality. Please note that we don’t give guaranty for full theme compatibility with all 3-rd party plugins.

    Regards

    #205180 Copied In reply to: Show add to cart button on variable products
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2018 at 14:05

    You’re welcome!

    Regards

    #205175 Copied In reply to: header text
  • 1 2 3 … 1,710 1,711 1,712 … 2,273 2,274 2,275
    Viewing 51,330 results - 51,301 through 51,330 (of 68,227 total)
Viewing 30 posts - 51,301 through 51,330 (of 68,227 total)
1 2 3 … 1,710 1,711 1,712 … 2,273 2,274 2,275

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