Do you use additional plugins? Try to disable 3rd party plugins to check if one of them causes the problem.
Do you use a child theme?
Regards
Rose Tyler
Support staff
December 3, 2018 at 13:53
Hello,
I do not see the problem on the single product page – http://prntscr.com/lq2zui
Product image size you can change in Appearance > Customize > WooCommerce > Product Images. Regenerate Thumbnails to apply changes using Regenerate thumbnails plugin.
Regards
Rose Tyler
Support staff
December 3, 2018 at 13:24
Hello,
We’ve checked on iPhone 6 in Safari and scrolling works fine. Please make sure that you trying to scroll over the sidebar area (left part of the screen).
You can change “Stock status” for a variation of your variable product. If this is not what you are looking for, you can contact WooCommerce support.
Regards
Rose Tyler
Support staff
December 3, 2018 at 11:09
Hello,
The problem is caused by this code http://prntscr.com/lq0kh2 Because of cache and can’t say where it is from. Please check custom css area or disable the cache so I can take a closer look.
Regards
Rose Tyler
Support staff
December 3, 2018 at 11:05
You’re welcome!
Regards
Rose Tyler
Support staff
December 3, 2018 at 10:57
Hello,
I’ve checked your site on my mobile in 2 different browsers and do not see the problem. Please try to clear browser cache and check one more time.
What device do you use?
Please make sure that your browser is not very old.
Also, try to check the sidebar on another device.
.fixed-bg {
background-attachment: fixed !important;
background-position: center center !important;
-webkit-backface-visibility: hidden;
backface-visibility: hidden;
}
Regards
Rose Tyler
Support staff
December 3, 2018 at 10:07
Hello,
I would recommend you to create a staging site (the full copy of live site). There you will be able to do all required updates (WooPress to 4.5.2 and WooCommerce to 3.5.2). Make sure that everything is ok and only after that update everything on the production site.
Let us know if you need any further assistance.
Regards
Rose Tyler
Support staff
December 3, 2018 at 09:50
Hello,
We’re getting this on your site: Error establishing a database connection.
You need to check database settings in wp-config.php file or contact your hosting provider support.
Regards
Rose Tyler
Support staff
December 3, 2018 at 09:48
Hello,
Please provide a screenshot for a better understanding of what exactly needs to be removed.
Regards
Rose Tyler
Support staff
December 3, 2018 at 09:45
Hello,
Sorry for the delay due to the weekends.
I am glad that you sorted out.
Feel free to ask if you have any other questions.
Regards
Rose Tyler
Support staff
December 3, 2018 at 09:44
Hello,
I’ve checked your account information and saw that your code is not associated with buyer http://prntscr.com/lpzcdo Please contact Envato support (with your purchase code) to get the buyer.
Regards
Rose Tyler
Support staff
December 3, 2018 at 09:35
Please open settings of Map element (not settings of the marker).
Regards
Rose Tyler
Support staff
December 3, 2018 at 09:34
Hello,
You are using additional plugins to add new elements on the single product page.
Here is a list of default elements of the page http://prntscr.com/lpz6uz try to change order value in the above code http://prntscr.com/lpz87q or contact support of the additional plugin.
We are theme support and we are able to help you only with questions related strictly to our theme.
Regards
Rose Tyler
Support staff
December 3, 2018 at 09:08
Hello,
We added new settings in Theme Options and it caused the warning. Options-style.css was updated in the result of your changes and this solved the problem.
We added new settings in Theme Options and it caused the warning.
Please go to Theme Options > change any style and click on Save Changes. For example, add space in custom css area https://gyazo.com/fc0dcc917664150288ffddf3dfe462dd
Sorry for the delay due to the weekends.
Please provide FTP access (FTP hostname, FTP username, FTP password).
Thanks in advance.
Regards
Rose Tyler
Support staff
December 3, 2018 at 08:30
Hello,
Have you cleared cache?
In which file you added custom css code? I do not see custom.css file.
To create custom.css you need to rename default.custom.css which is located in theme directory. Also, css code can be added in style.css file of your child theme, but as I can see, you are using parent theme on site.
If you made changes in style.css of the parent theme, I would recommend you to use a backup and put the custom code into one of the mentioned files.
Regards
Rose Tyler
Support staff
December 3, 2018 at 08:24
Hello,
1) Which block on the site has the problem with parallax? Could you, please provide a screenshot of the problem?
You can use such screenshot maker as Lightshot https://prnt.sc/
Also, please provide temporary wp-admin access.
2) You need to create custom.css file (rename the file “default.custom.css” which is located in theme directory) or disable “Enable Custom CSS file” in Theme Options > Custom css.
3) Please re-upload these images https://prnt.sc/lpydxs
Regards
Rose Tyler
Support staff
November 30, 2018 at 16:45
Hello,
Please provide Dashboard and FTP access to your site to check the problem. Before this make sure that you have enough space at your server to download and extract theme archive.
Regards
Rose Tyler
Support staff
November 30, 2018 at 16:09
Hello,
Please add desired content in Main Sidebar widget area and select Sidebar position in Theme Options > Blog Layout.
