.fixed-bg {
background-attachment: fixed !important;
background-position: center center !important;
-webkit-backface-visibility: hidden;
backface-visibility: hidden;
}
Regards
Rose Tyler
Support staff
December 3, 2018 at 10:07
Hello,
I would recommend you to create a staging site (the full copy of live site). There you will be able to do all required updates (WooPress to 4.5.2 and WooCommerce to 3.5.2). Make sure that everything is ok and only after that update everything on the production site.
Let us know if you need any further assistance.
Regards
Rose Tyler
Support staff
December 3, 2018 at 09:50
Hello,
We’re getting this on your site: Error establishing a database connection.
You need to check database settings in wp-config.php file or contact your hosting provider support.
Regards
Rose Tyler
Support staff
December 3, 2018 at 09:48
Hello,
Please provide a screenshot for a better understanding of what exactly needs to be removed.
Regards
Rose Tyler
Support staff
December 3, 2018 at 09:45
Hello,
Sorry for the delay due to the weekends.
I am glad that you sorted out.
Feel free to ask if you have any other questions.
Regards
Rose Tyler
Support staff
December 3, 2018 at 09:44
Hello,
I’ve checked your account information and saw that your code is not associated with buyer http://prntscr.com/lpzcdo Please contact Envato support (with your purchase code) to get the buyer.
Regards
Rose Tyler
Support staff
December 3, 2018 at 09:35
Please open settings of Map element (not settings of the marker).
Regards
Rose Tyler
Support staff
December 3, 2018 at 09:34
Hello,
You are using additional plugins to add new elements on the single product page.
Here is a list of default elements of the page http://prntscr.com/lpz6uz try to change order value in the above code http://prntscr.com/lpz87q or contact support of the additional plugin.
We are theme support and we are able to help you only with questions related strictly to our theme.
Regards
Rose Tyler
Support staff
December 3, 2018 at 09:08
Hello,
We added new settings in Theme Options and it caused the warning. Options-style.css was updated in the result of your changes and this solved the problem.
We added new settings in Theme Options and it caused the warning.
Please go to Theme Options > change any style and click on Save Changes. For example, add space in custom css area https://gyazo.com/fc0dcc917664150288ffddf3dfe462dd
Sorry for the delay due to the weekends.
Please provide FTP access (FTP hostname, FTP username, FTP password).
Thanks in advance.
Regards
Rose Tyler
Support staff
December 3, 2018 at 08:30
Hello,
Have you cleared cache?
In which file you added custom css code? I do not see custom.css file.
To create custom.css you need to rename default.custom.css which is located in theme directory. Also, css code can be added in style.css file of your child theme, but as I can see, you are using parent theme on site.
If you made changes in style.css of the parent theme, I would recommend you to use a backup and put the custom code into one of the mentioned files.
Regards
Rose Tyler
Support staff
December 3, 2018 at 08:24
Hello,
1) Which block on the site has the problem with parallax? Could you, please provide a screenshot of the problem?
You can use such screenshot maker as Lightshot https://prnt.sc/
Also, please provide temporary wp-admin access.
2) You need to create custom.css file (rename the file “default.custom.css” which is located in theme directory) or disable “Enable Custom CSS file” in Theme Options > Custom css.
3) Please re-upload these images https://prnt.sc/lpydxs
Regards
Rose Tyler
Support staff
November 30, 2018 at 16:45
Hello,
Please provide Dashboard and FTP access to your site to check the problem. Before this make sure that you have enough space at your server to download and extract theme archive.
Regards
Rose Tyler
Support staff
November 30, 2018 at 16:09
Hello,
Please add desired content in Main Sidebar widget area and select Sidebar position in Theme Options > Blog Layout.
Regards
Rose Tyler
Support staff
November 30, 2018 at 15:38
Please try to update the theme to the latest version (3.9.1) that is fully compatible with the latest WooCommerce version.
If this doesn’t help, please create a temporary account, that you will be able to delete after solving the problem, and provide us with username and password. Also, provide temporary FTP access with destination folder – legenda theme.
Regards
Rose Tyler
Support staff
November 30, 2018 at 15:16
Hello,
1) please clear cache and check one more time – http://prntscr.com/lozqbn
2) Try to add this code in functions.php file of your child theme:
Please check this our demo – http://prntscr.com/loz4jb – https://youtu.be/XO-PDvhPypc https://prnt.sc/loyx6x – this requests additional customizations in files. Additional customization is not included in our basic support, unfortunately. If you need help with additional customization you can contact WPKraken team.
You can maybe find a plugin that can provide this functionality. Please note that we don’t give guaranty for full theme compatibility with all 3-rd party plugins.
Regards
Rose Tyler
Support staff
November 30, 2018 at 14:05
You’re welcome!
Regards
Rose Tyler
Support staff
November 30, 2018 at 13:51
Please ask your hosting provider support to create FTP account to your site files and give us the credentials.
Regards
Rose Tyler
Support staff
November 30, 2018 at 13:45
You’re welcome!
Theme Options > Breadcrumbs > Breadcrumbs Style > Disable – for all pages.
For a separate page – [8theme] Layout options > Breadcrumbs Style > Disable.
Regards
Rose Tyler
Support staff
November 30, 2018 at 13:43
Unfortunately, we can’t connect to your server via FTP. Are there any restrictions from the server side?
Regards
Rose Tyler
Support staff
November 30, 2018 at 13:35
Hello,
Dashboard > Updates > lick on Check Again button and update XStore theme to 5.1.3 version.
Regards
Rose Tyler
Support staff
November 30, 2018 at 13:33
Hello,
Theme Options > Styling > Customize buttons > Dark buttons options.
Please provide a screenshot for better understanding the desired result.
