Forum Replies Created

Viewing 30 posts - 51,331 through 51,360 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2018 at 15:38

    Please try to update the theme to the latest version (3.9.1) that is fully compatible with the latest WooCommerce version.
    If this doesn’t help, please create a temporary account, that you will be able to delete after solving the problem, and provide us with username and password. Also, provide temporary FTP access with destination folder – legenda theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2018 at 15:16

    Hello,

    1) please clear cache and check one more time – http://prntscr.com/lozqbn
    2) Try to add this code in functions.php file of your child theme:

    remove_action('woocommerce_single_product_summary', 'woocommerce_template_single_add_to_cart', 30);
    add_action('woocommerce_single_product_summary', 'woocommerce_template_single_add_to_cart', 7);

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2018 at 14:37

    Please check this our demo – http://prntscr.com/loz4jbhttps://youtu.be/XO-PDvhPypc
    https://prnt.sc/loyx6x – this requests additional customizations in files. Additional customization is not included in our basic support, unfortunately. If you need help with additional customization you can contact WPKraken team.
    You can maybe find a plugin that can provide this functionality. Please note that we don’t give guaranty for full theme compatibility with all 3-rd party plugins.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2018 at 14:05

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2018 at 13:51

    Please ask your hosting provider support to create FTP account to your site files and give us the credentials.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2018 at 13:45

    You’re welcome!
    Theme Options > Breadcrumbs > Breadcrumbs Style > Disable – for all pages.
    For a separate page – [8theme] Layout options > Breadcrumbs Style > Disable.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2018 at 13:43

    Unfortunately, we can’t connect to your server via FTP. Are there any restrictions from the server side?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2018 at 13:35

    Hello,

    Dashboard > Updates > lick on Check Again button and update XStore theme to 5.1.3 version.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2018 at 13:33

    Hello,

    Theme Options > Styling > Customize buttons > Dark buttons options.
    Please provide a screenshot for better understanding the desired result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2018 at 12:01

    Hello,

    https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
    If you face problems with translation, you need to be sure that your translation files are synchronized. Button Sync (Loco Translate plugin http://prntscr.com/glemdq) allows you to synchronize your translation file with pot file.
    If you need further assistance, provide temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2018 at 11:08

    Go to WPBakery Page Builder > Role manager > Post types > Custom > http://prntscr.com/low36v
    Theme Options > Single Product page > Tabs settings > select Tabs type.
    Let me know the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2018 at 11:01

    Hello,

    1) Appearance > Widgets > Place in header top bar
    2) You can add content in Top bar via Widgets.
    Header can be edited via child theme. Copy header.php file (wp-content/themes/legenda/) into child theme folder.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2018 at 10:36

    Hello,

    1) You need to to install missing WooCommerce pages, go to WooCommerce > Status > Tools and use the page installer tool http://prntscr.com/lovkfo
    2) https://prnt.sc/lovmsv

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2018 at 09:56

    Hello,

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2018 at 09:56

    Hello,

    Please change this code:

    .price {
        font-size: 16px;
        font-weight: 600;
        color: #FF6D14;
    }

    to

    .price {
        font-size: 16px !important;
        font-weight: 600 !important;
        color: #FF6D14 !important;
    }

    and this one:

    .product-information .price {
        float:  left;
        margin-left: 0px;
        font-size: 16px;  
        font-weight: 600;
        color: #FF6D14 !important;
    }

    to:

    .product-information .price {
        font-size: 16px !important;
        font-weight: 600 !important;
        color: #FF6D14 !important;
    }

    Also, add this code in Custom CSS for mobile area:

    .product-information .price {
        text-align: left !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2018 at 09:50

    Hello,

    et_email_btn function (royal/framework/woo.php) you can change via functions.php of child theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2018 at 09:45

    Hello,

    Please try to use this code:

    .slick-initialized .slick-slide p {
        min-height: 130px;
    }
    .slick-initialized .slick-slide p {
        display: flex;
        align-items: center;
        justify-content: center;
        flex-flow: column;
    }

    This default margin http://prntscr.com/louwys can be changed here – http://prntscr.com/louxld

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2018 at 09:31

    Hello,

    http://prntscr.com/loups8 You need to change rotation for the button – http://prntscr.com/louq59 > http://prntscr.com/louqgi

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2018 at 09:25

    Hello,

    Please change the previous code to:

    @media only screen and (max-width: 992px) {
        .top-bar .top-links .links {
            display: block !important;
        }
        .top-bar .languages-area{
            display:  none;
        }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2018 at 09:12

    My pleasure 🙂

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2018 at 09:12

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2018 at 09:11

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2018 at 09:11

    Hello,

    Do you use additional plugins? Try to disable 3rd party plugins to check if one of them causes the problem.
    Do you have errors in the console on site?
    As I can see, you are using old theme version and one of latest versions of WooCommerce. I would recommend you to create a staging site (the full copy of live site). There you will be able to update Royal thame https://www.8theme.com/demo/docs/royal/#installation_upgrade and all required plugins https://www.8theme.com/faq/ (How to update plugins included in theme?). Make sure that everything is ok and only after that update everything on the production site. If you use child theme then child theme files should be updated according to new files.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2018 at 09:02

    Hello,

    You need to update Core plugin to 1.1.7 version – http://prntscr.com/louda6 https://xstore.8theme.com/update-history/
    I do not see these problems – https://prnt.sc/loucnc Please clear cache (plugin, browser, server).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2018 at 08:57

    Hello,

    Please clear cache and check now http://prntscr.com/loubgw http://prntscr.com/loubpy

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2018 at 08:29

    Hello,

    Have you updated Core plugin? https://www.8theme.com/documentation/xstore/plugins/plugins-update/
    I do not see the problem with images http://prntscr.com/lotzt7 on your site. Please clear cache and check one more time.
    Please provide a screenshot of the js error. On which page you can see the error?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2018 at 08:18

    Please go to Theme Options > Portfolio > Portfolio page > select page.
    Also, if you use the latest version of the theme, you need to update XStore Core plugin also – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2018 at 08:07

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2018 at 08:07

    Hello,

    We’ve added new settings in Theme Options and it caused the warning. Please go to Theme Options > change any style and click on Save Changes, or provide temporary wp-admin access so I can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2018 at 08:03

    Hello,

    Thanks for the reply. Please, contact your hosting provider to get FTP access (FTP hostname, FTP username, FTP password).

    Regards

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    Viewing 51,360 results - 51,331 through 51,360 (of 68,231 total)
Viewing 30 posts - 51,331 through 51,360 (of 68,231 total)
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