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  Babysale

  Participant

  November 25, 2018 6:01 pm

  I tried to deactivate the license in WordPress but it doesn’t work. Can you deactivate the license so I can install it on a different domain?

  Thanks in advance.

  Site URL: hidden

  Theme version: 5.1.1

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  Rose Tyler

  Support staff

  November 26, 2018 8:37 am

  Hello,

  Have you tried to deactivate theme via XStore dashboard https://prnt.sc/ln09wo ?
  Please provide us with temporary wp-admin access to the site where XStore theme needs to be deactivated.

  Regards

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  Babysale

  Participant

  November 29, 2018 10:53 am

  Hi,

  I did indeed try to deactivate the theme through the dashboard.
  I will give you the login details in the private content area.

  Regards

  

  Content is visible for topic creator and
  support staff only.

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  Rose Tyler

  Support staff

  November 29, 2018 10:58 am

  Hello,

  We’ve fixed the problem with the Deactivation in latest theme version (5.1.2). Please update the theme and Core plugin (1.1.7) then you will be able to deactivate XStore theme.

  Regards

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