Have you tried to deactivate theme via XStore dashboard https://prnt.sc/ln09wo ?
Please provide us with temporary wp-admin access to the site where XStore theme needs to be deactivated.
We’ve fixed the problem with the Deactivation in latest theme version (5.1.2). Please update the theme and Core plugin (1.1.7) then you will be able to deactivate XStore theme.
Regards
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