Forum Replies Created

Viewing 30 posts - 51,091 through 51,120 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 17:07

    You’re welcome!
    Woocommerce shortcodes on pages were added in <pre> .... </pre> structure and it caused the problem.
    I would recommend you to use WPBakery page builder to edit pages https://prnt.sc/ltwb5l because it’s more advanced than Gutenberg at this moment.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 17:04

    Dear @ScottyWatty,

    How do I make the view (eye icon) a button too.

    http://prntscr.com/lu2yf7 it is a button. Isn’t it?

    Also, when you click one of the time clocks on the Our Time CLocks page, it gets a weird error. What am I doing wrong?

    – please create a new topic https://www.8theme.com/forums/xstore-wordpress-support-forum/ provide page URL and screenshot of the problem.

    Did you see the mobile issues I mentioned?

    – Sorry, but I am a bit confused. Please create a new topic, describe the problem in more details and provide page URL.

    one more – Suggestions for the tables here to make them look better?

    – Please create a new topic for this question to prevent misunderstanding.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 16:51

    Hello,

    Please follow previous suggestions (disable unrequired plugins and install cache plugin).
    Provide us with temporary wp-admin and FTP access we will check what else can be done to speed up your site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 16:27

    Hello,

    Sorry for the delay in answering.

    In this case, select http://prntscr.com/lu291j > http://prntscr.com/lu2958
    If you prefer to have “Buttons on hover bottom” in settings of the Products element, you need to use this custom css code:

    .footer-product {
        opacity: 1;
        transform: translateY(0);
    }

    to make buttons visible from the start.
    Please add this code in Custom css for page http://prntscr.com/lu2bh8

    This code http://prntscr.com/lu2ckt you can add in Theme Options > Custom css > Global custom css or in Custom css for page http://prntscr.com/lu2bh8

    Please create separate topics for different questions to prevent misunderstanding.
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 16:25

    Hello,

    Please check Single post page now https://prnt.sc/lu2c37 > https://prnt.sc/lu2eq5

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 16:12

    Hello,

    Please provide your site URL and temporary wp-admin access so I can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 16:11

    Hello,

    Please provide us with screenshots for better understanding the problem.
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 15:58

    Hello,

    We’ve fixed the problem. Please check now.
    Also, the fix will be added in the next theme update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 14:11

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 13:56

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 13:55

    Hello,

    Please see screenshots https://prnt.sc/jbvdco https://prnt.sc/jbvdhv

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 13:49

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 13:48

    Hello,

    Please go to Theme Options > Portfolio and select page. Also, try to enable Masonry there.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 13:05

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 12:08

    Please try this way to install the latest version:
    Go to Plugins section in your Dashboard > deactivate and delete WPBakery Page Builder plugin. Then go to Appearance > Install plugins > WPBakery Page Builder.
    If you need our assistance with the updating, provide temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 12:04

    Thanks for the reply.
    Please describe one more time in details what problems do you have so I can take a closer look and help.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 11:21

    Hello,

    To update premium plugins, connect to your server using FTP. Copy extracted plugin folder into wp-content/plugins/ with replacement.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 11:02

    Hello,

    Ok. Let us know.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 11:00

    Hello,

    It is the result of WordPress updating. You need to update WPBakery Page Builder plugin https://www.8theme.com/downloads/ to be able to switch between Gutenberg and WPBakery editor http://prntscr.com/ltxer7

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 10:50

    Hello,

    Please describe the problem in more details and provide screenshots.
    You can use such screenshot maker as Lightshot https://prnt.sc/
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 10:46

    Hello,

    Thanks for contacting us.
    Please change this code http://prntscr.com/ltx5rx
    to

    @media (max-width: 480px) {
        .header .shopping-cart-widget .cart-summ .amount {
            font-size:  9px !important;
        }
        .header .shopping-cart-widget .cart-summ > .cart-bag {
            margin-right: -10px !important;
        }
    }

    Regards

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 10:19

    Hello,

    Unfortunately, I can’t log in https://prnt.sc/ltwrrg Please check access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 09:59

    Hello,

    Sorry for the delay in answering.
    Our developers said me, that the new update of XStore and Core plugin will be released within 2-3 days.
    Is there anything else we can help you with?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 09:48

    Hello,

    Fixed. Please check now.
    You need to contact your hosting provider and ask to increase WordPress memory limit – https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
    Also, I would recommend you to use WPBakery page builder as the page editor because it’s more advanced than Gutenberg at this moment – http://prntscr.com/ltwb5l

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 09:26

    Hello,

    Please try to add this code in custom css area:

    .et-secondary-visibility-opened.et-secondary-on-home.post-type-archive-product .secondary-menu-wrapper .menu {
        display: block;
        z-index: 1001;
        animation-name: fadeIn;
        animation-duration: 0.2s;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 08:12

    Hello,

    For Home page you need to configure individual settings via “Page Layout” – http://prntscr.com/ltv6ze

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 08:07

    Hello,

    Try to resave settings in wp-admin panel > Settings > Permalinks.
    Let us know the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 08:05

    Hello,

    Thanks for contacting us.
    I would recommend you to create a staging site (the full copy of live site). Then we’ll help you to update the theme on the staging site and if everything is ok you’ll be able to move updated files and styles to the production site.
    Please watch this video – https://youtu.be/I7wPeHEPb6E Information about plugin updating you can find here – https://www.8theme.com/documentation/xstore/plugins/plugins-update/
    If you still need our assistance, please provide us with temporary wp-admin and FTP access to the staging site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2018 at 17:06

    Hello @thisisbolo,

    Please ask hosting provider support about mentioned functions.
    Let us know the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2018 at 16:57

    Hello @bluehiveinteractive,

    Please check one more time https://prnt.sc/ltlyah https://prnt.sc/ltlyzq

    Regards

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    Viewing 51,120 results - 51,091 through 51,120 (of 68,227 total)
Viewing 30 posts - 51,091 through 51,120 (of 68,227 total)
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