Forum Replies Created

Viewing 30 posts - 51,091 through 51,120 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 13, 2018 at 09:25

    I did not test such plugin so can’t give you a solid response. Before using any plugin read description and documentation to be sure that it is suitable for you. Some of our clients use Duplicator plugin to make a copy of the live site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 13, 2018 at 09:16

    Hello,

    Sorry for the inconvenience.
    Please provide a screenshot of the problem.
    You can use such screenshot maker as Lightshot https://prnt.sc/
    Do you face the problem with frontend or backend editor?
    Make sure that all required plugins are updated – https://www.8theme.com/documentation/xstore/plugins/plugins-update/
    Have you changed the access? I can’t log in anymore. Please, provide the correct one to help you with the problem you mentioned.
    Waiting for your reply.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 13, 2018 at 09:07

    Hello,

    Thanks for the reply.
    Free to ask if you have any other questions, our team will gladly assist you.
    Here you can find some video tutorials – https://www.youtube.com/playlist?list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 17:08

    Hello @bluehiveinteractive,

    Please check now. Let us know if all fine.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 17:07

    You’re welcome!
    Woocommerce shortcodes on pages were added in <pre> .... </pre> structure and it caused the problem.
    I would recommend you to use WPBakery page builder to edit pages https://prnt.sc/ltwb5l because it’s more advanced than Gutenberg at this moment.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 17:04

    Dear @ScottyWatty,

    How do I make the view (eye icon) a button too.

    http://prntscr.com/lu2yf7 it is a button. Isn’t it?

    Also, when you click one of the time clocks on the Our Time CLocks page, it gets a weird error. What am I doing wrong?

    – please create a new topic https://www.8theme.com/forums/xstore-wordpress-support-forum/ provide page URL and screenshot of the problem.

    Did you see the mobile issues I mentioned?

    – Sorry, but I am a bit confused. Please create a new topic, describe the problem in more details and provide page URL.

    one more – Suggestions for the tables here to make them look better?

    – Please create a new topic for this question to prevent misunderstanding.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 16:51

    Hello,

    Please follow previous suggestions (disable unrequired plugins and install cache plugin).
    Provide us with temporary wp-admin and FTP access we will check what else can be done to speed up your site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 16:27

    Hello,

    Sorry for the delay in answering.

    In this case, select http://prntscr.com/lu291j > http://prntscr.com/lu2958
    If you prefer to have “Buttons on hover bottom” in settings of the Products element, you need to use this custom css code:

    .footer-product {
        opacity: 1;
        transform: translateY(0);
    }

    to make buttons visible from the start.
    Please add this code in Custom css for page http://prntscr.com/lu2bh8

    This code http://prntscr.com/lu2ckt you can add in Theme Options > Custom css > Global custom css or in Custom css for page http://prntscr.com/lu2bh8

    Please create separate topics for different questions to prevent misunderstanding.
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 16:25

    Hello,

    Please check Single post page now https://prnt.sc/lu2c37 > https://prnt.sc/lu2eq5

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 16:12

    Hello,

    Please provide your site URL and temporary wp-admin access so I can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 16:11

    Hello,

    Please provide us with screenshots for better understanding the problem.
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 15:58

    Hello,

    We’ve fixed the problem. Please check now.
    Also, the fix will be added in the next theme update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 14:11

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 13:56

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 13:55

    Hello,

    Please see screenshots https://prnt.sc/jbvdco https://prnt.sc/jbvdhv

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 13:49

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 13:48

    Hello,

    Please go to Theme Options > Portfolio and select page. Also, try to enable Masonry there.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 13:05

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 12:08

    Please try this way to install the latest version:
    Go to Plugins section in your Dashboard > deactivate and delete WPBakery Page Builder plugin. Then go to Appearance > Install plugins > WPBakery Page Builder.
    If you need our assistance with the updating, provide temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 12:04

    Thanks for the reply.
    Please describe one more time in details what problems do you have so I can take a closer look and help.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 11:21

    Hello,

    To update premium plugins, connect to your server using FTP. Copy extracted plugin folder into wp-content/plugins/ with replacement.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 11:02

    Hello,

    Ok. Let us know.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 11:00

    Hello,

    It is the result of WordPress updating. You need to update WPBakery Page Builder plugin https://www.8theme.com/downloads/ to be able to switch between Gutenberg and WPBakery editor http://prntscr.com/ltxer7

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 10:50

    Hello,

    Please describe the problem in more details and provide screenshots.
    You can use such screenshot maker as Lightshot https://prnt.sc/
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 10:46

    Hello,

    Thanks for contacting us.
    Please change this code http://prntscr.com/ltx5rx
    to

    @media (max-width: 480px) {
        .header .shopping-cart-widget .cart-summ .amount {
            font-size:  9px !important;
        }
        .header .shopping-cart-widget .cart-summ > .cart-bag {
            margin-right: -10px !important;
        }
    }

    Regards

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 10:19

    Hello,

    Unfortunately, I can’t log in https://prnt.sc/ltwrrg Please check access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 09:59

    Hello,

    Sorry for the delay in answering.
    Our developers said me, that the new update of XStore and Core plugin will be released within 2-3 days.
    Is there anything else we can help you with?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 09:48

    Hello,

    Fixed. Please check now.
    You need to contact your hosting provider and ask to increase WordPress memory limit – https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
    Also, I would recommend you to use WPBakery page builder as the page editor because it’s more advanced than Gutenberg at this moment – http://prntscr.com/ltwb5l

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 09:26

    Hello,

    Please try to add this code in custom css area:

    .et-secondary-visibility-opened.et-secondary-on-home.post-type-archive-product .secondary-menu-wrapper .menu {
        display: block;
        z-index: 1001;
        animation-name: fadeIn;
        animation-duration: 0.2s;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2018 at 08:12

    Hello,

    For Home page you need to configure individual settings via “Page Layout” – http://prntscr.com/ltv6ze

    Regards

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    Viewing 51,120 results - 51,091 through 51,120 (of 68,231 total)
Viewing 30 posts - 51,091 through 51,120 (of 68,231 total)
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