Forum Replies Created

Viewing 30 posts - 51,091 through 51,120 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2018 at 15:34

    Hello,

    Fixed. Please check now.
    We will add the fix in next theme update also.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2018 at 15:00

    Hello,

    I am glad that you sorted out.
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2018 at 13:19

    Hello,

    Please try to disable all 3rd party plugins to check if one of them causes the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2018 at 13:14

    Hello @online365,

    You’re welcome!
    Please submit a new topic if you have any other questions https://www.8theme.com/forums/xstore-wordpress-support-forum/ – http://prntscr.com/ltiecc

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2018 at 13:12

    Hello,

    Available settings you can find in Customize > WooCommerce > Product Catalog http://prntscr.com/lticat
    Our theme inherits functionality of WooCommerce plugin and there is no possibility to show products from a specific category on Shop page.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2018 at 12:06

    Hello,

    1) Please add this code in Theme Options > Custom css:

    .portfolio-descr .project-title a {
        font-size: 3rem;
    }

    2)

    .portfolio-image .zoom {
        display: none;
    }

    3) You can copy content-portfolio.php file from xstore theme folder into xstore-child and edit content appropriately to your needs https://prnt.sc/lthf4b

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2018 at 11:47

    Dear @online365,

    Please see screenshots:
    for header – http://prntscr.com/lth3br + http://prntscr.com/lth3jp > http://prntscr.com/lth3vd
    for fixed header – http://prntscr.com/lth4sa > http://prntscr.com/lth514
    Do not forget to clear cache before checking the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2018 at 11:33

    Hello,

    You need to change Body Font color in Theme Options – http://prntscr.com/ltgyj4

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2018 at 11:31

    Hello @online365,

    I am glad that you sorted out.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2018 at 11:03

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2018 at 10:37

    Hello,

    Sorry for the delay in answering.
    Is the problem solved?

    Regards

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2018 at 10:34

    Hello,

    Have you tried to disable plugins?
    Please provide us with Dashboard (wp-admin) access (username and password).
    Also, ask your hosting provider support to create FTP account to your site files and give us the credentials (FTP hostname, FTP username, FTP password).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2018 at 10:30

    Hello,

    Please go to WooCommerce > Settings > Accounts & Privacy > Account creation > unselect “When creating an account, automatically generate an account password”
    https://docs.woocommerce.com/document/configuring-woocommerce-settings/#section-15

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2018 at 10:26

    Hello,

    You can use this support forum to ask questions.
    Our team will gladly assist you according to our support policy – https://themeforest.net/page/item_support_policy

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2018 at 10:22

    Hello,

    Try to enable WP debug mode https://codex.wordpress.org/WP_DEBUG to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
    Let us know the result.
    Also, provide temporary wp-admin and FTP access (FTP hostname, FTP username, FTP password).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2018 at 10:14

    Hello,

    Try to disable Ajax “Add To Cart” in Theme Options > Single product page.
    Unfortunately, we don’t guarantee full compatibility of 3rd-party plugins with the theme and some of them may be incompatible. Our template is fully compatible only with the plugins that are included in our theme. It’s impossible for theme author to make the theme compatible with all existing extensions.
    You need to customize the extension to make it work properly with the theme. Unfortunately, basic support scope doesn’t include features for additional customization.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2018 at 10:11

    Hello,

    We do not have an additional library for this.
    Here are screenshots how is created menu behavior in our theme https://prnt.sc/ltfmr8 (etheme.js) https://prnt.sc/ltfnav

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2018 at 10:05

    Hello,

    Please try to add this code in style.css file of child theme:

    .slide-item .product .product-name, .products-grid .product .product-name {
        min-height: 50px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2018 at 10:02

    Hello,

    Thanks for contacting us.
    Please read this article https://docs.woocommerce.com/document/related-products-up-sells-and-cross-sells/ Related Products is a section on some templates that pulls products from your store that share the same tags or categories as the current product. These products cannot be specified in the admin, but can be influenced by grouping similar products in the same category or by using the same tags.
    You can set upsell products and display them instead of related – http://prntscr.com/ltfmlg

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2018 at 09:52

    Hello,

    You can dismiss this notification.
    All the premium plugins included in our theme are external and we have the right to build them into our theme as we purchase the Extended License for each of these plugins. The plugins run perfectly and are fully functional. There is no doubt that you can get the current plugin version directly from us. For that go to Downloads page and you’ll get access to all necessary archives. These plugins registration is not obligatory! The plugins are functioning perfect without any activation. The plugin activation option was added in the plugin for the customers to get automatic updates and support directly from plugin developers. Only in case you need this features you will need to purchase and register the plugin. This is not only our practice but all the theme authors from ThemeForest.

    Our theme inherits the functionality of WooCommerce. So it is compatible with official WC plugins that works fine with Storefront theme.
    Sorry, we don’t give guarantee for full theme compatibility with all 3rd party plugins.
    You can contact the plugin author to get help.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2018 at 09:45

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2018 at 09:45

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2018 at 09:37

    Hello,

    https://prnt.sc/ltf5z4 – please increase max execution time https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
    Also, contact your hosting provider and make sure that get_query_var() and set_query_var() functions are enabled on your server.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2018 at 09:23

    Hello,

    Thanks for the reply.
    The problem will be fixed in the next theme update.
    As a temporary solution, please add this code in Theme Options > Custom css > Global custom css:
    .mobile-menu-inner {display: table;} Do not forget to clear cache before cheeking the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2018 at 09:20

    My pleasure 🙂

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2018 at 09:20

    Hello,

    The page has a carousel and it causes the issue. I think, there are 2 ways:
    1) Create a post instead of the page and set Excerpt manually http://prntscr.com/ltf1d3 > http://prntscr.com/ltf1kj
    or
    2) Set here http://prntscr.com/ltf2nh 0

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2018 at 09:06

    Hello,

    You’re welcome!
    Please see this screenshot – http://prntscr.com/ltewzm

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2018 at 09:05

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2018 at 09:00

    Hello,

    Sorry for the delay in answering.
    1) I do not see the problem with menu http://prntscr.com/lteptr Is it solved?
    2) Please try to use our Products element > http://prntscr.com/ltes6b + http://prntscr.com/ltes8u > http://prntscr.com/ltesjs
    About the product name, Theme Options > http://prntscr.com/ltet7l
    3, 4) Please provide URL of the page where we will be able to see the mentioned problems.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2018 at 08:47

    Hello,

    1) By default, there are only these settings – http://prntscr.com/lteipi
    To show the brand above the product title, you need to copy etheme_template_hooks function (xstore/framework/woo.php) into functions.php of child theme and change 11 http://prntscr.com/lteoi3 to 4 http://prntscr.com/lteoqt
    2) Which option do you mean?

    Regards

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    Viewing 51,120 results - 51,091 through 51,120 (of 68,187 total)
Viewing 30 posts - 51,091 through 51,120 (of 68,187 total)
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