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Empty blocks on mobile site - by jcferns

This topic has 8 replies, 2 voices, and was last updated 5 years, 4 months ago ago by Rose Tyler

jcferns

Participant

December 3, 2018 at 18:18

I am having issues with mobile view, its showing empty blocks between some products

Please, contact administrator
for this information.

#205319 Copied Theme version: Version 3.4.2

7 Answers

Rose Tyler

Support staff

December 4, 2018 at 08:53

Hello,

I do not see the problem. Could you, please, provide screenshots?
Thanks in advance.

Regards

#205327 Copied

jcferns

Participant

December 4, 2018 at 09:29

Kindly note that it doesnt happen for home page but when you go to view other categories eg. accessories ( http://giftedkw.com/product-category/accessories/) on mobile you will find gap, even i tried to view it from desktop by making browser to responsive size and result was the same
for screenshots
http://giftedkw.com/wp-content/uploads/2018/12/sc.jpg
http://giftedkw.com/wp-content/uploads/2018/12/3cb4304d-5519-4ad0-a79a-d5bb7447780f.jpg

#205332 Copied

Rose Tyler

Support staff

December 4, 2018 at 09:39

Thanks for screenshots.
For me, It looks fine on different pages – https://prnt.sc/lqg9fm
Please clear browser cache and check one more time.

Regards

#205335 Copied

jcferns

Participant

December 6, 2018 at 08:46

You need to go to pagination (different pages) you will see the gap suddenly

#205494 Copied

Rose Tyler

Support staff

December 6, 2018 at 11:08

Please try to disable all 3rd party plugins to check if one of them causes the problem.
If this doesn’t help, provide us with temporary wp-admin and FTP access.

Regards

#205516 Copied

jcferns

Participant

December 11, 2018 at 09:32

Kindly find ftp details

Please contact administrator
for this information.

#205763 Copied

Rose Tyler

Support staff

December 11, 2018 at 10:34

Hello,

Have you tried to disable plugins?
Please provide us with Dashboard (wp-admin) access (username and password).
Also, ask your hosting provider support to create FTP account to your site files and give us the credentials (FTP hostname, FTP username, FTP password).

Regards

#205777 Copied
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