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Viewing 30 posts - 50,221 through 50,250 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2019 at 14:28

    Please provide temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2019 at 14:05

    Hello,

    “Out of stock” label can be disabled in Theme Options > Shop elements > Sale & Out of Stock.
    If you want to change the style of the label, add code like this http://prntscr.com/mkjrwf in Theme Options > Custom css:

    .content-product .stock, .content-product .available-on-backorder {
        color:  white;
        background-color: red;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2019 at 13:40

    You can use code like this:

    @keyframes custom-btn-bounce {
        0% {
            transform: translateX(0);
        }
    
        7% {
            transform: translateX(-10px)
        }
    
        14%, 100% {
            transform: translateX(0);
        }
    }
    .custom-btn {
        animation-duration: 3s;    
        animation-name: custom-btn-bounce;
        animation-iteration-count: infinite;
        animation-timing-function: ease;
        animation-play-state: running;
    }
    .custom-btn:hover {
        animation-play-state: paused;
    }
    .custom-btn::before {
        content: 'Contact us';
        position: absolute;
        color: #ffffff;
        background-color: rgba(0, 0, 0, 0.85);
        width: 100px;
        height: auto;
        top: -40px;
        right: -10px;
        border: 1px solid rgba(255, 255, 255, 0.3);
        text-align: center;
        padding: 10px 5px;
        transition: .2s ease .05s;
        opacity: 0;
    }
    .custom-btn:hover::before {
        opacity: 1;
    }
    .back-top {
        z-index: 998;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2019 at 13:31

    As I can see, you are using addition plugins for variation, is there the same problem if additional plugins are disabled? If the problem relates to one of plugins, it would be better to contact the support of this plugin. We are theme support and are able to help with problems strictly related to our theme only.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2019 at 13:28

    Please add content in the sidebar. Do you want to disable only 1 widget from the sidebar on mobile?
    Also, temporarily disable the cache plugin on your site, because I do not see mentioned custom css code on your site via the console.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2019 at 13:15

    Hello,

    Likely you don’t have titles with length 100 and more symbols. Try to set Product title chars limit – 10. Then clear cache and check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2019 at 13:07

    Hello,

    General site speed depends on many factors. Below you’ll find main of them
    – Server response time. Contact your hosting provider and try to reduce the server response time.
    – Plugins. When you have multiple plugins installed and activated on your site, it can slow it down. So, please, keep enabled only those plugins that you really need for the correct functioning of your site and disable all the plugin that you don’t use. The more plugins you use, the slower it will be.
    – Caching. The most important part of optimizing your site is caching. Combine cached page with gzip compression to get better results. Try to use W3 Total Cache plugin. Read the beginners guide to setting up W3 Total Cache plugin https://premium.wpmudev.org/blog/w3-total-cache-settings/
    – Images. Use optimized images only otherwise you will have big images and a slow loading time. Do not upload larger images than what is needed. When you use image editing tool like Photoshop don’t save images without using the option “Save For Web”.
    There are different ways on how to compress images https://tinypng.com/
    – If you are using Slider revolution – https://www.themepunch.com/revslider-doc/performance-seo/ By default, “Include RevSlider libraries globally” option is enabled, please read this article https://www.themepunch.com/revslider-doc/global-settings/ and disable the option in case you are using sliders only inside page content.

    In 5.x theme version, were added Speed Optimization settings (Theme Options). Please read our documentation – https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2019 at 11:45

    Hello,

    Here what I can see on your site after clearing the cache https://prnt.sc/mkhi9d

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2019 at 11:39

    Hello,

    Looks like the problem relates to your changes in the child theme – https://prnt.sc/mkhf6q

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2019 at 11:22

    Ok. Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2019 at 11:14

    Hello,

    We’ve sent walkers.php to your registration email. Please replace the file in xstore/framework folder via FTP.
    Try to create the desired menu using a static block https://youtu.be/f07MBdnFPfk https://youtu.be/1Nu49dskD1Q

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2019 at 10:42

    Let me know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2019 at 10:31

    Hello,

    Please clear cache and check https://prnt.sc/mkgdt7

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2019 at 10:27

    Hello,

    I will pass this problem to our developers to fix in the next update of the theme. As a temporary solution, please change Header Type to Variant 4 (Theme Options > General > Header type).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2019 at 10:17

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2019 at 09:59

    To display photos by username you need to add –
    username
    and by hashtag –
    #hashtag
    Looks like something wrong with your username. It gives http://prntscr.com/mkfvfa but if I add it as hashtag http://prntscr.com/mkfvzh > http://prntscr.com/mkfw4c
    So make sure that username is correct or use the hashtag.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2019 at 09:29

    Hello,

    Please provide temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2019 at 09:25

    Hello,

    Please try to disable all 3rd party plugins to check if one of plugins causes the problem.
    Also, make sure that problems are not caused by your changes in a child theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2019 at 09:12

    Hello,

    Please add this code in Theme Options > Custom css > Global custom css:

    .content-product .st-swatch-in-loop {
        margin-top: 20px;
        min-height: 65px;
    }
    .content-product .product_type_simple.add_to_cart_button {
        margin-top: 99px !important;
    }
    .content-product .product-title a {
        min-height: 45px;
    }

    Let me know the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2019 at 08:58

    Hello,

    1) Here is how it looks on the Shop page – http://prntscr.com/mkev4r I suppose it is ok.
    Your page “Product Categories” is a custom page (not default WC page) so it shows the content of “Main Sidebar” widget area in sidebar http://prntscr.com/mkeweq > http://prntscr.com/mkex81 Default widgets of WC like Product Categories widgets won’t work on a custom page.
    If you want to show product categories on shop page like here – https://xstore.8theme.com/shop/ go to Appearance > Customize > WooCommerce > Product Catalog http://prntscr.com/mkez0t
    2)

    I imported the products, but they aren’t showing on the parent categories? is this because of the csv? I do see individual URLs when I go into the products section

    – Please describe in more details what exactly is wrong, because I do not see the problem on your site.

    also how do I change from pounds to USD?

    https://docs.woocommerce.com/document/shop-currency/

    and remove the share buttons at the bottom of the page?

    – Appearance > Widgets > Footer Column 1
    To disable these icons http://prntscr.com/mkf1pw go to Theme Options – https://prnt.sc/mkf1im

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2019 at 08:17

    Hello,

    Is WooCommerce Infinite Scroll and Ajax Pagination plugin activated on your site?
    Please set correct settings https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/ or disable the plugin.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2019 at 08:09

    Hello, Marshall Mandell,

    Please add “Product categories” widget in Shop sidebar and select “Order by” – Category order http://prntscr.com/mkegjn

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 12, 2019 at 16:08
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 12, 2019 at 16:04

    Please see screenshot http://prntscr.com/mk3yyt You need to edit this static block.
    Also, watch our videos – https://www.youtube.com/playlist?list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 12, 2019 at 15:59

    Hello,

    It requests additional customization in files. Copy etheme_share_shortcode function from woopress/framework/shortcodes.php into functions.php of your child theme and edit code there.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 12, 2019 at 15:49

    Hello,

    You can use custom css code to hide it on mobile.
    Please provide URL of your single product page and I will help with the code.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 12, 2019 at 15:38

    My pleasure 🙂

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 12, 2019 at 15:33

    Hello,

    You can delete [share] shortcode from Theme Options > Header Settings > Header custom HTML (for 6, 7, 13, 14, 18 headers).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 12, 2019 at 15:24

    Hello,

    Please add this code in Global custom css:

    .mobile-menu-wrapper .header-search .search-form-wrapper {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 12, 2019 at 15:15

    Please delete this code https://prnt.sc/mk34a0 from Theme Options > Custom css.

    Regards

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    Viewing 50,250 results - 50,221 through 50,250 (of 68,227 total)
Viewing 30 posts - 50,221 through 50,250 (of 68,227 total)
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