Forum Replies Created

Viewing 30 posts - 49,321 through 49,350 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2019 at 07:33

    Hello,

    We are very sorry for this delay with the update. WooCommerce 3.6 will be available soon ( actually release date was 11 April as we know from WC dev site but it’s still not available ) and we want to release theme update after that to avoid problems with out of date files. We are sure that WC plugin update will be released soon and we’ll also release Royal update after that.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2019 at 07:23

    Hello,

    Have you activated XStore theme using purchase code?
    Please provide temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2019 at 07:16

    Hello,

    You can install an additional plugin, like WP Maintenance Mode to make pages unavailable.
    Depending on the plugin it should have the option to enable Coming Soon mode and customize content to show there, for example, http://prntscr.com/mkzeik

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2019 at 07:13

    Hello,

    1) Please update Core plugin to 1.2.1 version – https://www.8theme.com/documentation/xstore/plugins/plugins-update/
    2) Go to Appearance > Customize > WooCommerce > Product catalog – http://prntscr.com/ncj4q0

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2019 at 07:05

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2019 at 07:04

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 15, 2019 at 15:27

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 15, 2019 at 15:26

    Hello,

    1) Zoom effect shows the real size of images.
    If you don’t want the zoom you can disable it in Theme Options > E-commerce > Single Product Page.
    2) Please add this custom CSS code:

    #product-pager .slick-slide img {
        opacity: 0.5 !important;
    }
    #product-pager .slick-current img, #product-pager .slick-slide:hover img  {
        opacity: 1 !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 15, 2019 at 14:56

    Please try this CSS:

    @media only screen and (max-width: 480px){ 
        .owl-carousel .owl-item .vc_grid-item {
            display:  inline-block !important;
            width: 50%;
            height:  auto;
        }
    }

    Or you can display posts using [8THEME] Blog carousel element – http://prntscr.com/nc8ehj

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 15, 2019 at 14:20

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 15, 2019 at 13:48

    Hello,

    Please submit new topics for new questions.
    You can maybe find a plugin that can provide such functionality.
    Note that we don’t give guarantee for full theme compatibility with all 3rd party plugins.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 15, 2019 at 13:43

    Hello,

    Appearance > Widgets. For example – http://prntscr.com/nc72r8 (http://prntscr.com/nc72yw)
    Also, watch our videos – https://www.youtube.com/playlist?list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 15, 2019 at 13:25

    Hello,

    Thanks for contacting us.
    I’ve sent this problem to our developers to fix in the next update of the theme.
    For now, please add excerpt manually https://prnt.sc/nc6qev For example, http://prntscr.com/nc6rn9 > http://prntscr.com/nc6rvz

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 15, 2019 at 13:07

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 15, 2019 at 12:32

    Hello,

    1) There is no such option by default.
    You can use code like this

    function exclude_category( $query ) {
    if ( $query->is_home() && $query->is_main_query() ) {
    $query->set( 'cat', '-1' );
    }
    }
    add_action( 'pre_get_posts', 'exclude_category' );

    in functions.php of child-theme.
    Don’t forget to replace the ID number in the code with the actual ID number of the category you need to remove (in our example the ID number is “1”, “-“ tells us that the category should be excluded).
    2) Theme Options > Blog > Blog layout > Sidebar position for mobile.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 15, 2019 at 12:02

    Hello,

    Post grid element is a default element of WPBakery Page Builder. All available options you can find in Settings of the element.
    Additional customization is outside the scope of the basic support, so submit customization request to WPKraken team if you need help with it.
    This custom CSS code can be used to achive such result – http://prntscr.com/nc5dz3

    .vc_grid.vc_row.vc_grid-gutter-30px .vc_grid-item {
        max-width: 33%;
        display: inline-block !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 15, 2019 at 09:21

    Hello,

    You won’t lose custom CSS code after the update.
    We would recommend creating a backup of your files and database before starting the update process. Your theme options could be exported in a file (Theme Options > Import/Export > Options > Export Options) to be able to restore the site to the previous state if something goes wrong.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 15, 2019 at 09:16

    Hello,

    Please try this custom CSS code

    .single-product .page-heading {
        padding-top: 50px;
        padding-bottom: 50px;
    }

    If this doesn’t work for you, inspect the code on site using inspector tools of Chrome browser to find our correct classes.
    To access it, open a web page or web app in Google Chrome. Either:
    -Select the Chrome menu Chrome Menu at the top-right of your browser window, then select Tools > Developer Tools.
    -Right-click on any page element and select Inspect Element.
    The DevTools window will open at the bottom of your Chrome browser.
    http://prntscr.com/nc2u37

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 15, 2019 at 09:10

    Hello,

    As I can see, the visibility of the checkbox relates to a user account. If you are login, or “Create an account” is checked on the checkout page, the message is visible http://prntscr.com/nc2qaq For more information, you can contact support of WooCommerce / WooCommerce Stripe Gateway.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 15, 2019 at 07:43

    Hello,

    Please provide URL of the mentioned page and temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 15, 2019 at 07:31

    Hello,

    Sorry for the delay due to the weekends.
    Yes, your custom CSS code can be used to achieve the desired result. I would recommend replacing this part http://prntscr.com/nc1fap by

    .single-product .product-content .title {
        display:  none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 15, 2019 at 07:23

    Hello,

    Sorry for the delay due to the weekends.
    Please describe the desired result in more details with screenshots. You can use such screenshot maker as Lightshot https://prnt.sc/
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 15, 2019 at 07:01

    Hello,

    I can’t see your site http://prntscr.com/nc1562 Please provide the correct password.
    Also, provide temporary wp-admin access.
    Waiting for your reply.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 15, 2019 at 06:58

    Hello,

    Have you installed pages of WooCommerce? https://docs.woocommerce.com/document/woocommerce-pages/
    Please provide URL of your site and temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2019 at 16:05

    Please use this custom CSS code:

    .product-view-light.et_cart-on .content-product:hover .price-switcher {
        transform: translateY(-55px);
    }
    .product-view-light .switcher-wrapper, .product-view-light .price-switch, .product-view-light .button-switch {
        height: 55px;
    }

    if you want to use the light hover effect.
    This won’t be included in the update because there are no specific classes that allow adding universal code which will be valid for all our users, unfortunately.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2019 at 15:46

    You’re welcome!
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2019 at 15:35

    You’re welcome!

    You use an additional plugin to add such functionality on the site, so I would recommend you to contact support of that plugin.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2019 at 14:54

    Dear mango81,

    Our theme does not have customer-processing-order.php https://prnt.sc/nb1by default. You need to find out who and why added emails/customer-processing-order.php to your child theme.
    We don’t have access to your Dashboard and FTP to check files and provide a fix.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2019 at 14:32

    I’ve disabled “Coming Soon Page & Maintenance Mode by SeedProd” plugin and do not see the problem with the sharing http://prntscr.com/nb1lv8
    You won’t see changes if the Maintenance Mode is enabled.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2019 at 14:15

    Hello,

    Here is our email – 8themes@gmail.com

    Regards

  • 1 2 3 1,644 1,645 1,646 2,273 2,274 2,275
    Viewing 49,350 results - 49,321 through 49,350 (of 68,227 total)
Viewing 30 posts - 49,321 through 49,350 (of 68,227 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.