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Viewing 30 posts - 49,321 through 49,350 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2019 at 12:57

    Hello,

    Try to disable 3-rd party plugins, clear cache and check how it works then.
    If this doesn’t help, provide temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2019 at 10:15

    Hello,

    Could you, please, provide temporary wp-admin access?
    http://prntscr.com/naxku5

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2019 at 09:37

    Hello,

    1)

    .product-category h5 {
        display:  none;
    }

    2)

    .product-category .mask-container .block-mask {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2019 at 09:09

    We are using own icon there https://prnt.sc/nawk79 Could you, please, let me know why it is not good?
    You can edit this content https://prnt.sc/nawl00 depends on your needs via the child-theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2019 at 09:04

    Hello,

    Child theme is your custom theme we are not responsible for changes you make in that theme except changes that we did for you.
    Check the code that you added there.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2019 at 08:25

    Hello,

    Copy etheme_faceboook_login_button function from xstore/framework/theme-functions.php into functions.php file of your child-theme and edit content there.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2019 at 08:17

    Hello,

    Please try to use Yoast SEO plugin to choose images for the FB. Don’t forget to clean the FB cache for the posts you already shared https://developers.facebook.com/tools/debug/sharing/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2019 at 08:10

    Hello,

    1) Please add this CSS code in Global custom CSS area:

    @media only screen and (max-width: 992px) {
        .template-container .mobile-menu-wrapper .menu > li .sub-menu li a {
            font-family: "Roboto Condensed";
            font-size: 14px !important;
            color: #767676;
        }
    }

    2) Please provide URL and acreenshot for better understanding the desired result.
    You can use such screenshot maker as Lightshot https://prnt.sc/
    3) There is no such possibility, by default.
    4)

    .main-products-loop .filter-wrap {
        display:  none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2019 at 07:58

    Hello,

    Please add this code in Theme Options > Custom CSS:

    .category-1 .product-categories h2 {
        background-color: #e5534c;
        padding: 20px 15px;
        color: #FFF;
        font-size: 16px;
        text-align: center;
        margin-bottom: 0px;
    }
    .category-1 .product-categories {
        border: 2px solid #e5534c;
    }
    .category-1 .product-categories li > a {
        padding: 17px 0;
        padding-left: 20px !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2019 at 07:35

    Hello,

    Please add this custom CSS code:

    .related-posts {
        margin-top: 90px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2019 at 07:24

    Hello,

    Please download the latest version of Core plugin from this page – https://www.8theme.com/downloads/ and update it via FTP
    https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2019 at 07:23

    Hello,

    Sorry for the delay.
    You can download the latest version of the plugin from this page – https://www.8theme.com/downloads/
    https://www.8theme.com/documentation/xstore/plugins/plugins-update/
    Also, the Core plugin will be available for the auto-update soon.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2019 at 07:10

    Hello,

    Please delete this code

    .comment-respond {
        display: none;
    }

    from Theme Options > Custom CSS > Global custom CSS.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2019 at 06:56

    Hello,

    You’re welcome!
    Would you mind to rate our product: https://prnt.sc/d256m6 https://themeforest.net/downloads
    That would be much appreciated ?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2019 at 06:56

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2019 at 12:00

    Dear Jutta Ulbrich,

    Please provide temporary wp-admin access http://prntscr.com/mwdurc so we can take a closer look and help you to solve the problem.
    If you want the refund you can submit refund request here – https://themeforest.net/refund_requests/new

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2019 at 11:57

    Hello,

    Please provide temporary wp-admin access and describe steps to recreate the problem on your site.
    Use Private Content area to post username and password – http://prntscr.com/nahshf

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2019 at 10:24

    Hello, connexting

    Could you, please, tell me PSD of what version do you need?
    XStore PSD – part 1-9 you can download from this page – https://www.8theme.com/downloads/ but the downloads area includes only some of the versions. All the other versions are not included because of the archive size. But if you tell me what version you need I’ll be glad to send you it to your registration email.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2019 at 08:56
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2019 at 08:48

    Hello,

    Please select the desired language in Dashboard > Settings > General > Site Language.
    Have you translated “Add to cart” text of WooCommerce plugin?
    https://docs.woocommerce.com/document/woocommerce-localization/
    If you need further assistance, provide temporary wp-admin access http://prntscr.com/naewxc so I can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2019 at 07:53

    Hello,

    Please add this custom CSS code:

    .payment_methods .woocommerce-SavedPaymentMethods-saveNew {
        margin-left: 0px;
    }
    .payment_methods li .woocommerce-SavedPaymentMethods-saveNew label {
        padding: 0px !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2019 at 07:23

    Hello,

    Could you, please, provide temporary wp-admin access in the Private Content area?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2019 at 07:19

    Hello,

    If you face the white screen or similar problem, try to enable WP debug mode to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
    https://codex.wordpress.org/Debugging_in_WordPress

    I would recommend you to create a staging site (a full copy of live site) and update Royal there. Make sure that everything is ok and only after that update everything on the production site.
    We can help you with the update, provide us with temporary wp-admin and FTP access to the staging site.
    http://prntscr.com/nadsqw

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2019 at 07:14

    Hello,

    I suppose, names of files should be – xstore-sq.po and xstore-sq.mo
    For example – http://prntscr.com/nadqh4 > http://prntscr.com/nadqk9

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2019 at 07:04

    Hello,

    Please use this code for the WooZone plugin – m8xqWJ_8theme
    Activation is not obligatory for all the other plugins.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2019 at 16:04

    Hello,

    Theme Options > Header Settings > Fixed navigation > Off.
    Please provide URL of your site and describe the desired result in more details.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2019 at 09:39

    Hello,

    The terms & conditions link relates to woocommerce functionality. On my test site, I can see the code of WPBakery Page Builder in terms & conditions area even with the default theme, so this situation relates to functionality of WC and can’t be fixed from our side.
    Please read this topic also – https://www.8theme.com/topic/terms-conditions/
    Add this code in Theme Options > Custom CSS to change the styling of the link –

    .woocommerce-terms-and-conditions-checkbox-text a {
        text-decoration:  underline;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2019 at 09:24

    We’ve sent PSD files in the archive to your registration email.
    Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2019 at 08:43

    Please provide temporary wp-admin and FTP access so we can take a closer look at the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2019 at 07:54

    Пожалуйста!
    Если вы любите XStore и хотите сказать что-то приятное, не стесняйтесь рассказать об этом 🙂 Мы будем признательны, если вы оцените тему в 5 звезд на ThemeForest! https://prnt.sc/d256m6 https://themeforest.net/downloads

    С уважением

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    Viewing 49,350 results - 49,321 through 49,350 (of 68,187 total)
Viewing 30 posts - 49,321 through 49,350 (of 68,187 total)
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