Invalid purchase code - by alder - on WordPress WooCommerce support

This topic has 10 replies, 4 voices, and was last updated 4 years, 11 months ago ago by Rose Tyler

  • Avatar: alder
    alder
    Participant
    March 22, 2019 at 22:35

    I’m trying to activate my theme (freshly bought via envato) but purchase code doesn’t get recognized.
    I tried to deactivate Xstore Core plugin, as i read here on support forum, but nothing happened: “Purchase code is not valid.”
    Can you help me please?

    9 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    March 23, 2019 at 08:32

    Hi there

    The latest version of XStore Core plugin is available here – https://www.8theme.com/downloads/
    Regards.

    Avatar: alder
    alder
    Participant
    March 26, 2019 at 15:27

    My problem is I can’t activate Automatic Update Setup of Xstore theme…
    anyway, i updated Xstore Code Plugin and still get “Purchase cose is not valid”

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 26, 2019 at 18:12

    Hello,

    Provide us with temporary access to your Dashboard and FTP. We’ll check the problem.

    Regards

    Avatar: alder
    alder
    Participant
    March 30, 2019 at 17:00

    Here you are

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 1, 2019 at 09:29

    Hello,

    Sorry for the delay due to the weekends.
    Please check credentials – http://prntscr.com/n5rihh https://prnt.sc/n5rile

    Regards

    Avatar: alder
    alder
    Participant
    April 7, 2019 at 16:15

    I just regenerated the password for you

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 8, 2019 at 10:33

    Hello,

    Your theme is activated http://prntscr.com/n8zozf
    Probably you tried to activate Subscriptio plugin using theme purchase code http://prntscr.com/n8zonc
    Please, read article about bundled plugins https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

    “Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. ”
    https://xstore.helpscoutdocs.com/category/9-plugins

    Also, don’t keep plugins enabled if you don’t use its functionality. Every additional plugin slows down your site a little bit because it calls additional styles and scripts.

    Regards

    Avatar: alder
    alder
    Participant
    April 11, 2019 at 19:47

    Thank you,!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2019 at 06:56

    Hello,

    You’re welcome!

    Regards

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