Forum Replies Created

Viewing 30 posts - 49,351 through 49,380 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2019 at 15:35

    You’re welcome!

    You use an additional plugin to add such functionality on the site, so I would recommend you to contact support of that plugin.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2019 at 14:54

    Dear mango81,

    Our theme does not have customer-processing-order.php https://prnt.sc/nb1by default. You need to find out who and why added emails/customer-processing-order.php to your child theme.
    We don’t have access to your Dashboard and FTP to check files and provide a fix.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2019 at 14:32

    I’ve disabled “Coming Soon Page & Maintenance Mode by SeedProd” plugin and do not see the problem with the sharing http://prntscr.com/nb1lv8
    You won’t see changes if the Maintenance Mode is enabled.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2019 at 14:15

    Hello,

    Here is our email – 8themes@gmail.com

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2019 at 14:13

    Hello,

    I do not see the problem on your site. Please provide screenshots for better understanding what should be done to see the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2019 at 14:10

    Hello,

    I can’t connect to your server using FTP. Please check access https://prnt.sc/nb16xw

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2019 at 13:41

    Hello,

    This situation doesn’t relate to the previous custom CSS code, so you need to check your settings.
    Also, I can’t find valid access, so please provide temporary wp-admin access in the Private Content area, please.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2019 at 13:08

    Hello,

    Could you, please, provide URL of your site and temporary wp-admin access?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2019 at 13:04

    Hello,

    I’ve updated the Core plugin on your site.
    Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2019 at 12:57

    Hello,

    Try to disable 3-rd party plugins, clear cache and check how it works then.
    If this doesn’t help, provide temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2019 at 10:15

    Hello,

    Could you, please, provide temporary wp-admin access?
    http://prntscr.com/naxku5

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2019 at 09:37

    Hello,

    1)

    .product-category h5 {
        display:  none;
    }

    2)

    .product-category .mask-container .block-mask {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2019 at 09:09

    We are using own icon there https://prnt.sc/nawk79 Could you, please, let me know why it is not good?
    You can edit this content https://prnt.sc/nawl00 depends on your needs via the child-theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2019 at 09:04

    Hello,

    Child theme is your custom theme we are not responsible for changes you make in that theme except changes that we did for you.
    Check the code that you added there.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2019 at 08:25

    Hello,

    Copy etheme_faceboook_login_button function from xstore/framework/theme-functions.php into functions.php file of your child-theme and edit content there.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2019 at 08:17

    Hello,

    Please try to use Yoast SEO plugin to choose images for the FB. Don’t forget to clean the FB cache for the posts you already shared https://developers.facebook.com/tools/debug/sharing/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2019 at 08:10

    Hello,

    1) Please add this CSS code in Global custom CSS area:

    @media only screen and (max-width: 992px) {
        .template-container .mobile-menu-wrapper .menu > li .sub-menu li a {
            font-family: "Roboto Condensed";
            font-size: 14px !important;
            color: #767676;
        }
    }

    2) Please provide URL and acreenshot for better understanding the desired result.
    You can use such screenshot maker as Lightshot https://prnt.sc/
    3) There is no such possibility, by default.
    4)

    .main-products-loop .filter-wrap {
        display:  none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2019 at 07:58

    Hello,

    Please add this code in Theme Options > Custom CSS:

    .category-1 .product-categories h2 {
        background-color: #e5534c;
        padding: 20px 15px;
        color: #FFF;
        font-size: 16px;
        text-align: center;
        margin-bottom: 0px;
    }
    .category-1 .product-categories {
        border: 2px solid #e5534c;
    }
    .category-1 .product-categories li > a {
        padding: 17px 0;
        padding-left: 20px !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2019 at 07:35

    Hello,

    Please add this custom CSS code:

    .related-posts {
        margin-top: 90px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2019 at 07:24

    Hello,

    Please download the latest version of Core plugin from this page – https://www.8theme.com/downloads/ and update it via FTP
    https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2019 at 07:23

    Hello,

    Sorry for the delay.
    You can download the latest version of the plugin from this page – https://www.8theme.com/downloads/
    https://www.8theme.com/documentation/xstore/plugins/plugins-update/
    Also, the Core plugin will be available for the auto-update soon.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2019 at 07:10

    Hello,

    Please delete this code

    .comment-respond {
        display: none;
    }

    from Theme Options > Custom CSS > Global custom CSS.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2019 at 06:56

    Hello,

    You’re welcome!
    Would you mind to rate our product: https://prnt.sc/d256m6 https://themeforest.net/downloads
    That would be much appreciated ?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2019 at 06:56

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2019 at 12:00

    Dear Jutta Ulbrich,

    Please provide temporary wp-admin access http://prntscr.com/mwdurc so we can take a closer look and help you to solve the problem.
    If you want the refund you can submit refund request here – https://themeforest.net/refund_requests/new

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2019 at 11:57

    Hello,

    Please provide temporary wp-admin access and describe steps to recreate the problem on your site.
    Use Private Content area to post username and password – http://prntscr.com/nahshf

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2019 at 10:24

    Hello, connexting

    Could you, please, tell me PSD of what version do you need?
    XStore PSD – part 1-9 you can download from this page – https://www.8theme.com/downloads/ but the downloads area includes only some of the versions. All the other versions are not included because of the archive size. But if you tell me what version you need I’ll be glad to send you it to your registration email.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2019 at 08:56
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2019 at 08:48

    Hello,

    Please select the desired language in Dashboard > Settings > General > Site Language.
    Have you translated “Add to cart” text of WooCommerce plugin?
    https://docs.woocommerce.com/document/woocommerce-localization/
    If you need further assistance, provide temporary wp-admin access http://prntscr.com/naewxc so I can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2019 at 07:53

    Hello,

    Please add this custom CSS code:

    .payment_methods .woocommerce-SavedPaymentMethods-saveNew {
        margin-left: 0px;
    }
    .payment_methods li .woocommerce-SavedPaymentMethods-saveNew label {
        padding: 0px !important;
    }

    Regards

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    Viewing 49,380 results - 49,351 through 49,380 (of 68,231 total)
Viewing 30 posts - 49,351 through 49,380 (of 68,231 total)
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