Forum Replies Created

Viewing 30 posts - 49,291 through 49,320 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2019 at 07:20

    Hello,

    Go to edit page > http://prntscr.com/ndiy57 http://prntscr.com/ndiyaa
    If you need any other assistance, please let me know.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2019 at 07:16

    Hello,

    Go to Portfolio > select all > Bulk Actions – Edit > Comments > Do not allow https://prnt.sc/ndix1p

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2019 at 07:06

    Hello,

    I am glad that you sorted out.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 17, 2019 at 15:51

    Thank you very much!
    This topic will be closed. Please kindly open up new tickets for additional questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 17, 2019 at 15:38

    You’re welcome!
    Would you mind to rate our product: https://prnt.sc/d256m6 https://themeforest.net/downloads
    That would be much appreciated ?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 17, 2019 at 13:56

    I’ve checked your site and see this on desktop – https://prnt.sc/nd768i Is it correct? If so, clear cache and check one more time.
    Let me know.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 17, 2019 at 13:33

    Looks like there is a compatibility issue between WPBakery Page Builder plugin and PHP 7.3. Please update WPBakery Page Builder and Massive Addons for WPBakery Page Builder plugins. If this doesn’t help, downgrade PHP version to 7.2.
    https://www.8theme.com/documentation/xstore/plugins/plugins-update/
    Let us know the result.
    Also, you have not provided FTP password.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 17, 2019 at 12:51

    Add this custom CSS code:

    .tp-simpleresponsive img {
        max-width:100% !important;
    }

    Let me know the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 17, 2019 at 12:17

    Hello,

    1) Please read this topic https://www.8theme.com/topic/wishlist-7/
    2) Theme Options > Header > Header layout > Header custom HTML > click on Text tab.
    3) Theme Options > Promo popup.
    4) Please add this code in Theme Options > Custom CSS > Global custom CSS

    .boxed .swiper-entry:hover .swiper-custom-left {
        left: -30px;
    }
    .boxed .swiper-entry:hover .swiper-custom-right {
        right: -30px;
    }
    
    .boxed .swiper-entry:hover .swiper-custom-right {
        right: 0px;
    }
    .boxed .swiper-entry:hover .swiper-custom-left {
        left: 0px;
    }

    5) Please provide temporary wp-admin access.

    Also, create different topics for different questions to prevent misunderstanding.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 17, 2019 at 12:05

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 17, 2019 at 12:05

    Please add this code in style.css file of child-theme

    .menu-wrapper .menu .menu-item-object-product_cat a .menu-item-descr {
        display:  none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 17, 2019 at 12:01

    Hello,

    To update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/ . The latest versions of plugins you can find here – https://www.8theme.com/downloads/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 17, 2019 at 10:31

    Hello,

    This demo version use elements of Massive Addons for WPBakery Page Builder plugin so make sure that this plugin is activated on your site.
    Then go to edit the Home page and set correct id – http://prntscr.com/nd3tzq or delete 3 “Product” elements http://prntscr.com/nd3vji

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 17, 2019 at 10:23

    Hello,

    Thanks for using our theme.
    Appearance > Menus > Screen Options > Show advanced menu properties > Description http://prntscr.com/nd3r6c and delete text from this field http://prntscr.com/nd3qtj

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 17, 2019 at 10:01

    Hello,

    Please provide screenshots. You can use such screenshot maker as Lightshot https://prnt.sc/
    Also, provide temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 17, 2019 at 09:57

    Hello,

    Please create new topics for new questions.

    .wishlist-title {
        text-align:  center;
        width: 100%;
        margin-bottom: 30px;
    }
    .wishlist-title h2 {
        text-transform: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 17, 2019 at 07:46

    Hello,

    1) Please check if you have this warning with default theme activated on your site.
    2) What version of PHP do you use?
    Is WPBakery Page Builder enabled for custom post types? http://prntscr.com/nd1rna
    Provide temporary wp-admin and FTP access http://prntscr.com/nd1ge9

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 17, 2019 at 07:35

    Please change code of widgets.php file – https://prnt.sc/ncrha4 and check the log then.
    Let us know the result.
    If you need further assistance, provide temporary wp-admin and FTP access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 17, 2019 at 07:14

    Hello,

    Please follow this article to create variable product https://docs.woocommerce.com/document/variable-product/
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 17, 2019 at 07:10

    Hello,

    Please provide URLs and screenshots for better understanding the mentioned problems. You can use such screenshot maker as Lightshot https://prnt.sc/
    Thanks in advance.
    Waiting for your reply.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 17, 2019 at 07:00

    Hello,

    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2019 at 16:01

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2019 at 15:04

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2019 at 15:00

    Hello,

    Theme Options > Single product page > Enable slider for gallery images > On.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2019 at 14:10

    Appearance > Widgets > translate titles of widgets.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2019 at 14:09

    Hello,

    1) http://prntscr.com/ncpikj (try to add a product to cart to refresh this block).
    2) http://prntscr.com/ncpjfs

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2019 at 12:29

    Hello,

    Go to WooCommerce > Settings > Emails > open “New order” and check if it is enabled http://prntscr.com/ncnsdu https://docs.woocommerce.com/document/configuring-woocommerce-settings/#section-22
    If this doesn’t solve the problem, check how emails work with Storefront theme (default theme of WC) activated on your site.
    We are theme support, so we are able to help with issues related strictly to our theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2019 at 11:59

    Hello,

    It is the default functionality of WooCommerce.
    Additional customization is outside the scope of our basic support.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2019 at 07:45

    Hello,

    Thanks for letting us know.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2019 at 07:39

    Hello,

    Thanks for using our theme.
    I am glad that you sorted out.
    Let us know if you need any other assistance.

    Regards

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    Viewing 49,320 results - 49,291 through 49,320 (of 68,227 total)
Viewing 30 posts - 49,291 through 49,320 (of 68,227 total)
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