Empty error message box on check out page

• 

  mango81

  |

  Participant

  | April 11, 2019 at 8:29 pm

  Hello,

  I’ve been getting an empty error message box on checkout page when I try to place an order. It seems like the purchase doesn’t go through but I see the order processing on the admin side. I contacted WooCommerce and they found this error:

  2019-04-04T01:33:11+00:00 CRITICAL syntax error, unexpected ‘<', expecting end of file in /nas/content/live/smallwondersnj/wp-content/themes/xstore-child/woocommerce/emails/customer-processing-order.php on line 25My shop is live so I would really appreciate it, if you could help with the issue as soon as possible.Thank you!

  Site URL: hidden

  Theme version: 5.1.6.1

  WooCommerce version: 3.5.7

  #212313 copied to clipboard
  

  Rose Tyler

  |

  Keymaster

  | April 12, 2019 at 9:04 am

  Hello,

  Child theme is your custom theme we are not responsible for changes you make in that theme except changes that we did for you.
  Check the code that you added there.

  Regards

  #212331 copied to clipboard
  

  mango81

  |

  Participant

  | April 12, 2019 at 2:38 pm

  Hi Rose,

  I didn’t say you were responsible. I just asked for help. I’m not a developer and didn’t add any code any where besides some CSS adjustments.

  Thanks.

  #212365 copied to clipboard
  

  Rose Tyler

  |

  Keymaster

  | April 12, 2019 at 2:54 pm

  Dear mango81,

  Our theme does not have customer-processing-order.php https://prnt.sc/nb1by default. You need to find out who and why added emails/customer-processing-order.php to your child theme.
  We don’t have access to your Dashboard and FTP to check files and provide a fix.

  Regards

  #212366 copied to clipboard
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