What browser do you use?
I’ve checked your Home page on mobile and the gif works fine (Samsung, Chrome browser). Please clear cache and check one more time.
Regards
Rose Tyler
Support staff
October 24, 2019 at 15:05
Hello,
Please provide a screenshot of the problem. You can use Lightshot screenshot tool https://app.prntscr.com/en/index.html to share screenshots, it creates a link to the image and you will just send us that link.
What version of the theme did you use before the update? Have you updated the Core plugin?
Try to disable all the third-party plugins, that do not come bundled with our theme, and check how it works then.
I can’t open your site, unfortunately. Is there any restriction by IP?
Please add this code in Theme Options > Theme Custom CSS > Global custom CSS:
@media only screen and (max-width: 480px) and (min-width: 380px){
.products-list .product .product-details {
margin-top: 100%;
}
}
Regards
Rose Tyler
Support staff
October 23, 2019 at 12:28
Hello,
Because the plugin comes bundled with the theme, to get support directly from developers of WPBakery Page Builder, you need to purchase and register the plugin.
But you can ask your question on our support forum, and we will try to help you. https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
Regards
Rose Tyler
Support staff
October 23, 2019 at 12:15
You’re welcome!
Regards
Rose Tyler
Support staff
October 23, 2019 at 11:02
You’re welcome! 🙂
Regards
Rose Tyler
Support staff
October 23, 2019 at 10:55
Hello,
You can add this code in Theme Options > Theme Custom CSS > Custom CSS for desktop:
.top-bar > .container {
max-width: 1600px;
}
I would recommend you to activate Header builder via Theme options and create the desired header for desktop and mobile from scratch (current headers layouts and settings will be deprecated in 3 months). Here you can find video tutorials – https://www.youtube.com/watch?v=RbdKjQrFnO4&list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG
Let us know if you need any further assistance.
Regards
Rose Tyler
Support staff
October 23, 2019 at 10:13
Hello,
The plugin activation option was added in the plugin for the customers to get automatic updates and support directly from plugin developers. Only in case, you need these features you will need to purchase and register the plugin.
We can’t provide you with the direct license. This is not only our practice but all the theme authors from ThemeForest.
Feel free to ask if you have any other questions.
Regards
Rose Tyler
Support staff
October 23, 2019 at 09:57
You’re welcome!
Regards
Rose Tyler
Support staff
October 23, 2019 at 09:44
Hello,
To download the theme from ThemeForest you need to enter the downloads area ThemeForest account, where you can view all your purchased themes. Find the Royal template among them, and click on the Download button to the right of the main content. You can download the theme’s .zip file from there.
Read more in our documentation – https://www.8theme.com/demo/docs/royal/Theme_Update
Feel free to ask if you have any other questions.
Please describe the problem in more detail and provide us with temporary wp-admin access.
Could you provide a link to the result of the test via google search console?
To be able to give you a solid response, I need to get more information about the problem.
Waiting for your reply.
Regards
Rose Tyler
Support staff
October 23, 2019 at 08:28
I would recommend you to activate Header builder via Theme options and create the desired header for desktop and mobile from scratch (current headers layouts and settings will be deprecated in 3 months). Here you can find video tutorials – https://www.youtube.com/watch?v=RbdKjQrFnO4&list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG
Because the overlap effect is required for Home page only, you need to use Multiple headers feature and set header overlap separately for this page.
Let us know if you need any further assistance.
Regards
Rose Tyler
Support staff
October 23, 2019 at 08:24
Hello,
Go to Theme Options > Header > Header styles > Header Over The Content > Off, then enable the overlap on the Home page only – http://prntscr.com/pmx2lw
+ Theme Options > Breadcrumbs > Special Breadcrumbs On Cart, Checkout, Order Page > Off.
These settings should give you the desired result. Do not forget to clear cache before checking it.
Also, about your Contact page, this margin comes from row settings – http://prntscr.com/pmxarxhttp://prntscr.com/pmxayg
