WpBakery direct license - by jeremy - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 4 years, 7 months ago ago by Rose Tyler

  • Avatar: tlgv
    jeremy
    Participant
    October 23, 2019 at 09:12

    Hello,
    I need support with WPBakery plugin, here’s their message:
    “Hello, As you got the plugin within a theme, you will need to contact your theme author for support or use our support at support.wpbakery.com (You will require a direct license of WPBakery Page Builder for support access).”

    Could you please give me this direct license?
    Thank you.

    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2019 at 09:33
    Avatar: tlgv
    jeremy
    Participant
    October 23, 2019 at 09:49

    Hello,
    Thank you but I’m not sure to understand what you mean here:
    “If you need this option, you will first need to purchase and register the plugin.”

    Could you explain it?
    Thank you.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2019 at 10:13

    Hello,

    The plugin activation option was added in the plugin for the customers to get automatic updates and support directly from plugin developers. Only in case, you need these features you will need to purchase and register the plugin.
    We can’t provide you with the direct license. This is not only our practice but all the theme authors from ThemeForest.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: tlgv
    jeremy
    Participant
    October 23, 2019 at 11:24

    Sorry but I’m not sure to understand. How can I have a support from WPBakery developers if I don’t have a license?

    Sorry but the situation is not clear at all for me…

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2019 at 12:28

    Hello,

    Because the plugin comes bundled with the theme, to get support directly from developers of WPBakery Page Builder, you need to purchase and register the plugin.
    But you can ask your question on our support forum, and we will try to help you.
    https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

    Regards

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