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Search dont work properly - by Artisport

This topic has 6 replies, 4 voices, and was last updated 4 years, 5 months ago ago by Rose Tyler

Artisport

Participant

October 21, 2019 at 13:08

If i typ the product number b657 in the search, it shows me 2 products in the dropdown. But when i hit enter, i came to the resultspage and there shows me the message: No items matched your search b657: https://www.artisport.de

#223615 Copied Theme version: 6.1.4 WooCommerce version: 3.7.1

5 Answers

Olga Barlow

Support staff

October 21, 2019 at 14:24

Hello,

The default header with the default search will be removed soon. I would recommend you to migrate to header created using header builder. Search of the header builder does not have this option. If you provide us with Dashboard access to your site we’ll be able to help you with migration.

Regards

#223620 Copied

Artisport

Participant

October 21, 2019 at 14:49

Ok, thx.

Please contact administrator
for this information.

#223627 Copied

ptsbere

Participant

October 22, 2019 at 12:52

My search is also not working. What should I do to resolve this issue

Please contact administrator
for this information.

#223659 Copied

Olga Barlow

Support staff

October 22, 2019 at 21:58

Hello,

@artisport , thank you. We’ll be able to re-build the header tomorrow. I’ll inform you once we finish.

@ptsbere watch the video tutorial how to build header using header builder https://youtu.be/MpBTTI5Ji-I Create individual topic if you need help with header creation using header builder and provide Dashboard access. Let me know if you still have problems with the search once you create header using builder.

Regards

#223695 Copied

Rose Tyler

Support staff

October 23, 2019 at 15:53

Hello, @Artisport

Please provide temporary FTP access.

Regards

#223734 Copied
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