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Viewing 30 posts - 46,111 through 46,140 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 13, 2019 at 16:46

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 13, 2019 at 16:36

    Oh I see, it requests additional customization in files (php and CSS changes, content.php file and etheme_post_thumb function from xstore/framework/template-elements.php can be changed via child theme).
    Additional customization is outside the scope of basic theme support, sorry.
    You may submit customization request to WPKraken team.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 13, 2019 at 16:04

    Hello,

    Please check how it works with a default theme (Storefront). If the problem persists with XStore theme only, provide temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 13, 2019 at 15:12

    Hello,

    Is this what you are looking for http://prntscr.com/qadtdc ? If not, describe the desired result in more detail.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 13, 2019 at 14:50

    Hello,

    Please describe the desired result in more detail and provide URL of the mentioned page for better understanding your request.
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 13, 2019 at 14:19

    Hello,

    In this case, it would be better to use custom CSS code. Please select http://prntscr.com/qacuv5 in settings of the wishlist and add the next code in Theme Options > Theme Custom CSS:

    .single-product .product-content .yith-wcwl-add-to-wishlist a {
        border: 1px solid #222;
        padding: 7px 15px 5px;
    }

    you will get – http://prntscr.com/qacx2e If you are looking for something else, describe the desired result in more detail and we will help with the custom CSS code.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 13, 2019 at 12:27

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 13, 2019 at 12:19

    Hello,

    1) Please follow this article to update the plugin – https://www.8theme.com/documentation/xstore/plugins/plugins-update/ Read more – https://www.8theme.com/documentation/docs/activation-and-purchase-codes/
    2) We were able to open your site, but can’t access dashboard – https://prnt.sc/qaavi6
    Please let us know versions of the theme, core, and wishlist + screenshots of your settings for the wishlist. The latest version of XStore should be fully compatible with the latest version of the wishlist plugin. Right now, we cant reproduce the problem on our test site.
    Waiting for your reply.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 13, 2019 at 12:05

    Hello,

    Please contact your hosting provider – http://prntscr.com/qaaiip and ask to increase Max input vars and Upload max filesize.
    Massive Addons plugin is required for the Tea version. I’ve installed it + imported slider for this version manually.
    Please check. Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 13, 2019 at 11:56

    Hello,

    We’ve changed code in functions.php of your child theme. Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 13, 2019 at 11:44

    Hello,

    On which page do you have this warning? Please provide URL.
    Try to disable Close Button option in Theme Options > Header builder > Promo text. Let us know the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 13, 2019 at 11:34

    Hello,

    I would recommend you to contact WPML plugin support.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 13, 2019 at 10:32

    Hello,

    What exactly do you want to change? Please describe the desired result in more detail.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 13, 2019 at 09:22

    Hello,

    Theme Options > Theme Custom CSS > Global custom CSS area.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 13, 2019 at 09:21

    Hello,

    Go to Loco translate > Plugins > XStore Core > New language > create English translation and change the text there.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 13, 2019 at 09:14

    Hello,

    Yes, we are working on the improvement of the whole import process. The first part (demo version import) is finished and we are working on the improvement of the separate pages import process now. So, it will be available in the future but we need some time to finish it and test everything.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 13, 2019 at 09:03

    Hello,

    I can’t open your site, unfortunately. Is there any restriction by IP?
    Please provide a screenshot of the problem.
    Make sure that you are using latest versions of the theme and Core plugin.
    Provide us with temporary wp-admin access also.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 13, 2019 at 09:01

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 13, 2019 at 08:58

    Hello,

    Please use the next custom CSS code:

    .mobile-menu-content .et_b_header-menu .nav-sublist-dropdown {
        text-transform: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 13, 2019 at 08:55

    Hello,

    Please describe the problem in more details with screenshots.
    Provide temporary wp-admin acccess also.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 13, 2019 at 08:51

    Hello,

    Thanks for the report.
    We’ve changed Image Loading Type to Default in Theme Options > Speed Optimization from Lazy. It fixed the problem with the zoom. Please, clear the cache and check.
    This bug was passed to our developers.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 13, 2019 at 08:45

    Hello,

    1) You can use Custom Heading element and set the desired color via settings of this element.
    2) It is margin of header – http://prntscr.com/qa7koh You can use the next code to remove it for all pages of categories

    .tax-product_cat .header-main {
        margin-bottom: 0px;
    }

    or edit your statick block and set – http://prntscr.com/qa7lin
    3) Add margin-bottom for row of your static block http://prntscr.com/qa7mtz

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 13, 2019 at 08:27

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2019 at 15:39

    Hello,

    Please clear cache and check the widget now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2019 at 14:46
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2019 at 14:41

    Hello,

    Please provide temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2019 at 14:32

    Hello,

    Could you, please, provide a screenshot?
    You can use Lightshot Screenshot tool https://app.prntscr.com/en/index.html and provide the link to the screenshot here.
    Waiting for your reply.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2019 at 13:52

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2019 at 13:49

    You’re welcome!
    Would you mind to rate our product
    https://prnt.sc/d256m6
    https://themeforest.net/downloads
    That would be much appreciated 🙂

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2019 at 13:48

    Hello,

    1) Theme Options > WooCommerce (Shop) > Shop elements > Variation Swatches > Variation Swatches > Off. Then publish changes in Theme Options and check Your Shop and single product page after clearing the cache of the browser.
    If this does not work correctly, provide temporary wp-admin access.
    2) Our theme applies own styles for the Wishlist. What exactly do you want to change?
    3) Additional customization is outside the scope of basic theme support, so yes, it is paid service.
    Here is support policy – https://themeforest.net/page/item_support_policy

    Regards

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    Viewing 46,140 results - 46,111 through 46,140 (of 68,231 total)
Viewing 30 posts - 46,111 through 46,140 (of 68,231 total)
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