Hello,
One of our technicians will check this problem on Monday. Please wait.
Regards
Hello,
One of our technicians will check this problem on Monday. Please wait.
Regards
Hello,
This color http://prntscr.com/q7gqou comes from this plugin http://prntscr.com/q7gqtk , you need to check settings of the plugin or contact their support. Custom CSS also can be used:
.laybuy-payment-info {
color: #222 !important;
}
This one http://prntscr.com/q7gr04 comes from theme styles and can be changed by adding the next code in style.css of child-theme or in Theme Options > Custom CSS area:
.tabs .tab-content p {
color: #222;
}
About your fixed header http://prntscr.com/q7gs43 , go to Theme Options > Header settings and change Fixed header color scheme.
Do not forget to clear the cache before checking he result.
Let us know if you need any further assistance.
Regards
Hello,
Please check how it works with a default theme. We are able to help only in case the problem is related to our theme.
Regards
Hello,
Thanks for contacting us.
What version of the Core plugin do you use?
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Hello,
About logo image in your footer static block, I would recommend to save the logo via an image editor, like photoshop, in the desired size and then use the new image with “full” size in settings – http://prntscr.com/q7gm3d
Do not forget to clear the browser cache before checking the result.
Regards
Hello,
Thanks for using our theme.
I can’t log in your site – http://prntscr.com/q7gja3
There are Mixed Content errors – http://prntscr.com/q7gk0i You need to re-upload the logo image.
Regards
Hello,
I can’t open your site, unfortunately. Is there any restriction by IP?
Try to clear the cache of your firefox browser and check product pages then. What version of the browser do you use? Please provide screenshots of the problem also.
You can use Lightshot Screenshot tool https://app.prntscr.com/en/index.html and provide the link to the screenshot here.
Regards
Hello,
Here are screenshots from one of our demos https://xstore.8theme.com/demos/2/eco-scooter/ – http://prntscr.com/q7ggzw http://prntscr.com/q7gheg http://prntscr.com/q7ghgh http://prntscr.com/q7ghm2
Let us know if you need any further assistance.
Regards
Hello,
Is the problem solved? Is there anything else our team can help you with?
Regards
Hello,
You’re welcome!
Have a nice day.
Regards
Hello,
Thanks for using our theme.
Please read these articles – https://www.8theme.com/documentation/docs/activation-and-purchase-codes/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Regards
Hello,
We’ve changed the font-size from 16px to 14px (you can find the custom CSS code in style.css of a child theme). Clear browser cache to see the result.
Did you mean something else? Please describe the desired result in more detail.
Regards
You’re welcome!
Regards
Hello,
Loco translate plugin allows translating the site to only one language. In case you want to create a multilingual site use WPML, Polylang or Gtranslate or any other similar plugin for these purposes.
https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/
Regards
Hello,
You need to delete or change this Background Image for the Header sticky – http://prntscr.com/q76akn
Regards
Hello,
Please read about import of .xml files – https://www.8theme.com/demo/docs/royal/Theme_Installation/Demo_Content
Provide URL of your site and temporary w-admin access, and we will add the mentioned demo pages. Do you want to import sliders too?
Regards
Hello,
Please clear browser cache and check the submenu one more time.
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Hello,
I can’t log in your site – http://prntscr.com/q6zate
Make sure that you translated mentioned strings for Core plugin, not for the theme only.
If you need further assistance, provide FTP access also.
Regards
Hello,
Add Widget element to the header structure with the next settings – http://prntscr.com/q6z8tj > edit the language widget http://prntscr.com/q6z9gd , for example, remove this title – http://prntscr.com/q6z9te
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Hello,
This information https://prnt.sc/q6j0rk is associated with your account. Logout the site and you will see empty fields – http://prntscr.com/q6m9p2
To change Billing address and Shipping address, go to My account > Addresses > http://prntscr.com/q6mas2
Regards
Hello,
Thanks for using our theme.
Go to Edit page > Seo > Edit snippet.
Read more in the documentation of the plugin.
Regards
Hello,
Could you, please, provide temporary wp-admin access?
Regards
Hello,
Language and currency switchers on our demo are just for demonstration purposes to show the customer that there is area where he will be able to add these things if he use plugins that include such switchers.
If you want to implement the real language switcher use one of the additional plugins that allow you to create the multilanguage site:
– WPML https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/
– qTranslate
– Polylang
Regards
Hello,
What version of the theme did you use before the update?
Try to disable all the third-party plugins, that do not come bundled with our theme, and check how the adding to cart works then.
Regards
Hello,
I do not see any problem with the mobile menu button (Samsung, Chrome).
Please try to clear browser cache and check one more time. What mobile device and browser do you use? Do you face the problem on the home page or subpages?
Regards
We are grateful to you for your kind words, really appreciated!
Regards
Hello,
Go to edit your static block > [8THEME] Menu list item Settings > http://prntscr.com/q65m45 > http://prntscr.com/q65m8u
Regards
You’re welcome!
Have a nice day.
Regards
Hello,
Please check now.
Regards
Hello,
Please provide temporary wp-admin access, so we can take a closer look at current settings.
Regards