Hello,

Please provide temporary FTP access (hostname, username, password, port). One of our technicians will check this problem on Monday (due to the weekend). Then we will let you know if the hosting should be changed or maybe we will be able to solve the problem.

Regards

Hello,

baby-shop demo version requires Massive Addons plugin, but we can’t install it http://prntscr.com/qb15v8 + https://prnt.sc/qb15hj
You need to solve this problem first. Because it is independent of our theme, we can’t help, unfortunately.
Reply back here, please, when this problem with image/plugins uploading will be fixed and we will help you to install the demo content.

Regards

Hello,

Thanks for the reply. This problem will be fixed in the next update of the theme, sorry for the inconvenience.

Regards

Hello,

Olga will be available from Monday, due to weekend. Please wait.

Regards

Hello,

Please provide us with username and password to your site, we will check what can be done to help you.
Problem that prevents uploading images can be the reason for import failed.

Regards

We don’t give a guaranty for full theme compatibility with all 3-rd party plugins.
Please provide URL of the page which should display the mentioned tab + temporary FTP access, we will check what can be done to help you.

Regards

Hello,

Please do not post a lot of questions in one topic, create separate threads.
5) The problem is caused by these divs https://prnt.sc/qaqphu https://prnt.sc/qaqpkz You need to delete them.
6) You need to change bg color in settings of Top header http://prntscr.com/qaqr2w
7, 8, 9) It relates to the new version of the Wishlist plugin. We also made some changes to make the theme compatible with the plugin. Only the heart icon can be used now.
I will send your request about taking the icon from the plugin settings to our developers.
10) You can use this custom CSS code:

.wishlist_table .product-stock-status span.wishlist-in-stock {
    color: gray;
}

11)

.single-product.sticky-message-on .woocommerce-message {
    background-color: #c3ac54 !important;
    border-top-color: #c3ac54 !important;
}

Regards

Hello,

Thanks for the notice. I’ve sent this problem to one of our developers.

Regards

Hello,

1) Try to disable all third-party plugins, that do not come bundled with our theme, and check how it works then.
2) Please use this custom CSS code as a temporary solution:

.stock.step-1 {
    color: #222;
}

Color of “Out of stock” text will be fixed in the next update of the theme, then you will be able to delete the mentioned custom code.
3) Looks like the problem is caused by Optimizer plugin which change
padding: 0.79em 1.2em 0.79em calc(1.2em + 25px); to padding: 0.79em 1.2em 0.79em calc(1.2em+25px); http://prntscr.com/qapslw so paddings for woocommerce-info message do not work correctly.
Try to disable the plugin and check. If you want to use the plugin, contact the support of it, or add the next custom CSS as a workaround:

.woocommerce-message, .woocommerce-error, .woocommerce-info, .dokan-info, .dokan-error, .dokan-alert, .dokan-alert-success, .mc4wp-alert {
    padding: 0.79em 1.2em 0.79em 3.3em;
}

Regards

Hello,

Please follow this article to translate the theme and Core plugin –
https://www.8theme.com/demo/docs/royal/Theme_Translation/Base_Theme_Translation.html

Regards

Hello,

filesystem => direct is required if you want to install plugins and child theme using setup wizard but you can also skip setup wizard and do this manually from Appearance > Install plugins and Appearance > Themes > add new, after that import demo content via XStore > Import Demos.
Can you upload an image when a default theme is activated on your site?
Let us know if you need any further assistance.

Regards

Hello,

Please delete this custom CSS code – http://prntscr.com/qap5ph and http://prntscr.com/qap5ua and http://prntscr.com/qap5zf
Then you need to add the next code in Theme Options > Theme Custom CSS > Global custom CSS:

.woocommerce-checkout .content-page .woocommerce {
    margin-top: 8em;
}
@media (max-width: 480px) {
    .woocommerce-checkout .content-page .woocommerce {
        margin-top: 6em;
    }
}

Regards

Hello,

Thank you for using our theme.
You need to translate Core plugin. Go to Loco translate > Plugins > XStore Core > New language.

Regards

Hello,

Please use the next code:

@media only screen and (max-width:480px){
    .open-filters-btn {
        position: absolute;
        right: -20px;
        top: -250px;
        background-color: #fff;
        z-index: 9;
        padding: 5px;
    }
}

Regards

Hello,

You’re welcome!
Would you mind to rate our product:
https://prnt.sc/d256m6
https://themeforest.net/downloads
That would be much appreciated 🙂
Have a nice day.

Regards