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Problem logo with new versione - by Mammachicca

This topic has 10 replies, 4 voices, and was last updated 4 years, 4 months ago ago by Olga Barlow

Mammachicca

Participant

December 5, 2019 at 15:18

Hello, with this version : themeforest-nT9A2sOx-xstore-responsive-woocommerce-theme.zip : Latest XStore version 6.2.4 / Core plugin 1.5.4 – December 5, 2019 i have a double logo on the header banner and i have some problems for the home page loading.

https://ibb.co/3FbPL9V

Are there some bugs on this new version ?

Now i come back to the good last version.

Thank you

Regards,

Alessandro

#226311 Copied Theme version: 6.2.4 WooCommerce version: 3.8

9 Answers

Olga Barlow

Support staff

December 5, 2019 at 17:28

Hello,

The problem was caused by the cached version of the theme files. Try to update theme and XStore core plugin again and clear browser and plugin cache.
If it does not help then provide access to your Dashboard. What other problems with home page loading do you have?

Regards

#226318 Copied

Mammachicca

Participant

December 5, 2019 at 18:09

Hello,i installed new version again on line and i cleared the cache but i am looking 2 logo on the header.
Can you help me for this inconvenience ?
Thank you.
Regards.
Alessandro-

#226321 Copied

Olga Barlow

Support staff

December 5, 2019 at 18:40

Hello,

Provide us with Dashabord access to your site, please.

Regards

#226322 Copied

Santhatela

Participant

December 6, 2019 at 21:20

Hi Olga

I have same problem with 6.2.4.

The problem seems to be caused by the sticky bar.

As the store is in production I couldn’t find the exact problem, so I had to revert to 6.2.3 quickly.

I hope I have pointed the way for you to check

Regards

Rudimar

#226379 Copied

Rose Tyler

Support staff

December 7, 2019 at 13:11

Hello, @identidade

Thanks for contacting us.
As was mentioned the problem was caused by the cached version of the theme files. After every plugin and theme update you need to clear browser cache and site cache if you use cache plugin, CDN or server cache. Sometimes cached versions of the CSS styles or scripts cause error after theme/plugin update. In your case, it’s the double logo.
You can create a staging site (full copy of the existing one) and do updates of the theme and plugins there first. If everything is ok then you’ll be able to update the production site.

Regards

#226406 Copied

Santhatela

Participant

December 7, 2019 at 17:51

Hi Rose

I always clear the cache after updates. Even so the problem remained.

Apparently the logo that should be on the sticky bar would appear below the header logo.
The first thing I did was update again and clear the cache.

On the PC the situation was corrected but only ctrl+shift+R on chrome.

In the mobile continue display the 2 logos, I tested what customers would do …. that would refresh the page, still continued with 2 logos.

The situation only correct if the user cleans up the temporary browser browser files. As this is something that few know how to do it ends up being a big problem.

I really don’t know how to apply this update yet.

Thanks

Rudimar

#226415 Copied

Olga Barlow

Support staff

December 9, 2019 at 09:49

Hello, @identidade

Then create the individual topic and provide WP Dashboard and FTP access to your site. We’ll check and help you.

Regards

#226454 Copied

Santhatela

Participant

December 10, 2019 at 03:42

Hi Olga

I solved the problem:

1) Re-update theme and core
2) clear cache
3) Modify wordpress version to force users to load new files.

Thanks

Rudimar

#226506 Copied

Olga Barlow

Support staff

December 10, 2019 at 13:40

Hello,

Ok, we are glad to hear that the problem is solved.

Regards

#226528 Copied
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