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Viewing 30 posts - 45,451 through 45,480 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 24, 2020 at 12:10

    Hello,

    Go to Theme options > Header builder > Contacts element > delete current 2 elements and re-add Phone and Email then enter links for them http://prntscr.com/r6uo44

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 24, 2020 at 12:07

    Hello,

    1) Try to play with these settings – http://prntscr.com/r6ukst + http://prntscr.com/r6ul0w
    2) Open settings of Slider item > enter your subtitle and enable “Use custom font ?”, then you will be able to configure styling – http://prntscr.com/r6ulx9

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 24, 2020 at 11:58

    Hello,

    Thanks for contacting us.
    Make sure you have checked all the server requirements before the installation – https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
    Make sure that all required plugins were activated in Appearance > Install plugins.
    Provide us with temporary wp-admin and FTP access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 24, 2020 at 11:54

    Hello,

    We can’t open your site. Is there any restriction by IP?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 24, 2020 at 11:52

    Hello,

    The slider should be imported automatically along with the content of the demo pages. If this does not work for you, tell us names of versions, and we will send you archives of sliders for manual import.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 24, 2020 at 11:44

    Hello,

    1) About the font – As you can see in settings of elements – http://prntscr.com/r6u6mg it means that font-family for heading comes from Theme Options > Typography. Here is screenshot fro our demo – http://prntscr.com/r6u7lf
    Please note that the import of individual pages doesn’t include Theme options settings.
    2) Border and some other styles were added using custom CSS code for the page – http://prntscr.com/r6ua2m It looks like you did not import custom CSS – http://prntscr.com/r6uajr

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 24, 2020 at 11:32

    Hello,

    I do not see any problem on your site. Please describe in more detail what exactly is wrong + provide temporary wp-admin access, so we can take a closer look.

    To avoid difficulties, backup the theme files and database before any update or do updates on a staging/test site first.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 23, 2020 at 17:46

    You’re welcome

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 23, 2020 at 17:24

    The problem doesn’t relate to a static block, because you can face it on pages too. Please see screenshot – http://prntscr.com/r6iymo the border doesn’t work because of “tele” , with solid – http://prntscr.com/r6iz5y We would not recommend you to translate such parameters.

    Also, you can change the border for this menu via Theme Options > Header builder > Dropdown menu – http://prntscr.com/r6j0j0

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 23, 2020 at 15:57

    Please provide URL, temporary wp-admin access and screenshots, so we can take a closer look.
    Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links of them then you can provide links of screenshots here.
    Use Private Content area to post login and password http://prntscr.com/r6i21h

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 23, 2020 at 15:52

    Hello,

    I suppose you need to select Border style – Solid.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 23, 2020 at 15:21
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 23, 2020 at 15:00

    Hello,

    Theme Options > WooCommerce (Shop) > Single product page > Single product layout > Show Next/Previous Product Navigation > Off.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 23, 2020 at 14:57

    Hello,

    Size for these images comes from Customize > WooCommerce > Product images. In your case it is 250×250, but not for all images, so I would recommend you to regenerate images, like this one http://prntscr.com/r6hfcf , using Regenerate thumbnails plugin to apply size settings.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 23, 2020 at 13:03

    Hello,

    Yes, you can import different pages from our demos separately – https://youtu.be/wkIKN2IyEZI

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 23, 2020 at 09:33

    Hello,

    Please provide temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 23, 2020 at 09:31

    Hello,

    You need to check the visibility status of your posts – https://prnt.sc/r6ejs5

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 23, 2020 at 09:27

    Hello,

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 23, 2020 at 09:26

    Hello,

    I have sent this problem to our technicians, they will be able to take a look from Monday.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 23, 2020 at 09:19

    Hello,

    It is strange because we do not see this problem in your WooCommerce dashboard. Try to log in to the site using the credentials you provided for our team.
    Have you cleared the cache of the Chrome browser? Please check if there is an error in your browser console on the WC dashboard page (in Chrome – right click and select Inspect https://prnt.sc/r6eg9k )
    Let us know.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 22, 2020 at 18:16

    I am glad that you sorted out.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 22, 2020 at 17:47

    Hello,

    As was mentioned, to achieve such result you need to play with settings of Single Image and Text Block elements of the Massive Addons.
    Also, check this page https://xstore.8theme.com/demos/flowers/ it has a block with flipbox element – http://prntscr.com/r66ecq You can import this page – https://youtu.be/wkIKN2IyEZI and take a closer look at settings.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 22, 2020 at 17:40

    Hello,

    I do not see categories on your Home page. Do you mean Categories widget on the Shop sidebar http://prntscr.com/r66au4 ?
    Here you can find some settings – http://prntscr.com/r66ap3 and in Theme Options > WooCommerce (Shop) > Shop elements > Categories.
    Styling can be changed by custom CSS code. Describe the desired result in more detail and I will help you with the custom code.
    To change the width of the sidebar, go to Pages > Edit Shop page > [8theme] Layout options > Sidebar width.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 22, 2020 at 14:16

    Hello,

    1) 8theme – Filter Products by Price has Filter button http://prntscr.com/r63qro to apply the filter you need to click on the button, but on your site, this button is not visible because of dark version enabled http://prntscr.com/r63srg http://prntscr.com/r63rt6 , so I would recommend you to disable the Dark version in Theme Options > Styling.
    Also, you can enable Ajax Product Filters (Theme Options > WooCommerce (Shop) > Shop > Shop page Layout http://prntscr.com/r63ttx ).
    2) 8theme – Active Product Filters shows only applied filters so it is not visible from the start on the Shop page. As I can see it works correctly on your site – http://prntscr.com/r63usi
    3) Filter Products by Rating – will be displayed once your products get different ratings. If you have products without rating and 5-stars products only, there are no parameters for sorting.
    4) 8theme – Swatches filter –
    You have 28 attributes http://prntscr.com/r640l6 and 27 are shown in the sidebar http://prntscr.com/r640ry Empty attributes, like this one http://prntscr.com/r640xr can’t be shown, so I do not see the problem. Here is pink – http://prntscr.com/r6418h and so on, please check one more time.
    Circles are white because you did not select colors for them – http://prntscr.com/r63wlp Go to Attributes > Colours > http://prntscr.com/r63wtw Here are screenshots form our demo – http://prntscr.com/r63x0l > http://prntscr.com/r63x4r
    5) You do not have Brands – http://prntscr.com/r63xy8 You need to add brands and associate products to them, then the filter will be shown on the frontend.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 22, 2020 at 10:59

    This is an Advanced Example which mean that the styles shown below are not based on a particular shortcode. They are rather build with existing shortcodes that are creatively configured (or combined with others) to serve new purpose. This preview is based on Single Image and Text Block shortcode – https://massive.mpcthemes.net/interactive-banner-2/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 22, 2020 at 10:32

    Hello,

    You can add the next code in Theme options > Theme Custom CSS > Global custom CSS:

    .single-product .woocommerce-breadcrumb {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 22, 2020 at 10:13

    Hello,

    You can try to use our Fancy button element – http://prntscr.com/r61qyt
    There is no such possibility for the Slider Revolution, unfortunately.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 22, 2020 at 10:06

    Hello,

    The spelling should not cause any problem, but to give you a solid answer we need to take a closer look at your settings. Provide us with temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 22, 2020 at 09:50

    Enable WP debug mode https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 22, 2020 at 09:47

    Hello,

    Do you have this problem when the parent theme is activated on your site or with the child theme only?
    Try to temporarily disable all third-party plugins, that do not come bundled with our theme – https://www.8theme.com/demo/docs/legenda/Plugins/Included_Plugins , and check then.
    Let us know.
    Provide us with temporary FTP access (not cPanel) – FTP host, FTP user, FTP pass. Due to the weekend, our technicians will be able to take a look at this problem from Monday.

    Regards

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    Viewing 45,480 results - 45,451 through 45,480 (of 68,187 total)
Viewing 30 posts - 45,451 through 45,480 (of 68,187 total)
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