Forum Replies Created

Viewing 30 posts - 45,481 through 45,510 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 22, 2020 at 09:37

    Hello,

    Please provide screenshots of the problem and temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 22, 2020 at 09:33

    Hello,

    1. Theme Options > Header builder > Header sticky.
    2. Disable Header overlap in Theme Options > Header builder > Header overlap. If you want to have the overlap effect, you need to add more space for the content, go to Edit your page > row or column settings > Design options > Tablet portrait settings – http://prntscr.com/r61f8f To enable the Responsive Css Box-Module, go to Theme Options > General / Layout > WPBakery Responsive Css Box-Module > On.
    3. Theme Options > Header builder > Mobile menu > Off-Canvas content http://prntscr.com/r61g16
    4. There is no such option.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 22, 2020 at 09:19

    Hello,

    You’re welcome!
    Let us know if you need any assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 22, 2020 at 09:18

    Hello,

    Please provide URL of page with the mentioned element and temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 22, 2020 at 09:08

    Hello,

    Please provide URL of the mentioned page and temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2020 at 19:01

    There is no such possibility, the sticky add to cart is available for single product page only.
    You can maybe find a plugin that can provide this functionality, but we don’t give guaranty for full theme compatibility with 3-rd party plugins.

    P.S. Button with a custom link can be added in Header and sticky header, like on this demo – https://xstore.8theme.com/demos/2/ecotransport/ https://prnt.sc/r5tmgo

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2020 at 17:03

    Hello,

    Sorry for the inconvenience and for the screenshot.

    On this our demo https://xstore.8theme.com/demos/2/eco-scooter/product/e-bike-ownership/ the product is simple so you can see quantity like this – http://prntscr.com/r5rup5 For variable products, like this one on your site http://prntscr.com/r5rv3g the fixed add to cart panel doesn’t contain the quantity form. There is “Buy now” button, and by click on it you will be scrolled to select variation form. It is not a bug, but predefined behavior.
    Let us know if you need any other assistance.

    To contact us by email you can use form on this page – https://www.8theme.com/contact-us/ but the forum is preferable way. Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links of them then you can provide links of screenshots here.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2020 at 16:58

    Hello,

    Fixed. Please clear all cache and check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2020 at 16:58

    Hello,

    Fixed. Please clear all cache and check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2020 at 16:36

    Hello,

    By default, the term of an attribute has only 1 description field in our theme. Try to disable all third-party plugins, that do not come bundled with our theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how the description works then.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2020 at 15:12

    Hello,

    Please provide temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2020 at 15:07

    Hello,

    Please see screenshots from our demo – http://prntscr.com/r5pqay http://prntscr.com/r5pqhe http://prntscr.com/r5pqmt http://prntscr.com/r5pqs5 and this video tutorial https://youtu.be/LgzC4iK-j6A

    If some filters are shown by additional plugins, it would be better to contact the support of plugins to get help.

    About the price and rating widgets, try to disable all third-party plugins, that do not come bundled with our theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ and check how widgets work then. For example, on the single product page, you can see this warning http://prntscr.com/r5psdu

    If you need any further assistance from our side, provide temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2020 at 14:48

    Hello,

    Do you have this problem on a particular page?
    Please provide screenshots. You can use Lightshot Screenshot tool https://app.prntscr.com/en/index.html

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2020 at 14:45

    Try to add this code in Custom CSS for mobile area:

    .footer .jdgm-verified-badge.jdgm-verified-badge.jdgm-verified-badge {
        display: none !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2020 at 14:42

    Hello,

    Please provide some screenshots to better understanding the problem.You can use Lightshot Screenshot tool https://app.prntscr.com/en/index.html

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2020 at 14:40

    Hello,

    I do not see any possibility to achieve such result with the current content structure. You can try to change proportions of images, the row layout or element combination.
    Sorry, but we are theme developers and such questions are a bit out of our basic support scope (it is not a bug or theme related problem).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2020 at 12:09

    Hello,

    1) You can activate the Header builder via Theme Options, watch these videos – https://www.youtube.com/watch?v=RbdKjQrFnO4&list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG This builder allows you to create the header structure from scratch for desktop and mobile depends on your needs. You can also import the header from any of our demos (Theme Options > Header builder > Header templates > Ready To Go Headers).
    Options for old header structures in Theme Options and on individual pages will be deprecated.
    2) Please read this article – https://www.8theme.com/documentation/xstore/support/static-blocks/
    The massive panel comes from Massive Addons for WPBakery Page Builder plugin, read more in documentation of the plugin – https://hub.mpcthemes.net/section/massive_addons/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2020 at 12:00

    Hello,

    Yes, you need to use Header builder > Multiple headers – https://youtu.be/BpeXfzNwkOc

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2020 at 11:55

    Hello,

    Is this what you are looking for http://prntscr.com/r5mjdm ?
    You cna add the next code in Theme Options > Theme custom CSS:

    .single-post .content ul {
        padding-left: 55px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2020 at 11:51

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2020 at 11:51

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2020 at 11:28

    Hello,

    To hide the Prefooter for mobile, you can add the next code in Theme Options > Theme Custom CSS > Custom CSS for mobile:

    .prefooter {
        display: none;
    }

    If you want to hide something else, describe the desired result in more detail with screenshots.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2020 at 11:24

    Hello,

    Please change this code http://prntscr.com/r5lywp to

    .woof_search_is_going .header-main-menu.et_element-top-level .menu .current_page_item#menu-item-7764 a {
        color: white;
    }
    .woof_search_is_going .header-main-menu.et_element-top-level .menu .current_page_item#menu-item-7764 a:before {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2020 at 10:08

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2020 at 10:07

    Hello,

    The mentioned “related products” text relate to XStore theme, you should be able to see 2 available translation for it (works fine on our test site), but there is only one right now on your site – http://prntscr.com/r5kjz1 I suppose you need to update/re-scan translation for the theme (WPML > About WordPress > Theme and plugins localization > Strings in the themes > XStore > Scan selected themes for strings).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2020 at 09:46

    Hello,

    Thanks for the screenshot.
    We do not see this problem in Chrome – http://prntscr.com/r5ka8g http://prntscr.com/r5kal8
    Try to clear browser cache and disable additional extensions of browsers, then check one more time + try to check from another device.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2020 at 09:37

    Hello,

    You can use this custom CSS code

    .et-content_toggle .et-mini-content.active {
        background-image: url("your image URL");
        background-size: cover;
    }

    or

    .et-content_toggle .et-mini-content.active {
        background: linear-gradient(0deg, rgba(211,172,201,1) 0%, rgba(235,218,231,1) 48%, rgba(255,255,255,1) 100%);
    }

    https://cssgradient.io/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2020 at 09:28

    Hello,

    “Open Product Categories Widget By Default” from Theme Options works for the Shop page – http://prntscr.com/r5jtw0
    To achieve the desired result on the Homepage, follow next steps:
    – http://prntscr.com/r5k0px
    – http://prntscr.com/r5k17d > http://prntscr.com/r5k0zj http://prntscr.com/r5k1ln
    – http://prntscr.com/r5k1sm
    sidebar first-category-closed

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2020 at 09:19

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2020 at 09:07

    Hello,

    It is highlited because your Sale page is the Shop page with query – http://prntscr.com/r5jp9n
    Add the next Custom CSS code:

    .woof_search_is_going .header-main-menu.et_element-top-level .menu li#menu-item-7764 a {
        color: white;
    }
    .woof_search_is_going .header-main-menu.et_element-top-level .menu li#menu-item-7764 a:before {
        display: none;
    }

    Regards

  • 1 2 3 … 1,516 1,517 1,518 … 2,271 2,272 2,273
    Viewing 45,510 results - 45,481 through 45,510 (of 68,187 total)
Viewing 30 posts - 45,481 through 45,510 (of 68,187 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.