Customize > WooCommerce > Product Catalog > Products per row.
If this is not what you are looking for, describe the request in more detail.
Regards
Rose Tyler
Support staff
February 24, 2020 at 13:10
Hello,
Please describe the problem in more detail with screenshots. What exactly rules did you set?
Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links of them then you can provide links of screenshots here.
1) Check how the default Filter Products by Price widget and ‘Sort by’ option work with a default WooCommerce theme (Storefront). If the problem is independent of the theme, it means there is a problem with your imported products.
2) About ‘Incorrect Apache directives inside .htaccess file’, I would recommend you to contact your hosting provider.
3) About colors on ‘suspender belts’ category page – go to Products > Attributes > Colour > click on Pink products – http://prntscr.com/r6v9lc , you will see a list of products none of them has suspender belts category http://prntscr.com/r6va4q , so pink color can’t be shown in the sidebar filter for this category.
About “Light Blue” – go to Products > Attributes > Colour > and check http://prntscr.com/r6vbk7 I am not sure why you have products on the live site, but on the staging “Light Blue” is empty. Maybe import was done incorrectly or this attribute was removed from products. You can open settings of “Sheer Blue Stockings in Regular or Plus Sizes” product and check attributes http://prntscr.com/r6ve3v > http://prntscr.com/r6ve8o
We did not edit your products.
Regards
Rose Tyler
Support staff
February 24, 2020 at 12:39
Hello,
Our theme uses Kirki framework that has repeater control https://kirki.org/docs/controls/repeater , the Epic News plugin uses similar control for own purposes too, but Epic News plugin added in each its controls prefix ‘jeg-‘ but not for repeater control.
We have renamed http://prntscr.com/r6uyr3 to http://prntscr.com/r6uz00 (epic-news-element/lib/jeg-framework/customizer/control) , and the Customizer works fine now.
We would recommed you to contact authors of the plugin and ask to rename this control because other their controls were named like this – https://gyazo.com/731dab6d03a48d3f2628151de3893df6
Go to Theme options > Header builder > Contacts element > delete current 2 elements and re-add Phone and Email then enter links for them http://prntscr.com/r6uo44
Thanks for contacting us.
Make sure you have checked all the server requirements before the installation – https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
Make sure that all required plugins were activated in Appearance > Install plugins.
Provide us with temporary wp-admin and FTP access, so we can take a closer look.
Regards
Rose Tyler
Support staff
February 24, 2020 at 11:54
Hello,
We can’t open your site. Is there any restriction by IP?
Regards
Rose Tyler
Support staff
February 24, 2020 at 11:52
Hello,
The slider should be imported automatically along with the content of the demo pages. If this does not work for you, tell us names of versions, and we will send you archives of sliders for manual import.
Regards
Rose Tyler
Support staff
February 24, 2020 at 11:44
Hello,
1) About the font – As you can see in settings of elements – http://prntscr.com/r6u6mg it means that font-family for heading comes from Theme Options > Typography. Here is screenshot fro our demo – http://prntscr.com/r6u7lf
Please note that the import of individual pages doesn’t include Theme options settings.
2) Border and some other styles were added using custom CSS code for the page – http://prntscr.com/r6ua2m It looks like you did not import custom CSS – http://prntscr.com/r6uajr
Regards
Rose Tyler
Support staff
February 24, 2020 at 11:32
Hello,
I do not see any problem on your site. Please describe in more detail what exactly is wrong + provide temporary wp-admin access, so we can take a closer look.
To avoid difficulties, backup the theme files and database before any update or do updates on a staging/test site first.
Regards
Rose Tyler
Support staff
February 23, 2020 at 17:46
You’re welcome
Regards
Rose Tyler
Support staff
February 23, 2020 at 17:24
The problem doesn’t relate to a static block, because you can face it on pages too. Please see screenshot – http://prntscr.com/r6iymo the border doesn’t work because of “tele” , with solid – http://prntscr.com/r6iz5y We would not recommend you to translate such parameters.
Also, you can change the border for this menu via Theme Options > Header builder > Dropdown menu – http://prntscr.com/r6j0j0
Regards
Rose Tyler
Support staff
February 23, 2020 at 15:57
Please provide URL, temporary wp-admin access and screenshots, so we can take a closer look.
Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links of them then you can provide links of screenshots here.
Use Private Content area to post login and password http://prntscr.com/r6i21h
Regards
Rose Tyler
Support staff
February 23, 2020 at 15:52
Hello,
I suppose you need to select Border style – Solid.
Theme Options > WooCommerce (Shop) > Single product page > Single product layout > Show Next/Previous Product Navigation > Off.
Regards
Rose Tyler
Support staff
February 23, 2020 at 14:57
Hello,
Size for these images comes from Customize > WooCommerce > Product images. In your case it is 250×250, but not for all images, so I would recommend you to regenerate images, like this one http://prntscr.com/r6hfcf , using Regenerate thumbnails plugin to apply size settings.
I have sent this problem to our technicians, they will be able to take a look from Monday.
Regards
Rose Tyler
Support staff
February 23, 2020 at 09:19
Hello,
It is strange because we do not see this problem in your WooCommerce dashboard. Try to log in to the site using the credentials you provided for our team.
Have you cleared the cache of the Chrome browser? Please check if there is an error in your browser console on the WC dashboard page (in Chrome – right click and select Inspect https://prnt.sc/r6eg9k )
Let us know.
