Hello,

“Lazy loading for this element” should be disabled in settings of the Products element. If this doesn’t help, go to Theme Options > Speed Optimization > change Image Loading Type. If you want to apply LQIP type (example on our demo – https://xstore.8theme.com/demos/2/organic01/ ) , you need to regenerate thumbnails using Regenerate Thumbnails plugin.

Regards

You’re welcome!

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You’re welcome!

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Hello,

Enable WP debug mode https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
As a rule, our customers do not face such problems, so contact your hosting provider + ask to give you a server error log to check what is wrong.
Here you can find a list of required plugins – https://www.8theme.com/documentation/xstore/plugins/plugins-update/ , archives of premium plugins can be downloaded from this page – https://www.8theme.com/downloads/ , so you can try to install them manually.
We cant login to your site / connect FTP, please check credentials you provided.

Regards

Hello,

Disable the additional plugin and read this article – https://www.8theme.com/demo/docs/woopress/Plugins/WPBakery_Page_Builder_Settings WordPress 5.x use Gutenberg as a default editor, but it can be disabled in settings of WPBakery page builder.

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Hello,

Try to change full-width in settings of the slider – http://prntscr.com/r7d8uy

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Hello,

Try to temporarily disable all third-party plugins, that do not come bundled with our theme – https://www.8theme.com/demo/docs/legenda/Plugins/Included_Plugins , and check pagination then.
Do you have this problem when the parent theme is activated on your site or with the child theme only?

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Hello,

Please provide URL of your shop page.

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Hello,

Have you tried to disable 3rd-party plugins? Do you have this problem with a default theme and with a parent XStore theme?

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Hello,

Our developers are working on this.
Also, the update was postponed – https://developers.facebook.com/blog/post/2019/10/15/launch-instagram-basic-display-api/

Regards

Hello @DebbieC,

Please check how it works with the Storefront theme.

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Hello,

Follow our documentation to update the theme via FTP – https://www.8theme.com/demo/docs/woopress/Theme_Update.html Please check the Downloads page now. If you purchased the theme via ThemeForest, you can download the latest archive from there – https://www.8theme.com/demo/docs/woopress/Theme_Installation/Theme_Package
6.0 version is a major update of the theme. Theme Options framework was changed to Redux instead of Option Tree, so you will need to install Redux and CMB2 plugins (Appearance > Install plugins), read more – https://www.8theme.com/demo/docs/woopress/Plugins/Included_Plugins
The changelog you can find here – https://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050

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Hello,

Please describe the problem in more detail with screenshots. What exactly rules did you set?
Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links of them then you can provide links of screenshots here.

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Hello,

1) Check how the default Filter Products by Price widget and ‘Sort by’ option work with a default WooCommerce theme (Storefront). If the problem is independent of the theme, it means there is a problem with your imported products.
2) About ‘Incorrect Apache directives inside .htaccess file’, I would recommend you to contact your hosting provider.
3) About colors on ‘suspender belts’ category page – go to Products > Attributes > Colour > click on Pink products – http://prntscr.com/r6v9lc , you will see a list of products none of them has suspender belts category http://prntscr.com/r6va4q , so pink color can’t be shown in the sidebar filter for this category.
About “Light Blue” – go to Products > Attributes > Colour > and check http://prntscr.com/r6vbk7 I am not sure why you have products on the live site, but on the staging “Light Blue” is empty. Maybe import was done incorrectly or this attribute was removed from products. You can open settings of “Sheer Blue Stockings in Regular or Plus Sizes” product and check attributes http://prntscr.com/r6ve3v > http://prntscr.com/r6ve8o
We did not edit your products.

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Hello,

Have you added the Promo text element in the header content via the Header builder?
Please watch our videos – https://www.youtube.com/watch?v=RbdKjQrFnO4&list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG

Regards