Where do you see this information? Could you provide more detail/screenshots?
How does it work when Core plugin is disabled? Do you have this problem with a default theme activated on the site?
Regards
Rose Tyler
Support staff
June 4, 2020 at 12:59
Hello,
Add this code in Theme options > Theme Custom CSS > Custom CSS for mobile
The latest version of the theme is fully compatible with WooCommerce 4.2.0.
Regards
Rose Tyler
Support staff
June 4, 2020 at 10:50
Could you, please, provide temporary wp-admin and FTP access?
Regards
Rose Tyler
Support staff
June 4, 2020 at 10:46
Hello,
Contact your hosting provider to fix the issue, it seems that fonts are just blocked by server settings –http://prntscr.com/stkpoi
Regards
Rose Tyler
Support staff
June 4, 2020 at 10:16
Hello,
Do you mean Site Preloader image? Make sure that it is enabled and an image is selected in Theme Options > General / Layout.
Also, update the theme and Core to latest versions – http://prntscr.com/stk22s Do not forget to clear cache after the updating.
Regards
Rose Tyler
Support staff
June 4, 2020 at 10:09
Hello,
First of all, thank you for using our theme and for contacting us.
1) Appearance > Widgets > add Custom Sidebar with the desired content, for example, Products widgets, then select these sidebars in settings of Widgetised sidebar elements of your Prefooter.
2) Sorry, but your question is a bit unclear for me. Please describe it in more detail.
3) YITH > Wishlist > Add to wishlist options > http://prntscr.com/stjw9b https://www.8theme.com/documentation/xstore/plugins/wishlist/
Please try the next solution:
Go to Forms > Settings > Tweaks and Troubleshooting.
Turn off Secure API requests.
Next update the plugin and clear the cache.
Regards
Rose Tyler
Support staff
June 4, 2020 at 08:55
Hello,
Sorry, but your request is a bit unclear for me. Please describe it in more detail and provide temporary wp-admin access.
Do you use additional plugins for searching?
Regards
Rose Tyler
Support staff
June 4, 2020 at 08:32
Hello,
Please clear cache and check one more time.
Regards
Rose Tyler
Support staff
June 4, 2020 at 08:27
Hello,
Clear cache and check one more time.
Regards
Rose Tyler
Support staff
June 4, 2020 at 08:24
Hi,
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7
You can use any email for the temporary wp-admin account. Here is our email – 8themes@gmail.com
Regards
Rose Tyler
Support staff
June 4, 2020 at 07:56
Hello,
Add this code in Theme Options > Theme custom CSS > Global custom CSS:
@media only screen and (max-width: 1500px) and (min-width: 650px){
.banner.responsive-fonts .banner-content .content-inner > p {
-moz-transform: scale(0.75);
}
}
Regards
Rose Tyler
Support staff
June 4, 2020 at 07:41
Hello,
Try to re-upload the logo image into your media library and re-select it in Theme Options.
First of all, thank you for using our theme and for contacting us.
Theme Options > Speed Optimization > FontAwesome Support > On.
Regards
Rose Tyler
Support staff
June 4, 2020 at 07:06
Hello,
This problem could be caused by a few reasons:
1) You are trying to update the theme on the different domain that theme was activated (for example you activated the theme on localhost and moved it to live domain). Then you just need to go to XStore dashboard > deactivate theme and activate it using your purchase code again
2) There is no enough space on your server and archive that was downloaded for the update is broken. Make sure that you have no less than 20MB of the free space on your hosting.
At first sight, I do not see any problem. Do you have this problem with a particular product only? Which one should be checked?
Try to clear cache and disable 3rd party plugins, check how the cart works then.
