Problem with upgrade from 6.3.4.to ver 6.3.5.

This topic has 2 replies, 2 voices, and was last updated 3 years, 11 months ago ago by Rose Tyler

  • Avatar: Pites
    Pites
    Participant
    June 3, 2020 at 20:36

    I tried to upgrade new vesrion but there is info:
    PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2020 at 07:06

    Hello,

    This problem could be caused by a few reasons:
    1) You are trying to update the theme on the different domain that theme was activated (for example you activated the theme on localhost and moved it to live domain). Then you just need to go to XStore dashboard > deactivate theme and activate it using your purchase code again
    2) There is no enough space on your server and archive that was downloaded for the update is broken. Make sure that you have no less than 20MB of the free space on your hosting.

    You can also update the theme via FTP instead of auto update – http://xstore.helpscoutdocs.com/article/63-theme-update

    Regards

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