Page 1459 – 8theme.com

Forum Replies Created

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Rose Tyler

Support staff

June 4, 2020 at 16:31

Hello,

I do not see the problem on your site. Please clear cache and check one more time.

Regards

#239930 Copied In reply to: Header showing twice after an update – URGENT

Rose Tyler

Support staff

June 4, 2020 at 15:39

Hi,

Where exactly you can see the mentioned errors?
IPs – 176.98.69.124 and 176.98.70.243

Regards

#239921 Copied In reply to: Syntax Error

Rose Tyler

Support staff

June 4, 2020 at 15:33

Hello,

1) As was mentioned, there are no additional settings for the widget. You can submit the request here https://www.8theme.com/taskboard/ Our team will discuss it and maybe implement it in one of the next theme updates.
2) Theme Options > WooCommerce (Shop) > Shop > Empty cart content > http://prntscr.com/str4ww

Regards

#239917 Copied In reply to: Prefooter, Checkout, Quickview

Rose Tyler

Support staff

June 4, 2020 at 14:44

You’re welcome!

Regards

#239907 Copied In reply to: Burger Theme/blog/Can't customize: continue reading button and Publish Comment

Rose Tyler

Support staff

June 4, 2020 at 14:24

Hello,

What version of the PHP do you use? It should be no lesser than 7.0.
If you use PHP 7.0 or greater but still have this issue provide us with WP Dashboard and FTP access to your site.

Regards

#239904 Copied In reply to: Syntax Error

Rose Tyler

Support staff

June 4, 2020 at 14:22

Hello,

Please provide screenshots and temporary wp-admin access.
Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here.

Regards

#239903 Copied In reply to: Mega Menu with static block

Rose Tyler

Support staff

June 4, 2020 at 14:11

Let us know if you need any further assistance.

Regards

#239899 Copied In reply to: Burger Shop Categories Display

Rose Tyler

Support staff

June 4, 2020 at 14:10

Hello,

Have checked all the server requirements before the installation https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/ ? Go to the Dashboard of XStore to see your current values, for example – http://prntscr.com/sp6lb6 Your hosting provider should be able to help you increase the required values.

In case if automatic plugin installation fails (as a rule it is because of your server settings), you can install them manually via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder.
You can find the zip files for plugins installation here – https://www.8theme.com/downloads/

Let us know if you need any further assistance from our side and which exactly demo version do you want to install.

Regards

#239898 Copied In reply to: Not importing demo content data

Rose Tyler

Support staff

June 4, 2020 at 14:03

Hi,

https://prnt.sc/stoyn7 , so http://prntscr.com/stp0lx > http://prntscr.com/stp18j

Regards

#239895 Copied In reply to: Burger Theme/blog/Can't customize: continue reading button and Publish Comment

Rose Tyler

Support staff

June 4, 2020 at 13:40

Go to Dashboard > Updates > press check again button, follow our docs to update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Regards

#239890 Copied In reply to: Loader not working on homepage

Rose Tyler

Support staff

June 4, 2020 at 13:24

Hello,

Where do you see this information? Could you provide more detail/screenshots?
How does it work when Core plugin is disabled? Do you have this problem with a default theme activated on the site?

Regards

#239888 Copied In reply to: High admin-ajax.php usage
Rose Tyler

Support staff

June 4, 2020 at 12:59
Hello,

Add this code in Theme options > Theme Custom CSS > Custom CSS for mobile

.single-product table.shop_attributes { max-width: 100%; }

Regards
#239887 Copied In reply to: additional info not showing gracefully on mobile or desktop
Rose Tyler

Support staff

June 4, 2020 at 12:56

Hello,

1) All available options you can find in settings of the widget.
2) You can submit the request here https://www.8theme.com/taskboard/ Our team will discuss it and maybe implement it in one of the next theme updates.
3) Please see screenshots – http://prntscr.com/stndq8 http://prntscr.com/stne43 http://prntscr.com/stne9c
4) http://prntscr.com/stnff7 http://prntscr.com/stni9j

Regards

#239886 Copied In reply to: Prefooter, Checkout, Quickview

Rose Tyler

Support staff

June 4, 2020 at 12:13

Hello,

Theme Options > WooCommerce (Shop) > Shop page layout > Shop > Shop page Layout > Sidebar Position, and Theme Options > Blog > Blog layout > Sidebar Position > Without

Regards

#239880 Copied In reply to: sidebar with search on order page – woocomerce

Rose Tyler

Support staff

June 4, 2020 at 12:10

Hi,

Delete this code from Theme Options > Theme Custom CSS – http://prntscr.com/stmhxt

Regards

#239879 Copied In reply to: centre product title and price

Rose Tyler

Support staff

June 4, 2020 at 11:05

Hi,

The latest version of the theme is fully compatible with WooCommerce 4.2.0.

Regards

#239873 Copied In reply to: Theme Update

Rose Tyler

Support staff

June 4, 2020 at 10:50

Could you, please, provide temporary wp-admin and FTP access?

Regards

#239871 Copied In reply to: Search Result – Make not to show variation products

Rose Tyler

Support staff

June 4, 2020 at 10:46

Hello,

Contact your hosting provider to fix the issue, it seems that fonts are just blocked by server settings –http://prntscr.com/stkpoi

Regards

#239870 Copied In reply to: SOCIAL MEDIA ICON DISPLAY PROBLEM

Rose Tyler

Support staff

June 4, 2020 at 10:16

Hello,

Do you mean Site Preloader image? Make sure that it is enabled and an image is selected in Theme Options > General / Layout.
Also, update the theme and Core to latest versions – http://prntscr.com/stk22s Do not forget to clear cache after the updating.

Regards

#239866 Copied In reply to: Loader not working on homepage

Rose Tyler

Support staff

June 4, 2020 at 10:09

Hello,

First of all, thank you for using our theme and for contacting us.
1) Appearance > Widgets > add Custom Sidebar with the desired content, for example, Products widgets, then select these sidebars in settings of Widgetised sidebar elements of your Prefooter.
2) Sorry, but your question is a bit unclear for me. Please describe it in more detail.
3) YITH > Wishlist > Add to wishlist options > http://prntscr.com/stjw9b
https://www.8theme.com/documentation/xstore/plugins/wishlist/

Regards

#239864 Copied In reply to: Prefooter, Checkout, Quickview

Rose Tyler

Support staff

June 4, 2020 at 10:01

Try to update the plugin via FTP – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

#239862 Copied In reply to: Quform – The response from the server was invalid or malformed

Rose Tyler

Support staff

June 4, 2020 at 09:29

Hello,

Please try the next solution:
Go to Forms > Settings > Tweaks and Troubleshooting.
Turn off Secure API requests.
Next update the plugin and clear the cache.

Regards

#239854 Copied In reply to: Quform – The response from the server was invalid or malformed

Rose Tyler

Support staff

June 4, 2020 at 08:55

Hello,

Sorry, but your request is a bit unclear for me. Please describe it in more detail and provide temporary wp-admin access.
Do you use additional plugins for searching?

Regards

#239848 Copied In reply to: Search Result – Make not to show variation products

Rose Tyler

Support staff

June 4, 2020 at 08:32

Hello,

Please clear cache and check one more time.

Regards

#239844 Copied In reply to: Menu Button not Working – Search Not working

Rose Tyler

Support staff

June 4, 2020 at 08:27

Hello,

Clear cache and check one more time.

Regards

#239843 Copied In reply to: Two menus showing after update

Rose Tyler

Support staff

June 4, 2020 at 08:24

Hi,

Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7
You can use any email for the temporary wp-admin account. Here is our email – 8themes@gmail.com

Regards

#239841 Copied In reply to: Burger Theme/blog/Can't customize: continue reading button and Publish Comment
Rose Tyler

Support staff

June 4, 2020 at 07:56
Hello,

Add this code in Theme Options > Theme custom CSS > Global custom CSS:

@media only screen and (max-width: 1500px) and (min-width: 650px){ .banner.responsive-fonts .banner-content .content-inner > p { -moz-transform: scale(0.75); } }

Regards
#239837 Copied In reply to: Zoom CSS not working for Firefox
Rose Tyler

Support staff

June 4, 2020 at 07:41

Hello,

Try to re-upload the logo image into your media library and re-select it in Theme Options.

Regards

#239836 Copied In reply to: Burger Theme / Non responsive

Rose Tyler

Support staff

June 4, 2020 at 07:30

Hello,

You need to set categories – http://prntscr.com/stgr9i http://prntscr.com/stgtjq
Default Shop page shows all products, so Our menu page and Shop page are 2 different pages on the demo – http://prntscr.com/stgs7w Shop page you can select in WooCommerce > Settings > Products.

Regards

#239835 Copied In reply to: Burger Shop Categories Display

Rose Tyler

Support staff

June 4, 2020 at 07:22

Hello,

Set image settings – https://www.8theme.com/documentation/xstore/woocommerce/product-images/ and regenerate all thumbnails.
Also, we would recommend you to use a graphics editor and prepare product images (make them the same size) before uploading it to your media gallery.

Regards

#239834 Copied In reply to: Product catalog/archive image changes ratio when click on arrow
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Viewing 43,770 results - 43,741 through 43,770 (of 68,231 total)

Viewing 30 posts - 43,741 through 43,770 (of 68,231 total)

← 1 2 3 … 1,458 1,459 1,460 … 2,273 2,274 2,275 →

Forum Replies Created

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