Forum Replies Created

Viewing 30 posts - 42,691 through 42,720 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 22, 2020 at 08:13

    Hello,

    Do you have the same situation with a default theme enabled on your site? If it is independent of the theme, contact support of woocommerce.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 22, 2020 at 07:21

    Hello,

    Please provide temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 22, 2020 at 07:18
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 22, 2020 at 07:17

    Hello,

    Go to Loco translate > Plugins > WooCommerce > click on Sync button – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ , find and translate untranslated strings.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 22, 2020 at 07:12

    Hello,

    Thanks for using our theme.
    There is no such possibility, right now. You can submit a request here – https://www.8theme.com/taskboard/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 22, 2020 at 07:10

    Hello,

    Yes, please follow the previous recommendation and edit the slider.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 22, 2020 at 07:03

    Hello,

    Thanks for using our theme.
    Theme Options > WooCommerce (Shop) > Single product builder > Enable Single Product Builder > Off.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 22, 2020 at 06:59

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 20, 2020 at 13:33

    I’ve edited “Instagram Feeds – organic-cosmetics” static block, please check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 20, 2020 at 13:26

    Hello,

    1) Provide temporary wp-admin access, so we can take a closer look.
    2) Theme Options > WooCommerce (Shop) > Single product builder > Tabs > http://prntscr.com/tl7w2v

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 20, 2020 at 13:18

    Hello,

    Custom CSS code should be used. Let us know if you need assistance with the code.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 20, 2020 at 13:06

    There is no such possibility, right now. You can submit a request here – https://www.8theme.com/taskboard/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 20, 2020 at 13:04

    Hello,

    Add this code in Theme Options > Custom CSS:

    .header-type-4.transparent .cart-summ, .header-type-4.transparent .cart-summ:before {
        color: #000;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 20, 2020 at 12:11

    Hello,

    Yes, provide admin access also.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 20, 2020 at 11:37

    Hello,

    Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/ , check settings one more time, and regenerate thumbnails.
    If this doesn’t help (clear cache before checking the result), set administrator role for the user in Dashboard, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 20, 2020 at 11:32

    You can add the next code in Theme Options > Theme Custom CSS:

    .active .et_st-popup-holder {
        width: 100%;
    }

    To find out why this problem occurs, check your custom changes in files of the child theme, and disable/enable additional plugins you are using, because all works fine on our demo – https://xstore.8theme.com/product-category/all/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 20, 2020 at 11:19

    Hello,

    Sorry, but your request is a bit unclear for me, please describe the desired result in more detail.
    Go to Pages > Add new, add the desired content, then you can set this page as Home via Dashboard > Settings > Reading >
    Your homepage displays.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 20, 2020 at 11:14

    Hello,

    Please be patient. I will let you know once get an answer from our technician team.
    If you have any other questions, please submit a new topic.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 20, 2020 at 11:11

    Hello,

    Thanks for using our theme.
    Have you checked the translation of WooCommerce plugin? Do sync for translation files https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ and try to find the string then.
    Provide temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 20, 2020 at 11:08

    Hello,

    Theme Options > Header builder > delete Newsletter element from the header content, for example – https://prnt.sc/tl4w7w

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 20, 2020 at 11:03

    Hello,

    Thanks for using our theme.
    Please describe the desired result in more detail, provide some screenshots for better understanding the request.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 20, 2020 at 10:57

    Hello,

    Please follow this article to translate the theme – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ You need to place translation files into /wp-content/languages/themes/ folder, and delete from other places to prevent a conflict.
    This one will help with WooCommerce translation – https://docs.woocommerce.com/document/woocommerce-localization/
    Also, create translation for XStore Core plugin – Loco translate > Plugins > XStore Core > New language > Choose a language + Choose a location – System > Start translating.
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 20, 2020 at 10:45

    Hi,

    Please provide URL and temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 20, 2020 at 10:38

    Hello,

    On which page you can see this situation?
    If products are shown via element, check settings of Image size – http://prntscr.com/tl46yw
    Here what I can see – http://prntscr.com/tl484m Clear cache and check one more time.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 20, 2020 at 08:02

    Hello,

    Thanks for using our theme.
    Please check if you have the same situation when a default theme activated on your site. Let us know.
    Do you use a child theme? Any custom code was added there? Do you use additional plugins that may affect the mobile version of the website?
    Have you cleared cache on mobile before checking?
    Credentials from the Private content area are incorrect. If you find out that the problem relates to our theme, provide us with correct access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 20, 2020 at 07:57

    Hello,

    Fixed. Please check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 20, 2020 at 06:49

    Hello,

    3) Theme Options > Footer > Footer styling > Footer Links > hover color
    4) Here is custom CSS code:

    .nav-sublist-dropdown {
        width: 11em;
    }

    5)

    .menu-element .menu .menu-item-has-children>a:after {
        right: 50%;
    }

    6) There is no such possibility, by default. We can try to achieve result similar to the desired one using custom CSS code. Do you need to do this for menu in a particular place? Please provide URL.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 20, 2020 at 06:26

    Hello,

    Appearance > Customize > WooCommerce (Shop) > Product catalog > http://prntscr.com/tkzhdc

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 20, 2020 at 06:21

    Hello,

    Your site under maintenance mode, so we can’t check it. Please provide temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 20, 2020 at 06:20

    You’re welcome!

    Regards

  • 1 2 3 1,423 1,424 1,425 2,273 2,274 2,275
    Viewing 42,720 results - 42,691 through 42,720 (of 68,231 total)
Viewing 30 posts - 42,691 through 42,720 (of 68,231 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.