Product navigation not showing on single product page for a specific category

This topic has 15 replies, 3 voices, and was last updated 3 years, 8 months ago ago by Olga Barlow

  • Avatar: Adrian
    Adrian
    Participant
    July 18, 2020 at 15:13

    Hi,
    I have a strange problem. Product navigation (left – right thumbnails) is not showing for a specific category. I compared the source of one of the products in this category with one that shows fine. The <div class="posts-navigation"> is empty on the one with the problem.
    How do i fi it?

    Thank you!

    Please, contact administrator
    for this information.
    14 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2020 at 15:26

    Hello,

    1) Update the theme and Core plugin, clear cache, and check then https://xstore.helpscoutdocs.com/article/63-theme-update
    2) Disable all third-party plugins that do not come bundled with our theme https://xstore.helpscoutdocs.com/article/36-included-plugins , clear browser cache, and check then.
    If this doesn’t help, provide temporary FTP access.

    Regards

    Avatar: Adrian
    Adrian
    Participant
    July 18, 2020 at 15:57

    I tried, still doesn’t work.

    Thank you.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 19, 2020 at 07:00

    Hi,

    We can’t connect – https://prnt.sc/tkiiok Please check credentials.

    Regards

    Avatar: Adrian
    Adrian
    Participant
    July 19, 2020 at 09:30

    Please try again withe the new credentials:

    Thanks

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 19, 2020 at 10:10

    Hello,

    One of our technicians will be able to take a closer look at it on Monday, due to the weekend. Please wait.

    Regards

    Avatar: Adrian
    Adrian
    Participant
    July 20, 2020 at 10:41

    Hello, any solution to this?

    Thank you!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 20, 2020 at 11:14

    Hello,

    Please be patient. I will let you know once get an answer from our technician team.
    If you have any other questions, please submit a new topic.

    Regards

    Avatar: Adrian
    Adrian
    Participant
    July 20, 2020 at 13:36

    Updated the page login.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 20, 2020 at 15:15

    Hello,

    Check the FTP host or password because we can’t connect to your server http://prntscr.com/tla9a2

    Regards

    Avatar: Adrian
    Adrian
    Participant
    July 20, 2020 at 16:28

    Changed password, tested. Thank you.

    Please contact administrator
    for this information.
    Avatar: Adrian
    Adrian
    Participant
    July 21, 2020 at 11:26

    Hello, i don’t mean to pressure you, i hope you can access the site with the new credentials. Thank you.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 21, 2020 at 12:33

    Hello,

    Fixed. Check now, please.

    Regards

    Avatar: Adrian
    Adrian
    Participant
    July 21, 2020 at 13:26

    Great! Can you tell me what caused this? So i know how to avoid it in the future.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 21, 2020 at 17:12

    Hello,

    It was theme issue with products from subcategories. We’ll fix it in the next update.

    Regards

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