I’ve passed your question to one from our technician team. Please be patient and do not change access.

Regards

Hello,

Add this code in Theme Options > Theme Custom CSS > Global custom CSS:

@media only screen and (max-width: 992px) {
    .et-footers-wrapper {
        display: none;
    }
}

Regards

Hello,

Try to disable all third-party plugins that do not come bundled with our theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check then.
If the problem is independent of plugins, go to Appearance > Themes > install and activate the Storefront theme (default WooCommerce theme) and check if you have the problem if the default theme is enabled. Let us know about the results.
Keep in mind that widgets could be messed up after theme switching, so maybe you will need to add them to correct widget areas again after switching.

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Hello,

I’ve synchronized translation files of the theme. You can find and translate strings now, for example – https://prnt.sc/u4emum > https://prnt.sc/u4emy5

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Hello,

Please check credentials https://prnt.sc/u4e7i3
Describe the desired displaying in detail, what exactly should be changed?

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Hello,

1) Please watch this video about variation swatches – https://youtu.be/LgzC4iK-j6A
2) Contact WooCommerce support to get assistance with it.

Regards

Hello,

Go to Edit Home page and delete code that relates to .mc4wp-form – https://prnt.sc/u4d5x8 , go to Theme Options > Additional CSS and delete this code – https://prnt.sc/u4d68j , you will get – https://prnt.sc/u4d6d3
Describe the desired styling of the form in detail, and we will help you with custom CSS code that should be added in Theme Options > Theme Custom CSS.

Regards

Hello,

Thanks for using our theme.
1) What exactly is wrong with the logo image? Please describe it in more detail.
2) Do you want to add the search in the header? Go to Theme Options > Header builder > add the Search element to the desired place of the header content https://prnt.sc/u4cti5
Here are videos about header builder – https://www.youtube.com/watch?v=RbdKjQrFnO4&list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG
3) Provide a screenshot of the problem and describe the desired result.
Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here.

Regards

Hi,

Custom CSS code from the mentioned field https://prnt.sc/u49089 won’t be lost after the theme update.

Regards

Hello,

There is a redirect, so I can’t access your Dashboard, please check.
Also, FTP access is needed. Contact your hosting provider and ask FTP host, FTP login, FTP pass, FTP port.

Regards

Hello,

Try to disable all third-party plugins that do not come bundled with our theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check then.
If it is independent of additional plugins, provide temporary FTP access, so we can take a closer look.

Regards

You’re welcome!

Regards

Hello,

Thanks for contacting us.
Please check all the server requirements before the installation – https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/ Make sure that the latest version of the theme (6.3.9.3) and Core plugin 2.3.9.1 installed.
Watch and follow this video – https://youtu.be/UAlAkvoilfk , install WPBakery version of the cosmetics demo, then provide us with temporary wp-admin access. This demo version is not officially released on Elementor, but we can install a test version of the demo content –
https://xstore.8theme.com/elementor/demos/cosmetics/
Or you can wait once this demo will be added officially https://xstore.8theme.com/update-history/
Here is a list of demos that are available on Elementor right now – https://prnt.sc/u41jzj https://preview.themeforest.net/item/xstore-responsive-woocommerce-theme/full_screen_preview/15780546

Regards

Dear,

We can’t give a solid response just by description. Provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

Hello,

1) Theme Options > Header builder > Multiple headers > delete custom header for the Front page – https://prnt.sc/u4111a
2) Our developers prepare major XStore 7.0 update on 25 August, it will include an ability to import templates from different demo pages. Please wait.

Regards