Forum Replies Created

Viewing 30 posts - 41,971 through 42,000 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 25, 2020 at 10:52

    Hello,

    Make sure that XStore Core plugin is activated.
    Provide temporary wp-admin and FTP access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 25, 2020 at 10:51

    Hello,

    Thanks for using our theme.
    Please provide screenshots for better understanding.
    Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here.
    Also, provide temporary wp-admin access. Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it. Delete this account once all questions will be solved.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 25, 2020 at 10:48

    Hello,

    Here is what I can see on your checkout page – https://prnt.sc/u5gzlz
    Please clear cache and check one more time, check via another browser, describe in more detail what should be done to recreate the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 25, 2020 at 10:43

    Hello,

    As I can see, you installed Elementor version demo content, so WPBakery Page Builder and GMAPS plugins can be disabled.
    Do you plan to sell products from Amazon? If not, disable WZone plugin also.

    About static blocks, you need to enable Elementor for them – https://prnt.sc/u5gx9l , then you will be able to edit content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 25, 2020 at 10:36

    Hello,

    Please submit new topics for new questions.
    1) Oh I see, add this code also:

    .swiper-container {
        display: flex;
        align-items: stretch;
    }
    .product-slide .product {
        display: flex;
        height: 100%;
    }
    .swiper-wrapper {
        height: auto;
    }

    2) https://prnt.sc/u5gq3b
    3, 4) These strings come from XStore Core plugin.
    Provide temporary FTP access, so we can take a closer look at the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 25, 2020 at 10:20

    Hello,

    Sorry for the delay in answering.
    Add the next custom CSS code:

    .wpcf7-form ::placeholder {
        text-align: center;
    }

    There is no mentioned possibility for the error messages.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 25, 2020 at 10:11

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 25, 2020 at 09:47

    Hello,

    Please check now – https://www.8theme.com/downloads/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 25, 2020 at 09:45

    I can’t log in – https://prnt.sc/u5fw3w
    Theme Options > Typography > Blog > Post Entry > Font size
    or add the next code in Theme Options > Styling > Custom CSS:

    article.blog-post .content-article p {
        font-size: 15px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 25, 2020 at 09:35

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 25, 2020 at 09:34

    Hello,

    Theme Options > Header builder > Cart > Mini-Cart Type > Off-Canvas, then disable the “Fixed add to car message” option and check the adding to cart.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 25, 2020 at 09:05

    Dear,

    We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support.
    Could support of the plugin check the problem more deeply and give some tips on what exactly can be the reason and how to fix?
    Provide URL of your site, temporary wp-admin, and FTP access, so we can check what can be done from our side.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 25, 2020 at 08:47

    Hello,

    Add the next custom CSS code:

    .et-mini-content .menu li:nth-child(2) {
        padding-top: 0;
    }
    .et-mini-content .menu li:first-child {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 25, 2020 at 08:42

    Hello,

    Thanks for using our theme.
    Shop and Blog are archive pages (for products/posts) and can’t be imported using “Page Importer for WPBakery”.
    Please read these articles – https://docs.woocommerce.com/document/woocommerce-pages/
    https://www.8theme.com/documentation/xstore/troubleshooting/blog-page/
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 25, 2020 at 08:40

    Hi,

    Sorry for the delay in answering.
    You can submit a request here – https://www.8theme.com/taskboard/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 25, 2020 at 08:33

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 25, 2020 at 08:33

    You’re welcome!
    Changes were done in scripts. The fix will be included in the next theme update also.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 24, 2020 at 09:25

    Hello,

    We have copied headers/header-structure-1 to your child theme and replaced our search with widget’s one http://prntscr.com/u4to7x
    + we have added custom css in your child-theme/styles
    http://prntscr.com/u4tonx

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2020 at 16:30

    Hello,

    Thanks for using our theme.
    Try to disable all third-party plugins that do not come bundled with our theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how it works then.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2020 at 16:27

    Hello,

    As I can see, the plugin is activated still. Please check one more time, do not forget to clear CDN / browser cache after the disabling before checking the result.
    If you need further assistance with the header menu problem, provide temporary FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2020 at 16:20

    Why do you think that code from Theme Custom CSS areas will be lost?

    https://www.8theme.com/forums/xstore-wordpress-support-forum/xstore-translation-files-sharing/ – thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2020 at 15:34

    Hello,

    Thanks for contacting us.
    1) Clear cache and check one more time.
    Provide temporary wp-admin access and screenshots of the problem.
    Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here.
    2) https://prnt.sc/u4gm0v https://prnt.sc/u4gm51

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2020 at 15:29

    Hello,

    Use the next code:

    .etheme-sticky-cart .stock {
        display: none;
    }

    Change your code for the button – https://prnt.sc/u4gjpa

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2020 at 15:17

    Hi,

    1, 3) Have you activated an additional plugin for the Quick view?
    2) Theme Options > WooCommerce (Shop) > Shop elements > Quick view
    3) Add this code in Theme Options > Theme Custom CSS:

    .main-products-loop .product, .products-loop .product, .carousel-area .product-slide .product {
        display: flex;
        justify-content: center;
    }
    .products-loop .ajax-content, .products-loop {
        display: flex;
        flex-wrap: wrap;
        flex: 1;
    }
    .content-product {
        flex-direction: column;
        justify-content: space-between;
        display: flex;
        flex: 1;
    }
    .content-product .quantity-wrapper {
        margin-right: auto;
    	margin-left: auto;
    }

    4) Please provide a screenshot + temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2020 at 15:09

    XStore theme doesn’t have a separate registration page. We use default woocommerce registration that works on the my-account page.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2020 at 15:08

    Hello,

    Loco Translate provides in-browser editing of WordPress translation files.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2020 at 15:05

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2020 at 15:04

    Hello,

    Try to disable all third-party plugins that do not come bundled with our theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check then.
    If this is not a plugin issue, add the next custom CSS code:

    .header-main-menu.et_element-top-level .menu > li.current_page_item > a:before {
        width: 100%;
        left: 0;
        right: auto;
    }
    body:not(.home) .menu-items-underline .menu > li.current-menu-item > a:before {
        width: 0;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2020 at 14:38

    Hello,

    In this case, there is no possibility to make the top bar fixed, sorry.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2020 at 14:15

    Hello,

    Provide URL, temporary wp-admin, and FTP access.
    What demo version do you want to import?

    Regards

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    Viewing 42,000 results - 41,971 through 42,000 (of 68,231 total)
Viewing 30 posts - 41,971 through 42,000 (of 68,231 total)
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