Replies by Rose Tyler | 8theme forum

Forum Replies Created

Viewing 30 posts - 41,791 through 41,820 (of 68,187 total)

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Rose Tyler

Support staff

August 30, 2020 at 08:21

Hi,

Try to disable all third-party plugins that do not come bundled with our theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how it works then.
If the situation is independent of plugins, provide temporary wp-admin and FTP access.

Regards

#249891 Copied In reply to: SEARCH BAR

Rose Tyler

Support staff

August 30, 2020 at 08:19

Hello,

You’re welcome!

Regards

#249890 Copied In reply to: Translate

Rose Tyler

Support staff

August 30, 2020 at 08:18

Hello,

Try to disable all third-party plugins that do not come bundled with our theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how it works then.
If the situation is independent of plugins, provide temporary FTP access.

Regards

#249889 Copied In reply to: Wrong direction in english

Rose Tyler

Support staff

August 30, 2020 at 08:04

Hello,

Arrows should be here – https://prnt.sc/u8bh8y Go to Theme Options > Speed Optimization > FontAwesome Support > On.

Regards

#249888 Copied In reply to: Changing the navigation buttons on related products.

Rose Tyler

Support staff

August 30, 2020 at 08:01

Dashboards > WooCommerce > Status > Tools > Create pages.

Regards

#249887 Copied In reply to: Checkout page redirect me to the home page

Rose Tyler

Support staff

August 30, 2020 at 08:00

Hello,

Which page can’t be edited?
Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here via Private Content area – https://prnt.sc/u7vwsg

Regards

#249886 Copied In reply to: WPBakery Page Builder problem

Rose Tyler

Support staff

August 30, 2020 at 07:36

Hello,

You need to install default WooCommerce pages, go to Dashboards > WooCommerce > Status > Tools > Create pages.

Regards

#249884 Copied In reply to: Checkout page redirect me to the home page

Rose Tyler

Support staff

August 29, 2020 at 15:52

As I can see, pages can be edited – https://prnt.sc/u81b4a Please clear cache and check one more time.

Regards

#249863 Copied In reply to: Elementor not working after XStore update?

Rose Tyler

Support staff

August 29, 2020 at 15:49

Try to disable all third-party plugins that do not come bundled with our theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how it works then.
If the problem is independent of plugins provide temporary wp-admin access https://prnt.sc/u819nb

Regards

#249862 Copied In reply to: The site does not load images

Rose Tyler

Support staff

August 29, 2020 at 15:47

Hello,

By default, there are 2 custom tabs avialible: – Theme Options > WooCommerce (Shop) > Single product page > Tabs > Custom Tab (same for all products); – Custom tab content on a separate product page > [8theme] Product Options

Regards

#249860 Copied In reply to: How to add this tabs?

Rose Tyler

Support staff

August 29, 2020 at 15:43

Hello,

Thanks for using our theme.
Make sure that XStore Core plugin and Elementor are updated – https://www.8theme.com/documentation/xstore/plugins/plugins-update/
What errors do you have in browser console?
Provide temporary wp-admin access, so we can take a closer look.

Regards

#249859 Copied In reply to: Elementor not working after XStore update?

Rose Tyler

Support staff

August 29, 2020 at 15:40

As was mentioned, you need to update the theme – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ . Then clear cache and register the theme using purchase code.

Regards

#249858 Copied In reply to: My purchase ticket doesn't work

Rose Tyler

Support staff

August 29, 2020 at 14:06

Hello,

Thanks for using our theme.
Do you use the latest version of the Elementor plugin? If so, you need to update the theme also – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

#249852 Copied In reply to: The site does not load images

Rose Tyler

Support staff

August 29, 2020 at 14:03

Hello,

1) Appearance > Widgets > add content in Copyright areas.
2) Theme Options > Header builder > Cart – https://prnt.sc/u7zwiy
Go to Plugins > disable and remove XStore Core plugin, then go to XStore > Plugin Installer > install it again. Edit translation of the Core plugin via Loco translate.
3) Theme Options > Header builder >Main header > delete this margin – https://prnt.sc/u7zypx

Regards

#249851 Copied In reply to: Problem with the update

Rose Tyler

Support staff

August 29, 2020 at 13:54

Hello,

Thanks for using our theme.
Theme Options > Styling > Main Color

Regards

#249849 Copied In reply to: Sale price not showing up on product page

Rose Tyler

Support staff

August 29, 2020 at 13:52

Dear,

I have suggested you to add content via Header builder, because there is no possibility to add the search in the mentioned sidebar.
You can submit the request here – https://www.8theme.com/taskboard/ Our team will discuss it and maybe implement it in one of the next theme updates.

Regards

#249848 Copied In reply to: Search bar in minimalistic theme

Rose Tyler

Support staff

August 29, 2020 at 13:49

Hello,

1) Try to play with settings of a section, for example – https://prnt.sc/u7zp4k
2) Delete content of custom tab
– in Theme Options > WooCommerce (Shop) > Single product page > Tabs > Custom tab
– Edit product > [8theme] Product Options > Custom tab, for example https://prnt.sc/u7zrab
3) You need to add content like here – https://prnt.sc/u7zsep https://xstore.8theme.com/elementor/demos/niche-market/product/artificial-showpiece-art/

Regards

#249847 Copied In reply to: Extend the width of the website

Rose Tyler

Support staff

August 29, 2020 at 13:37

Hello,

Thanks for using our theme.
Here is an example – https://prnt.sc/u7zmii Use header builder to create the desired content of header.
Also, read this topic https://www.8theme.com/topic/header-language-switcher/

Regards

#249845 Copied In reply to: Search bar in minimalistic theme

Rose Tyler

Support staff

August 29, 2020 at 13:31

Hello,

Thanks for using our theme.
There is no such possibility, by default. You can submit your request here – https://www.8theme.com/taskboard/ Our team will discuss it and maybe implement it in one of the next theme updates.

Regards

#249844 Copied In reply to: Quantity adjustment

Rose Tyler

Support staff

August 29, 2020 at 09:49

Hello,

As I can see, the topic is closed. What padding issue do you mean? Please describe it in more detail.

Regards

#249837 Copied In reply to: Downgrade Slider Revolution

Rose Tyler

Support staff

August 29, 2020 at 07:52

You’re welcome!

Regards

#249834 Copied In reply to: "All brands" in the shop sidebar is not translated by Loco Translate (xstore)

Rose Tyler

Support staff

August 29, 2020 at 07:51

Hello,

Please provide a screenshot of the error. Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here via Private Content area – https://prnt.sc/u7vwsg
Note that one standard license is valid only for 1 project (1 live and 1 staging websites of the same project). Running multiple projects on a single license is a copyright violation – https://themeforest.net/licenses/terms/regular
If you are using the latest WordPress version, to be able to activate the theme, you need to use the latest XStore version – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Regards

#249833 Copied In reply to: My purchase ticket doesn't work

Rose Tyler

Support staff

August 29, 2020 at 07:33

Hello,

Thanks for the reply.
Theme Options > Header builder > Multiple headers > edit or delete header for the Home page. For example – http://prntscr.com/tn1ar9 + https://youtu.be/BpeXfzNwkOc
I’ve changed “Site Preloader Image” via Theme Options without any problem https://prnt.sc/u7vrt7 , clear cache, and check. Please, be more specific and describe in detail what exactly doesn’t work.

Regards

#249832 Copied In reply to: Problème après changement de démo

Rose Tyler

Support staff

August 29, 2020 at 07:26

Hello,

Play with the content of the static block to achieve the desired result.
Delete this custom CSS code – https://prnt.sc/u7vp2m Edit Breadcrumbs settings via Theme Options > Breadcrumbs.

Regards

#249831 Copied In reply to: Logo and search function

Rose Tyler

Support staff

August 29, 2020 at 07:16

Hello,

Testimonials in the Dashboard you add manually, then it can be displayed on a page via element https://prnt.sc/u7vm02

Regards

#249830 Copied In reply to: Difference between Comments and Testimonials

Rose Tyler

Support staff

August 29, 2020 at 07:14

You’re welcome!

Regards

#249829 Copied In reply to: Downgrade Slider Revolution

Rose Tyler

Support staff

August 29, 2020 at 07:13

Hello,

Clear CDN cache and cache of mobile browser > check one more time then.

Regards

#249828 Copied In reply to: Logo not displaying on mobile app

Rose Tyler

Support staff

August 29, 2020 at 07:08

Hello,

Check if you have any errors in the browser console.
Plugins can be updated via FTP also – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

#249827 Copied In reply to: PLUGIN UPDATE IN THEME
Rose Tyler

Support staff

August 29, 2020 at 07:07
Try to use the next code:

.et_b_header-menu .nav-sublist-dropdown:not(.nav-sublist) { right: -15px; left: unset; }

Regards
#249826 Copied In reply to: Static Block Cache Issue
Rose Tyler

Support staff

August 28, 2020 at 16:13

Could you provide access to your account on our site, so we can take a closer look at the problem with “reply”?

Regards

#249790 Copied In reply to: Reply to #249756
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41,791–41,820 of 68,187 posts

Viewing 30 posts - 41,791 through 41,820 (of 68,187 total)

← 1 2 3 … 1,393 1,394 1,395 … 2,271 2,272 2,273 →

Forum Replies Created

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