• 

  Fabio

  Participant

  August 29, 2020 at 13:57

  I am using and editing the Xstore demo, the problem is I tried to insert my images through Elementor and when I load the page they don’t load.

  What can be the problem in question?

  #249850 Copied Theme version: 7.0.0

  3 Answers

  

  Rose Tyler

  Support staff

  August 29, 2020 at 14:06

  Hello,

  Thanks for using our theme.
  Do you use the latest version of the Elementor plugin? If so, you need to update the theme also – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

  Regards

  #249852 Copied
  

  Fabio

  Participant

  August 29, 2020 at 14:13

  Yes yes I have updated everything, both Elementor and the Theme.

  But it still doesn’t work and I can’t figure out what the problem is.

  #249853 Copied
  

  Rose Tyler

  Support staff

  August 29, 2020 at 15:49

  Try to disable all third-party plugins that do not come bundled with our theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how it works then.
  If the problem is independent of plugins provide temporary wp-admin access https://prnt.sc/u819nb

  Regards

  #249862 Copied