Rose Tyler

Hi,

Go to Appearance > Themes > activate a default theme, go to Appearance > Customize > make a screenshot. Keep in mind that widgets (Appearance > Widgets) could be messed up after switching and you will need to place them back once enable XStore again.
If the problem persists with our theme only, it will be redirected to our technicians team one more time. If the problem is independent of the theme, you need to contact your hosting provider with this information and ask for help.

Regards

Hello,

Thanks for using our theme.
We do not have this demo version on Elementor yet. We will plan to add it in one of next theme updates.
What issues do you have? Likely all problems will be solved once you update plugins – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

Hello,

Clear cache of your mobile browser and check one more time.
If this doesn’t help, provide URL and temporary wp-admin access.

Regards

Hello,

Sorry for the delay in answering.
Is it fine now – https://prnt.sc/ufxz98 ?
Do you change text of page content, posts or static block? Please provide screenshots of the problem for better understanding.
Make sure that you clear cache.
Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here via Private Content area – https://prnt.sc/u7vwsg

Regards

Hello,

You need to disable this plugin.

Regards

Hi,

Sorry for the delay in answering.
Contact your hosting provider and ask to increase Max execution time to 120 and Max input vars to 2000 https://prnt.sc/ufffpu
Clear cache and check how it works then. Also, check how Customizer works when a default theme is activated on our site.

Regards

Hello,

As I can see your site is not slow – https://gtmetrix.com/reports/www.mercati.pe/Ic7EB5fj
What else problems do you face? Describe them in more detail and we will help you.

Regards

Hello,

Sorry for the delay in answering.
Mixed Content issues were fixed.
Page speed depends on many factors: theme optimization, number of plugins that you use, server settings, CDN etc https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ We don’t have advanced site optimization experts because individual site optimization is outside the scope of our support. If you need help with the individual site optimization you may contact our partners who specialized on this – WPKraken team

Regards

As I can see, the translation for the core plugin works – https://prnt.sc/ufjnce > https://prnt.sc/ufjngt

Regards

Hello,

Copy single.php file from the royal theme folder into your child theme, and change <h2> to <h1> https://prnt.sc/ufixr6

Regards

Hi,

Sorry for the delay in answering.
There are 3 areas of the header content, and it is not possible to add more, unfortunately.

Regards

I’ve replayed here – https://www.8theme.com/topic/language-switcher-widget-button/#post-251140

Regards

Hi,

Custom CSS code was added in Theme Options > Theme Custom CSS > Custom CSS for desctop.
1. No, there is no such possibility.
2. Add the next code also:

.header-top .wcml-dropdown .wcml-cs-active-currency:hover>a {
    color: #222;
}
.header-top .sidebar-widget li a {
    font-size: 14px !important;
}
.header-top .wcml-dropdown a.wcml-cs-item-toggle:after {
    content: "\e905";
    font-family: "xstore-icons";
    font-size: .57em;
    margin-left: 7px;
    background: none;
    border: none;
    position: static;
    width: auto;
    height: auto;
}
.header-top ul.wcml-cs-submenu {
    animation: et-toTop 0.3s;
    display: none;
    max-height: 50vh;
    width: 200px;
    padding: .6em 0 !important;
    overflow: auto;
    background: #fff;
    border: 1px solid #e1e1e1;
}
.header-top .wcml-dropdown a.wcml-cs-item-toggle {
    padding-right: 0px;
}

Regards

Hi,

We will help you, please wait.

Regards

It can’t be done using just CSS code. Follow next steps:
– update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
– add this code in functions.php of your child theme:

add_action( 'woocommerce_before_single_variation', function (){
    etheme_size_guide();
}, 10);

– and this in style.css of the child theme:

.product-information .size-guide{
	display: none;
}

Regards