Forum Replies Created

Viewing 30 posts - 40,861 through 40,890 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 14, 2020 at 07:01

    Hello,

    Plugins can’t be activated using code from the theme. Please read these articles – https://www.8theme.com/documentation/docs/activation-and-purchase-codes/

    https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 13, 2020 at 20:44
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 13, 2020 at 08:46

    Hello,

    Thanks for using our theme.
    Theme Options > Header builder > edit the header, or provide temporary wp-admin access, so we can take a closer look.
    Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 13, 2020 at 08:37

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 13, 2020 at 08:36

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 13, 2020 at 08:34

    Hello,

    Try to activate now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 13, 2020 at 08:31

    Hello,

    Please provide temporary wp-admin access.
    What page builder do you use? Do you have the problem on 1 page only? Provide URL of that page.
    Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 13, 2020 at 08:29

    Hello,

    Theme Options > WooCommerce (Shop) > Shop > Catalog mode > Just Catalog >Off.
    WooCommerce > Status > Tools > Create default WooCommerce pages

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 13, 2020 at 08:26

    Hello,

    Thanks for using our theme. Try to activate it now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2020 at 16:05

    You are using old version of php – https://prnt.sc/ux6hkd , update to PHP 7.2 and the problem will be fixed.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2020 at 15:13

    Hi,

    Please check – https://prnt.sc/ux5pup

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2020 at 14:40

    Your site under maintenance mode, so we can’t check it. Please provide temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2020 at 13:30

    Hello,

    Do you use WPBakery or Elementor?
    Your site under maintenance mode, so we can’t check it.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2020 at 13:29

    Hello,

    Please provide URL and temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2020 at 13:28

    Hello,

    Thanks for using our theme.
    Please provide temporary wp-admin and FTP access, so we can take a closer look.

    Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
    If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2020 at 12:26

    Hello,

    Sorry for the delay in answering.
    In this case, I would recommend you to contact the support of the Rev Slider plugin.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2020 at 12:24

    Hello,

    Please provide URL and temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2020 at 12:22

    Hello,

    Please check how it works with a default WC theme activated – Storefront. If the situation is independent of the theme, contact support of WooCommerce to get assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2020 at 12:19

    Hi,

    We did not test such plugins officially with our theme, so we can’t give you a solid recommendation.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2020 at 12:16

    Hello,

    Looks like you are using an additional plugin to add the popup.
    We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support.
    Try to disable Add To Cart With Quantity (Simple Products) in Theme Options > WooCommmerce (Shop) > Shop > Products style, clear cache and check. Try to disable “AJAX Add To Cart For Simple Products” in Theme Options > WooCommerce > Single product page > Single product layout.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2020 at 10:55

    Hello,

    Theme Options > Header builder > delete widgets from Connection block.
    Edit page with Elementor – https://prnt.sc/ux2c8t

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2020 at 09:23

    Hi,

    I’ve created translation for XStore Core plugin. You need to manually translate strings, that are visible on the frontend, for the theme and Core plugin.
    Menus can be changed via Appearance > Menus.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2020 at 09:05

    Hi,

    Here you can post feature requests – https://www.8theme.com/taskboard/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2020 at 09:03

    Hello,

    Please provide URL of the mentioned page and temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2020 at 08:58

    Hello,

    Please clear cache and check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2020 at 08:11

    Hello,

    There is no need in static blocks. Olga just re-save settings (Theme Options > WooCommerce (Shop) > Single product page > Single product layout > Location Of Upsell Products > Sidebar). Once you select Up-sell and cross-sell for product, they will be displayed automatically.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2020 at 08:04

    Hi,

    Please watch this video – https://youtu.be/BpeXfzNwkOc , edit the header, and change color (WCAG Color) in Main header settings.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2020 at 07:45

    Hi,

    Please check our docs – https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/
    We did not officially test plugins for social login and Youzer with our theme so cannot provide you with a solid suggestion, but, you can try to use this one https://wordpress.org/plugins/yith-woocommerce-social-login/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2020 at 07:42

    Hello,

    Follow these screenshots – https://prnt.sc/ux0b55 > https://prnt.sc/ux0b7e > https://prnt.sc/ux0bby > https://prnt.sc/ux0beo > https://prnt.sc/ux0bgv
    Connect to your server via FTP software (FTP access you can get from your hosting provider) , and upload the file into wp-content/languages/themes/ folder.
    Dashboard > Settings > General > set Site language. Go to Loco Translate > Themes > XStore > click on French translation > click on Sync button > Save > continue trasnlation.
    Loco translate > Plugins > XStore Core > New language > Choose a language + Choose a location – System > Start translating.

    As I can see, you have translation files of the theme with an incorrect name, and they are placed into the incorrect folder, right now – https://prnt.sc/ux0dbc If you do not want to lose translation after every theme update, save xstore-fr_FR.mo file into wp-content/languages/themes/ folder.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2020 at 07:22

    Hello,

    1) Add custom classes like – https://prnt.sc/ux07an
    , then add the next code in Custom CSS for desktop area (Theme Options):

    .footer-column-1, footer-column-4 {
        width: 30% !important;
    }
    .footer-column-2, footer-column-3 {
        width: 20%;
    }

    2) The width on different devices, you can change via Responsive options – https://prnt.sc/ux07vt

    Regards

  • 1 2 3 1,362 1,363 1,364 2,273 2,274 2,275
    Viewing 40,890 results - 40,861 through 40,890 (of 68,231 total)
Viewing 30 posts - 40,861 through 40,890 (of 68,231 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.