Contact your hosting provider if you don’t know what FTP is. We need FTP host, FTP user, FTP password, FTP port.
Regards
Rose Tyler
Support staff
October 11, 2020 at 06:57
Hello,
Please try to activate the theme now.
Note that 1 license of the theme can be used on 1 staging site + 1 live/production site = 1 end project only – https://themeforest.net/licenses/standard
Regards
Rose Tyler
Support staff
October 11, 2020 at 06:55
Hello,
Please try to activate the theme now.
Regards
Rose Tyler
Support staff
October 11, 2020 at 06:54
Hello,
Thanks for using our theme.
Provide temporary wp-admin admin access so we can take a closer look.
Do you have any information in server error log?
1) Please provide temporary FTP access.
2) We do not see the problem on the checkout page. Try to clear cache and check one more time.
Regards
Rose Tyler
Support staff
October 10, 2020 at 15:29
Hello,
Thanks for using our theme.
Please provide temporary FTP access. Contact your hosting provider if you don’t know what FTP is. We need FTP host, FTP user, FTP password, FTP port.
Regards
Rose Tyler
Support staff
October 10, 2020 at 15:27
Hello,
Please check activated plugins and disable unrequired.
Provide temporary FTP access, so we can take a closer look.
Thanks for using XStore.
We’ve reset the limit from our side, try to activate the theme now.
Regards
Rose Tyler
Support staff
October 10, 2020 at 12:50
Hello,
“Terms and Conditions” relate to woocommerce functionality and there is no option to open it in new window, also VC code (WPBakery plugin) doesn’t work in the “Terms and Conditions” window, even with the default theme. Try to contact the support of WC to get some assistance.
Regards
Rose Tyler
Support staff
October 10, 2020 at 12:44
Hello,
Make sure that Mail function is enabled on your server. Contact your hosting provider and check mail logs, make sure that the mail function works fine from the server side.
Regards
Rose Tyler
Support staff
October 10, 2020 at 12:26
Hello,
We use wp_enqueue_style() wordpress function and there are no params to implement your request. Btw we also enqueue just css with @font-face of Lato, Open-Sans font-families so we don’t connect those font-families in separate request on the site. http://prntscr.com/uwkhmq
And if you want to decrease Open-Sans and Lato font-families, please, deactivate option Default fonts in Theme Options
Thanks for the access. Our technicians will give a reply after the weekend. Please be patient.
Regards
Rose Tyler
Support staff
October 10, 2020 at 07:29
Hello,
How you added it and where exactly notices are displayed?
Regards
Rose Tyler
Support staff
October 10, 2020 at 07:27
Hello,
I can see Instagram images on your site – https://prnt.sc/uwk2d8
Do you mean displaying in the editor? It is normal, right now, maybe this behavior will be changed in next updates, just click on pencil to edit settings of the element https://prnt.sc/uwk2nl , and do not forget to clear cache – https://prnt.sc/uwk3bz
Regards
Rose Tyler
Support staff
October 10, 2020 at 07:21
Hello,
Please clear the cache and check one more time – https://prnt.sc/uwk17n Try to add a product to cart and delete, then check.
Regards
Rose Tyler
Support staff
October 10, 2020 at 07:15
Hello,
Are you talking about an additional plugin?
We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support.
Describe the problem in more detail, provide temporary wp-admin and FTP access, so we can take a closer look.
Regards
Rose Tyler
Support staff
October 9, 2020 at 12:07
Hello,
Theme Options > Beadcrumbs > Special Breadcrumbs On Cart, Checkout, Order Page > Off
Regards
Rose Tyler
Support staff
October 9, 2020 at 10:20
Hello,
Loco translate > Plugins > XStore Core > New language > Choose a language + Choose a location – System > Start translating.
.et-menu-list .item-title-holder a {
padding: 0 12px 14px;
}
.et-menu-list .subitem-title-holder a {
padding: 0 12px 14px;
}
Regards
Rose Tyler
Support staff
October 9, 2020 at 09:41
Hello,
Thanks for using XStore.
1) What browser and device do you use? Could you, please, record a video of the problem?
2) Please provide a screenshot.
Regards
Rose Tyler
Support staff
October 9, 2020 at 09:35
Hello,
Could you, please, record a video of the problem?
Try to enable “Hover buttons on mobile” via Theme Options, clear cache, and check one more time.
Provide temporary wp-admin access.
Regards
Rose Tyler
Support staff
October 9, 2020 at 07:11
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
