Replies by Rose Tyler | 8theme forum

Forum Replies Created

Viewing 30 posts - 40,081 through 40,110 (of 68,187 total)

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Rose Tyler

Support staff

November 12, 2020 at 08:45

Hello,

Thanks for using our theme.
You can activate it now.

Regards

#259077 Copied In reply to: Problem with XStore key

Rose Tyler

Support staff

November 12, 2020 at 08:44

Hello,

Set these settings – https://prnt.sc/vhtcsd , then edit a product using Elementor > https://prnt.sc/vhte5y > https://prnt.sc/vhtear > https://prnt.sc/vhtefh > https://prnt.sc/vhtekx disable lightbox.

Regards

#259074 Copied In reply to: Product image opens multiple times on mobile

Rose Tyler

Support staff

November 12, 2020 at 08:38

Hello Alexander Scheubly,

We can see that you activated the theme on 2 different sites.
According to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project) – https://themeforest.net/licenses/terms/regular
These sites are the same project?

Regards

#259073 Copied In reply to: Need license reactivation due to site database reset

Rose Tyler

Support staff

November 12, 2020 at 08:36

Hello SteveYim,

Thanks for using our theme.
You can activate it now.

Regards

#259072 Copied In reply to: Need license reactivation due to site database reset

Rose Tyler

Support staff

November 12, 2020 at 08:35

Hello,

Thanks for contacting us.
According to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project) – https://themeforest.net/licenses/terms/regular
Feel free to ask if you have any other questions.

Regards

#259071 Copied In reply to: I can't activate theme

Rose Tyler

Support staff

November 12, 2020 at 08:32

Hello,

Thanks for using our theme.
You can activate it now.

Regards

#259070 Copied In reply to: i need to reactivate mi theme

Rose Tyler

Support staff

November 12, 2020 at 08:31

Hello,

What is your screen size? Try to check from another device.

Regards

#259069 Copied In reply to: Xstore Updates

Rose Tyler

Support staff

November 11, 2020 at 12:39

Hello,

Please provide temporary wp-admin and FTP access.

Regards

#258987 Copied In reply to: Notshowing single product pages!

Rose Tyler

Support staff

November 11, 2020 at 10:48

Hi,

What error do you mean? Please provide a screenshot.

Regards

#258971 Copied In reply to: erorr

Rose Tyler

Support staff

November 11, 2020 at 10:28

Hello,

Theme Options > Header builder > Multiple headers > edit header for the Front page
Also, watch this video – https://youtu.be/BpeXfzNwkOc

Regards

#258969 Copied In reply to: The mobile version is not displayed properly.

Rose Tyler

Support staff

November 11, 2020 at 10:22

Hello,

WooOcmmerce > Settings > Product > Shop page > select Shop, WooOcmmerce > Settings > Advanced > select Cart page, Checkout page, My account page.

Regards

#258968 Copied In reply to: Home Decor Importation Issues

Rose Tyler

Support staff

November 11, 2020 at 10:20

Hello,

By default, there is no such option.
You can try this solution – https://www.8theme.com/topic/sku-number-below-the-price-with-text-item-no/ or submit a request here – https://www.8theme.com/taskboard/

Regards

#258966 Copied In reply to: Theme settings

Rose Tyler

Support staff

November 11, 2020 at 10:07

Hello,

In case if automatic plugin installation fails (as a rule it is because of your server settings), you can install them manually via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder. You can find the zip files for plugins installation here – https://www.8theme.com/downloads/

Regards

#258963 Copied In reply to: Impossible to install Yith Wishlist and Mailchimp

Rose Tyler

Support staff

November 11, 2020 at 10:03

Hello,

Activate YITH WooCommerce Compare plugin > go to settings > Show button in products list.

Regards

#258962 Copied In reply to: Add compare button on products of shop page

Rose Tyler

Support staff

November 11, 2020 at 10:00

Hello,

Try to re-select font in Theme Options > Typography and for header via the Header builder. Clear all cache before checking the frontend.
Provide us with temporary wp-admin and FTP access, so we can take a closer look at the problem.

Regards

#258961 Copied In reply to: Last Uptade Issue

Rose Tyler

Support staff

November 11, 2020 at 09:51

Hello,

You need to re-save Theme Options after the theme update. Please clear cache and check now.

Regards

#258959 Copied In reply to: Getting a Black sections

Rose Tyler

Support staff

November 11, 2020 at 09:42

Hello,

Product variation that is ”Out of stock” can be displayed like this -http://prntscr.com/t21xou with our variation swatches (in case “Hide out of stock products from catalog” option is enabled in WooCommerce > Settings > Products > Inventory).

Regards

#258958 Copied In reply to: Options in the gallery image

Rose Tyler

Support staff

November 11, 2020 at 09:40

Hi,

Theme options > Header builder > Search > Placeholder Text

Regards

#258957 Copied In reply to: Translate

Rose Tyler

Support staff

November 11, 2020 at 09:36

What do you mean?
Loco translate > Plugins > XStore Core > New language > Choose a language + Choose a location – System > Start translating.

Regards

#258956 Copied In reply to: Can't edit text in the shopping cart popup.

Rose Tyler

Support staff

November 11, 2020 at 09:33

Hello,

Theme options > Blog > Bloga layout > Sidebar posotion > Without sidebar.
Clear cache and check the mobile menu. I do not see any problem.

Regards

#258955 Copied In reply to: update error, broken site, broken site, mobile buttons do not work

Rose Tyler

Support staff

November 10, 2020 at 18:34

Hello,

Thanks for using our theme.
Enable Elementor for products > https://prnt.sc/vgwwm2 > https://prnt.sc/vgwwtc

Regards

#258900 Copied In reply to: Coffee Demo: fixed long description products
Rose Tyler

Support staff

November 10, 2020 at 18:31
Hello,

Add the next code in Custom CSS for page area:

.et-fancy-button .button-wrap { display: block; }

Regards
#258898 Copied In reply to: Want To Increase Size of Fancy Button
Rose Tyler

Support staff

November 10, 2020 at 18:29

Hello,

Theme Options > Header builder > All department > https://prnt.sc/vgwu79

Regards

#258897 Copied In reply to: All Departments dropped only on home page

Rose Tyler

Support staff

November 10, 2020 at 18:26

Hello,

Go to Theme Options > change any setting > click on Publish.

Regards

#258896 Copied In reply to: product category description is full screen

Rose Tyler

Support staff

November 10, 2020 at 17:35

Hello,

It is not a bug, just the elementor demo version had different settings for mobile view compare to our old wpbakery demo.
We’ve changed it on the demo. You can do changes, as was mentioned by Olga, or provide URL and temporary wp-admin access, so we can change it on your site too.

Regards

#258885 Copied In reply to: The mobile version is not displayed properly.

Rose Tyler

Support staff

November 10, 2020 at 17:09

Hello,

Try to activate the theme now.

Regards

#258882 Copied In reply to: License Issue Local to Staging to Production

Rose Tyler

Support staff

November 10, 2020 at 15:03

Hi,

You’re welcome!

Regards

#258847 Copied In reply to: Edit content of product slider element

Rose Tyler

Support staff

November 10, 2020 at 15:02

Hello,

1) Our developers still working on the issue with tabs. As a temporary solution, you can disable this option for the tabs element https://prnt.sc/vgsc2p
2) Looks like the problem with the Mobile menu button is caused by some an additional plugin on your site. Try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how it works then. Enable plugins one by one to find out which one causes the problem.

Regards

#258846 Copied In reply to: Not showing any products un slider type widgets

Rose Tyler

Support staff

November 10, 2020 at 14:48

Hi,

I do not see the problem – https://prnt.sc/vgs602 Please clear cache and check one more time.

Regards

#258844 Copied In reply to: Vertical menu is not working anymore
Rose Tyler

Support staff

November 10, 2020 at 14:42
.content-product .product-title a{ min-height: 70px; }

Regards
#258843 Copied In reply to: Product block size
← 1 2 3 … 1,336 1,337 1,338 … 2,271 2,272 2,273 →

40,081–40,110 of 68,187 posts

Viewing 30 posts - 40,081 through 40,110 (of 68,187 total)

← 1 2 3 … 1,336 1,337 1,338 … 2,271 2,272 2,273 →

Forum Replies Created

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