Forum Replies Created

Viewing 30 posts - 40,111 through 40,140 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 12, 2020 at 09:35

    Hello,

    Please check FTP access. We can’t connect, unfortunately.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 12, 2020 at 09:27

    Hi,

    Add the next code in Theme Options > Theme Custom CSS:

    .single-product-builder .related-products-wrapper .product-details {
        min-height: 90px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 12, 2020 at 09:23

    Hello,

    You can install an additional plugin, like WP Maintenance Mode to make pages unavailable.
    Depending on the plugin it should have the option to enable Coming Soon mode and customize content to show there, for example, http://prntscr.com/mkzeik

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 12, 2020 at 09:21

    Hello,

    It looks like a cache issue. Try to clear cache of your browser.
    provide URL and temporary wp-admin access, so we can check it also.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 12, 2020 at 09:12

    Hello,

    Try to re-save Theme Options (go to Theme Options > change any settings > click on Publish).
    If this doesn’t help, provide temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 12, 2020 at 09:08

    Hello Usman Shahzad,

    Yes, please follow our documentation – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
    After the update, you need to re-save Theme Options ( go to Theme Options > change any settings > Publish changes).
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 12, 2020 at 08:50

    You’re welcome! Go to Theme option change any settings > Publish changes, change settings back > Publish.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 12, 2020 at 08:47

    Hello,

    Thanks for using our theme.
    Please describe in more detail your request and we will do our best to help you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 12, 2020 at 08:46

    Hello,

    Thanks for contacting us.
    Try to activate the theme now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 12, 2020 at 08:45

    Hello,

    Thanks for using our theme.
    You can activate it now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 12, 2020 at 08:44

    Hello,

    Set these settings – https://prnt.sc/vhtcsd , then edit a product using Elementor > https://prnt.sc/vhte5y > https://prnt.sc/vhtear > https://prnt.sc/vhtefh > https://prnt.sc/vhtekx disable lightbox.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 12, 2020 at 08:38

    Hello Alexander Scheubly,

    We can see that you activated the theme on 2 different sites.
    According to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project) – https://themeforest.net/licenses/terms/regular
    These sites are the same project?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 12, 2020 at 08:36

    Hello SteveYim,

    Thanks for using our theme.
    You can activate it now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 12, 2020 at 08:35

    Hello,

    Thanks for contacting us.
    According to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project) – https://themeforest.net/licenses/terms/regular
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 12, 2020 at 08:32

    Hello,

    Thanks for using our theme.
    You can activate it now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 12, 2020 at 08:31

    Hello,

    What is your screen size? Try to check from another device.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2020 at 12:39

    Hello,

    Please provide temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2020 at 10:48

    Hi,

    What error do you mean? Please provide a screenshot.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2020 at 10:28

    Hello,

    Theme Options > Header builder > Multiple headers > edit header for the Front page
    Also, watch this video – https://youtu.be/BpeXfzNwkOc

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2020 at 10:22

    Hello,

    WooOcmmerce > Settings > Product > Shop page > select Shop, WooOcmmerce > Settings > Advanced > select Cart page, Checkout page, My account page.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2020 at 10:20

    Hello,

    By default, there is no such option.
    You can try this solution – https://www.8theme.com/topic/sku-number-below-the-price-with-text-item-no/ or submit a request here – https://www.8theme.com/taskboard/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2020 at 10:07

    Hello,

    In case if automatic plugin installation fails (as a rule it is because of your server settings), you can install them manually via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder. You can find the zip files for plugins installation here – https://www.8theme.com/downloads/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2020 at 10:03

    Hello,

    Activate YITH WooCommerce Compare plugin > go to settings > Show button in products list.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2020 at 10:00

    Hello,

    Try to re-select font in Theme Options > Typography and for header via the Header builder. Clear all cache before checking the frontend.
    Provide us with temporary wp-admin and FTP access, so we can take a closer look at the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2020 at 09:51

    Hello,

    You need to re-save Theme Options after the theme update. Please clear cache and check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2020 at 09:42

    Hello,

    Product variation that is ”Out of stock” can be displayed like this -http://prntscr.com/t21xou with our variation swatches (in case “Hide out of stock products from catalog” option is enabled in WooCommerce > Settings > Products > Inventory).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2020 at 09:40

    Hi,

    Theme options > Header builder > Search > Placeholder Text

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2020 at 09:36

    What do you mean?
    Loco translate > Plugins > XStore Core > New language > Choose a language + Choose a location – System > Start translating.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2020 at 09:33

    Hello,

    Theme options > Blog > Bloga layout > Sidebar posotion > Without sidebar.
    Clear cache and check the mobile menu. I do not see any problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2020 at 18:34

    Hello,

    Thanks for using our theme.
    Enable Elementor for products > https://prnt.sc/vgwwm2 > https://prnt.sc/vgwwtc

    Regards

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    Viewing 40,140 results - 40,111 through 40,140 (of 68,231 total)
Viewing 30 posts - 40,111 through 40,140 (of 68,231 total)
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